I had high hopes with this choice of dentist. Don't know if it was an unusual event but my…read moreexperience was disappointing!!! After waiting 45 minutes to be seen I asked a tech how much longer. It seems Dr. Melancon was tied up and wasn't going to see me anytime soon. At that point I said I didn't want to wait any longer. Dentist then came in rushed through a short exam. SERIOUSLY??? I have seen many dentists during my life and NONE made you wait 45+ minutes!!!

Dr. Allison took me in quickly when I had an emergency tooth issue that my current dentist couldn't…read moreassist me with. Within a few hours my tooth emergency was resolved, and my family trip did not have to be postponed! Thank you so much! The atmosphere, office & support staff were all so amazing, and super friendly & welcoming! My family has a new dentist now! Thank y'all!

Save yourself the pain, time and trouble. I'm going to end up having to sue this guy for very poor…read morework on multiple occasions. I prefer not suing anyone but I can't afford to pay another dentist to fix his mistakes and I surely need to chew my food so... Additionally, he was very rough on my wife to the point that she left him months ago. There are plenty other dentists in the area.

I do not recommend this dentist. Numerous times they put the incorrect code on a service and I have…read moreto straighten it out with my insurance company. I had a crown made and had it adjusted 3 times. Then it fell out after a few months. Dr. Illawan is difficult to talk to as he doesn't take time for you as his patient. He doesn't take time to explain things to you. I don't know why I went to him for years. I guess I thought it would get better. I am fed up now and will find another dentist. I could go on and on, but, what good will it do. The staff is not the friendliest either. My experience there left a bad taste in my mouth!

Update** after talk to manager she said I give them wrong information for the insurance( how is…read morepossible because the clinic got copy of my insurance card) what we sent them by email is my insurance card so isn't wrong insurance information but they call to the wrong insurance company. They still own me apologize. And for sure the lost one of patient. Be patient here for past couple years. Before last visit on November 25 2025 got phone call to get confirm insurance information sent the email of copy insurance to office get reply back that they received. Today March 11 2026 get another phone call that I suppose to call them to update insurance because I own them money for last visit. I get attitude from person that give me a call that I don't know medical insurance and dental insurance is not the same. end up with they call to claimed to wrong number. My insurance was active wait for a call to explain but didn't receive any call from them. You team need to do better and look at insurance card what company you should call to get claimed!! And be more professional!!

I want to be fair with my Review giving facts, but I will never step one foot back into Magnolia…read moredental! The screaming on CRYSTAL'S end was completely unnecessary The whole office could hear her screaming and she told me that Dr. Staples could hear her just fine when I told her to stop yelling at me ! Telling me she's going to turn me into collections for $41 that I already had paid. I told her this then she went on saying if you were insurance does not pick up any of these charges I will be sent to collections then she proceeded to hang up the phone on me! Clearly, I have questions because I don't know what she's talking about x-rays and spacers? Turns out that she was charging me for a cleaning that I never had done! She charged my FSA card $82 not $41 for a re-cement that Dr. Staples had told me was free ... so the IRS got involved because I swiped my FSA card for $41 not $82! When I talked to the receptionist Amanda the following day because I never received a receipt through via email as had said. I asked why was I being charged $41? I also got hollered at when I was told again, it was free with the amount of pain and problems that I have been going through It became so ugly that Delta Dental had to be my advocate ! She never filed the proper claims never got a single EOB the year of 2025 until I was charged for a cleaning in January 21 26 In the year of 2025 I went a total of four times having all different doctors whoever was available to re-cement my crown ... I was screamed at and was told I needed to check with the insurance company and know my policy that I had four requence limitations in which the insurance had no idea of because there were no claims being submitted to the insurance company! In order for me to understand the four limitations I also needed their codes which I was not privy to. I have never been spoken to in such a demeaning way ! None of these employees own the company and they need to treat their customers with absolute respect ! And stop putting words into customers mouth screaming to make a scene for all to hear, including customers that are waiting in the lobby! Very unprofessional The glue that is holding the dentist office together is Anne Catherine (AK) Thanks to Delta Dental for being my advocate, I was able to confirm that I will not be sent to collections in the hands of CRYSTAL FOR INADEQUATELY FALSIFYING INFORMATION!

