Not my style but when I feel disrespected something has to be done.
I never checked to see reviews or anything about this school and to my surprise the feeling is shared.
My wife (thank god, deals with schools and so on but last week when I went to see my daughter in practice after 1 hour or so I had something to take care of out the school and was to go back and pick up my daughter.
My wife told me Lori Zamzow is the owner and I went over to let her know that my daughter would miss 2 shows on the 20th and 21st because I had booked in April a family trip to celebrate her 15th birthday. She did not even let me start talking, She ignored me and said to talk to Brooke Burgess (School Director)
I said, I was told it was going to be difficult and they both looked at each other but I still went to talk to Burgess. I let her know that my daughter would be missing 2 shows me thinking is the right thing to do but nope, what a mistake, Burgess had no idea on what to do and went back to Lori Zamzow. She came over and told me about the commitment and all on the contract and I said, I understand but when the trip was made I chose the dates I did base on last years show dates (picture of last year schedule attach)
She said to me that I need to cancel the trip
I said I cant.
told me to get my money back, I said impossible.
Told me of the contract and I said I understand but I cant re-schedule this trip, ships don't leave at my convenience and I already had made a payment back in April for over 10k.
At the end of the conversation I did say that the situation was making my blood boil and I took full responsibility for booking this trip thinking school would be over by the 18th but no, It did not work out that way.
After almost 4 years committed to making sure this company gets paid on time, credit card on file for automatic payments and my wife taking my kid there and me after work picking her up what did Lori Zamzow do? she told Brooke Burgess like 20 min after I left the school to call me and she said, can you cancel that trip? Can you get a refund? can your reschedule?
NO NO NO, this is a bully that barks because they know they have are kids there and they know how to crush them. She kicked my daughter out of:
The Nativity Ballet show
The NUTcracker show
and all company pieces and future performances .
Also, kicked her out her company beginning the next evening Nov 21st.
I can understand being charged the $300 dollars If my daughter wanted to quit company, but all of the above looks very personal to me. Someone there also made a treat via email to send my account (1000% on time payments) to collections. what?
Email is also attached.
To my point, Bully and bark and keep talking and treating people the way you do, The only reason I don't yank my kid out of there is because from something this sad she said to me that she likes her teachers and friends. She will learn soon that when you are a paying client is true that customers are not always right, being a business owner my self, I would never treat someone like that. I told my daughter that this will make her stronger, because if for having a father that wanted to do the right thing and for this company to treat my daughter like that is unacceptable.
My understanding is that many parents have pulled there kids out, I want out but my kid at 14 has no idea what a bully is, I do. I will keep supporting my kid no matter what and one last thing, care full if English is not your first language, Some there act like they cant understand you and for some sick sad reason they think is funny. Can you relate ? read more