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    Suja Driving School

    1.0 (2 reviews)
    Closed 9:00 am - 8:00 pm

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    2 years ago

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    PassMeFast

    PassMeFast

    1.3(14 reviews)
    1.8 miSalford Quays

    It gives me no pleasure whatsoever to leave a negative review, but I feel I have little choice. I…read moreapproached PassMeFast in good faith, but in hindsight, I believe they acted in a manner that was misleading, unhelpful, and unlawful under UK consumer protection legislation. My situation: In the third week of July, I called and clearly explained that my car insurance would run out in October. I told the sales agent the only reason I would sign up with them -- and pay double what I was paying another instructor -- was if they could secure me a cancellation test between August and October. I made it absolutely clear that my signing up was contingent on this and added that the website was unclear which is why I was calling to make sure I understood the services exactly. The agent told me current test dates showing as November or December (which I stated I was aware of and why I am looking to pay for a service to do better than this), but they had access to cancellations and assured me it would be sorted. What actually happened: As soon as I paid, I received an email saying they'd be looking for test dates between 31 October and 31 December -- the complete opposite of what we discussed. I rang straight away and spoke to someone called Katerina, who told me not to worry, she would look for earlier dates at other locations and worst case, I'd be entitled to a full refund. A couple of hours later, I was booked for 30 December. I called again and spoke to Shay, who escalated the matter to his manager. That manager said I'd be refunded except for £375, which isn't acceptable. I entered into this agreement based on a specific condition that has not been met. Under the Unfair Commercial Practices CMA207, it's illegal for a company to mislead a customer to secure a sale. If the cancellation timeframe was a key part of the agreement (which it was), and they didn't intend to honour it, the sale was based on misleading information and omissions. The specific portions of the law that PassMeFast violated are 5.2, 5.4, and 6.2 According to PassMeFast because the sales rep said "tests are normally scheduling between Nov-Dec," that one line absolves their responsibility. But it ignores the entire rest of the 5 minute conversation, which was misleading about the services you perform regarding cancellations. This is simple logic, would I have signed up for the service had the rep said "Tests are booking Nov-Dec and once we lock you in, we will not further search for cancellations?" No, I wouldn't have. The sales rep said something different to make the sale, and you are not being accountable to what appear to be intentionally false and misleading sales practices.

    Avoid at all costs. This company has caused me nothing but stress, financial loss, and blatant…read moredisregard for my rights. After cancelling my crash course with them (which I paid a £300 deposit for), I was told I would lose the deposit -- fine. But they failed to mention that they would also cancel my practical driving test, which they originally booked in Chester. I rescheduled that test to Blackpool using my own DVSA account, as you can't hold two bookings at once -- so this was fully under my control. Despite this, Pass Me Fast accessed my personal booking and cancelled the Blackpool test without my knowledge or permission. They gave me no communication, no refund, and absolutely no right to cancel a test that I altered and controlled after the course was cancelled. They used my personal details, interfered with my government booking, and left me with no test, no money, and no explanation. This isn't just poor service -- it borders on data misuse, unauthorised interference, and gross negligence. Do not trust this company with your money or your personal information. I will be pursuing this through the ICO, Trading Standards, and legal action. Save yourself the stress and book directly through a reputable instructor.

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    Suja Driving School - driving_schools - Updated May 2026

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