Worse than any used car salesman. Seems like a nice family establishment but they do so much…read moreunnecessary work that left my teeth worse than before and charged a fortune! Left gaps that weren't there before. They constantly drilled my teeth saying I had "cavities forming" till they said I needed a full root canal. Went and got a second opinion AND THEY FOUND NOTHING. I've since gone to multiple dentists and every time my teeth are fine which proves they not only caused me to have fillings for no reason, they added gaps to my teeth which are a constant nuisance! Do not contribute to this scam. Find someone else!

Similar to JK L above, this practice just nickels and dimes their patients. They want to redo any…read morefilling that you may have in your mouth. They are now charging 3% if you want to use a credit card and they dropped Delta Dental Insurance. It's all about the dollar.

Outshine Dental are crooks! Beware of payment upfront and the filing of claims not completed…read moreproperly. Gives you the run around and never follows up on submitted additional information for insurance and claim never gets paid property. They don't care..........they've already received their money.

This is the 3rd time in a few years that Outshine in Covington cancelled my 6-month cleaning and…read morethe soonest appointment is 4 months away! Looking for another!

One Star - Disrespectful and Discriminatory Experience…read more I brought my child to this office hoping for compassionate care, but instead, I was treated with blatant disrespect and discrimination because of my disability. The staff, particularly the dentist, spoke to me in a condescending and dismissive tone, as if I was a problem rather than a parent simply trying to advocate for my child. Rather than offering patience or understanding, I was met with rudeness and judgment. It was clear that my disability was viewed as an inconvenience, and I left feeling humiliated and unwelcome. No parent should be made to feel this way--especially not in a place that claims to care for families. Disability is not a burden. It's unacceptable for any medical professional, especially one working with children and families, to behave this way. I do not recommend this office to anyone, especially those in the disabled community. We deserve better.

They are the best. The staff is amazing and the kids love them. I can't brag or rave enough about…read morethem.

We have been using Weimer Family Dentistry since we moved to the Northshore several years ago. They…read moreexcel at what they do whether it is the simple task of teeth cleaning and checking overall oral health, or an advanced procedure! Highly recommended.

This guy was one of the best for a long time. Now he's just expensive and rude. The last thing I…read moreneed when going to the dentist is rudeness and exorbitant prices. This office does not accept any dental insurance as well so it's a hard no for me and these people.

Very thorough and caring dentist. Recommend if you don't have a problem with Cost. $$$ even with…read moreinsurance.

I'm a dental coward and I highly recommend Kathleen Engel. Caring, gentle and extremely…read moreknowledgeable. Dr. Engel has been our family dentist for over 20 years. With nine of us she's done it all- Cleanings, fillings, broken teeth, crowns and she even saved two of my teeth a horse knocked almost completely out. Kathleen works closely with my oral surgeon when I needed implants. The staff's friendly and always willing to help.

This is our first experience with a dentist since moving to the Northshore. It was overall a very…read morepositive experience with Dr Riley and Brigitte the hygienist. The visit was a regular checkup/cleaning for my 5yo who was very scared, my 9yo, and myself. The hygienist did a great job, great personality and disposition with children. She was very patient and calming with my 5yo who was in tears prior to her turn and by the end - smiling and calm and completely comfortable. They both took the time to explain and discuss everything they were doing and observing. Also gave sound advice and explained the rationale, answered all questions without seeming rushed. It was a very good experience compared to our last dental visit (not in this area), where it was impersonal and brief and run through like cattle. Very pleased with this office. Would definitely recommend.

From the owner: We are a family focused general dentistry office with special practices in cosmetics, dental…read moreimplants, and restorative dentistry. We accept dental insurances. Dr. Riley is a member of the Academy of General Dentistry and has served as a mentor to younger dentists in specialized fields of dentistry.