I had a wonderful sugaring appointment (Brazilian and Underarms) with Rhonda. The quality of her…read morework is excellent, she's very detailed, she's very gentle with sugaring (to me that's important!), and her service is great. She has a very positive vibe, cheerful, and I really enjoyed my conversation and time with her. She was also so nice and accommodating to. I would recommend her and her sugaring services to anyone, those who do sugaring regularly or anyone who is interested in trying it out! The location was easy to get to, the place was very clean, organized, and aesthetically pleasing. I've been to many Sugarists in different cities and she's by far one of my favorites! I will come see her again next time I visit Boston and in need of sugaring services :)

I happened upon Sugar and Love via Vagaro and OMG. I had never done sugaring before but I am now a…read moreconvert. Rhonda is super sweet and cares about what she does, plus the place is spotless and adorable!

Gina deserves all of these 5 star reviews!!! I had my first waxing appointment with her today,…read morescheduling was so easy (online for waxing, contact her directly for facials) and the results are 5 star! She is so nice and welcoming, I have been having them for years but if you are new to waxing, you are definitely in good hands.

I was just thinking about how grateful I found Gina because I LITERALLY get a compliment about my…read moreskin almost every week... I swear I'm not exaggerating. I work in a sales environment where I train fresh grads/mid-twenty year olds and they always think I'm at most 28 years old.... I'm not :) Gina is still the best and I still make the trek to see her from the city because there's no one better than her. My skin is flawless because of her and have to book my appointments at least 4 months in advance because her schedule fills up quick.

If I could give this place no stars, I would. My lashes started falling off the day after they were…read moreput on. By day 2 they were falling out one by one, getting in my eyes scratching causing injury to the surface of my eyes. Don't waste your money. I wish I hadn't wasted mine. We work hard for our money and to get this type of "service" is unacceptable.

Jametra is very friendly and kind, takes time to inquire about your preferences and works hard to…read moregive you what you are looking for.

Recent update looks great inside! Nice updated paint job and new nail polish wall racks…read more Consistently best pedis and they're so nice and friendly. Tons of color options and they also do waxing and paraffin!

Kindest workers, quick service, and super easy to book an appointment. I enjoyed having music…read moreplaying (very trendy songs) and the tv was on playing the college football games (amazing choice haha exactly what I wanted to watch). It's your classic nail salon shop! Clean and simple. I do wish they changed the color of the walls haha it's a very flat baby blue color which makes the place feel dated and old. My gel mani & pedi was excellent! Great quality and perfect color. Can't wait to come back!

My girlfriend had an appointment on Wednesday May 1st at 6pm. She shows up 10 minutes before and no…read moreone was there!!! The shop was completely closed, lights off and doors locked!! She has a confirmation text and everything for her 6pm appontment for todays date. The website even says they close at 7pm, front door says they close at 8pm but yet no one was there at 5:50pm?!?!? She calls and the owner picks up and claims they don't have her in the books even though she has a confirmation text for the date and time she showed up for! The owner then got in contact with the stylist who booked my girlfriend's appointment and the stylist claimed she forgot to put her in the my system. The stylist then claims her car broke down so she got an Uber but the Uber also broke down so she is on the side of the road waiting for another uber.....(probably a lie)...so the stylist then claimed she is on her way but due to her "transportation issue" it will take her 30min. Owner even confirmed they would keep the store open longer once stylist arrived due to the inconvenience. 2 hours later and no one shows up, no one calls my girlfriend to say they are no longer coming and they won't answer anymore calls from her and she called about 10 more times throught out the 2 hours she was waiting.... Completely ridiculous! This was an appointment to get her hair done for her graduation which was the day after!!!!! Completely ruined her big day! This appointment was made in April...A WHOLE MONTH IN ADVANCE...Unacceptable, completely unprofessional, would not recommend to anyone. For any boyfriends or husband's out there send your girlfriend or wive somewhere else unless you want her waiting for 2 hours by herself.....

I have found my new staple hair place THANK GOD! This place is clean, professional, great staff,…read morewho are talented at a GREAT PRICE! Akwen, the woman who did my cornrows exceeded my expectations and even knew exactly what I wanted to do with my ends that varied from the pic I showed her. The owner Jessica is professional and makes sure her clients are doing good and she defensively sets the tone for the place. Decor is sassy, there's even a working "fireplace" to set the mood, with couches in the back for waiting guests. This place is fun with hilarious visiting characters and great stories. Pics soon to follow

I recently went to see Tracy and she was just as wonderful as I remembered her 7 years ago. She's…read morehonest, thorough and is honest about what she thinks will help your skin. I totally trust her for all my skin care needs.

You paid $1000 for $500 half service! So unprofessional and lousy service! The laser treatment I…read morereceived here only covered 50% of my face when I paid for full face!! I contacted them later but they did not admit it and insulted me by implying that I was lying. It took their cosmetician, Jennifier, less than 10 minutes to finish up the whole process and I clearly asked her to go over my full face right when she was about to turn off the machine. She said no. Well apparently I have wasted $1000 on such lousy service. Do not go! This place is so unprofessional. Even though they offer good deals, eventually you will waste your money

Clean, good service, and friendly, but the nail polish chips immediately unless you buy the more…read moreexpensive one. The vibe is nice but the attendants don't talk to you. To much white on the walls and attendants are to pushy. If you get the expensive nail polish, your nails turn out good.

This place is great. I haven't ever gone because of the lower star rating, but I had a gift card…read more It's different than other nail salons because they have their own products and more limited services, but they have a good selection. In addition, it is a bit pricier than most places, but the service is worth it. Everyone was very nice, and they took me right on time for my appointment. It seemed like everyone else that came in was a regular, and the staff was very kind and welcoming to them. I just got a basic gel mani to test out the place, but I'll be back!

I've had the worst customer service experience here since the very beginning, and you might be…read morewondering why I kept going back. Honestly, it started with their $14 Brazilian wax promotion, who could beat that price? My first appointment went okay, and they later ran a half-off membership deal, which I joined since members supposedly get a discount on services. It sounded like a great deal, especially because I get waxed regularly. During my second visit, I wasn't even told which suite they were in (there are two in the same building). There's no front desk, just a doorbell, so I waited about 15 minutes past my scheduled time before anyone came to get me. The wax itself was fine, but the experience wasn't. Each visit after that came with some kind of issue. The aesthetician was often late, and when I'd call, I'd be told I didn't even have an appointment. I showed proof of my text confirmations, but they always brushed it off as a "computer glitch." I use their app, and it constantly tells me I don't have an appointment, even though I get multiple text reminders. The final straw was today. I had an appointment during rush hour, drove a long distance, and arrived early. I rang the doorbell several times with no answer. I tried calling with also no luck. The app again said I had no appointment. After waiting 20 minutes, I gave up and left. As I was pulling out of the parking lot, I got a text saying my appointment was canceled because my aesthetician was sick. Why wasn't I notified before my appointment? No email, no text, no courtesy call, nothing. When they finally texted, there was zero apology or empathy, just an attempt to reschedule. To make matters worse, it's nearly impossible to reach a live person or anyone from corporate. There's no working phone number that connects you to customer service. This company is completely unprofessional and disorganized. I'm canceling my membership and will never return. There are plenty of other salons that actually care about their clients.

I had a similar experience to Somaly. Made an appointment, it was confirmed, no one was there…read more Eventually I got a text back asking if I wanted to reschedule - um, no? With no front desk or person to talk to didn't want to risk another no show and waste of time.

I have been going here on and off for over a decade, definitely noticed a decline in service and…read morealso the quality of their polish seems off. I got my gel nails done last week of February and within a week, my nails started to chip, I went go one fixed then the next day, unfortunately, another one was chipped now there is an additional nail chipped, a total of 3. Gel should last minimum 2 -3 weeks and this is just a waste of money for me at this point. I am done with getting my nails here and none of my friends will be coming here either.

TL; DR. This is a rush job shop...unless you are paying over $100 for complicated nail art, or for…read moreyou and your family to get mani/pedis, in which case they will mow over other clients for you! You don't want to be the person mowed over when you need them, so I would avoid. I have dealt with this salon many times over the years. Usually, something happens and I take a break from them for a few years until they have a staff change. This go around, I had four progressively worse gel manis in a row. Unfortunately, the manicurists here don't have enough time to care about your natural nails. I don't know if the owner isn't allocating enough time for the service or they are letting other clients run late but the staff here always seem like they are rushing, especially with gel removals. That means they end up hacking away at your natural nails, which leaves them in progressively worse shape. After my last mani, my thumb nail ripped hours later when I reached into my pocket for dog poop baggies. There is also evidence of polish pooling at the cuticles with the nails grown out. It wasn't the best mani by a long shot and I'm sure the manicurist likely knew that. Ahead of a trip to the Berkshires, I booked a gel removal only for today. Appeared for my appointment 5 minutes early. The receptionist literally said that since I was just booked for removal, I could have a seat. I sat there for 20 minutes. During this time, some hyenas getting complicated nail art were harassing me for no good reason. I said nothing to them, but they were making appearance-related comments and laughing. In the past when running behind, the receptionist has called and texted to ask if it's okay to push my appointment back, but not today - I guess because it was "just" a removal. I'm currently the primary caregiver for an elderly relative who was with a paid caregiver during this time. I wasn't going to sit around all afternoon waiting for "just" a removal and also didn't want to continue having to listen to the hyenas. The receptionist had left her desk after checking me in and hadn't returned. No updates from anyone on staff. I walked out of the salon...and am left with a mess on my nails for a weekend at Tanglewood. Different people are of course treated differently. I watched a white family come into this salon once with the daughter having booked everyone at the wrong location. There were three of them and a packed salon but they still found a way to accommodate them on time. I've also seen whites come in for removals only and get served on time. And the logic of prioritizing high cost services doesn't math if you've been a loyal customer - having dropped hundreds over multiple visits - and you need the not-so-great work of one of this salon's manicurists off your nails. It's still "just" a removal??? All of the manicurists at this location have their pluses and minuses. Siobhan was wonderful when she worked here but no longer does. Francesca is the only person I would trust here these days but she's careful, which means that she's usually running behind. Also, her cuticle work isn't the best - they sometimes look a little more ragged after she works on them. Didn't have a good experience with Q. She really hacked up my nails doing a gel removal and she applied a subsequent gel polish too thick. Note about comments from the "manager": Thank you so much for reaching out directly to apologize for the poor service. (Wait--my mistake. That must've slipped your mind.) While we're celebrating great communication, you may have also overlooked the part where your receptionist wasn't at her desk. Small detail, I know. Just to clarify: I call out what I experience, which I'm fully entitled to do. You're certainly welcome to say everyone is treated well--when the appointment actually starts on time and the service runs as scheduled, like it did for the clients who walked in after me. And as for your records, they may want to double-check themselves--unless "waiting for someone to vacate the chair" now counts as part of the treatment time.