Julia is absolutely amazing! She is incredibly detail oriented and takes so much pride in her work…read more Every appointment is a great experience because she is always positive, friendly, and genuinely cares about her clients. She takes her time, pays attention to every detail, and consistently delivers outstanding results.

I've been coming to Queen Bee for my nails on and off for over 16 years, so it takes a lot for me…read moreto leave a bad review. But this week's experience was genuinely disappointing. My usual nail tech was out of town, so I tried to book with another tech, Julia. She refused to take me, repeated "I can't do it" several times without any explanation, and wouldn't even make eye contact while speaking to me. Meanwhile, the rest of the staff acted like I wasn't there. No one acknowledged me or offered to help. After 16 years of loyalty, I expected basic courtesy, not to be brushed off and ignored.

Tara did an amazing job with lower legs, underarm and especially face! She is always gentle, makes…read moresure you are comfortable and hairless! She is really good at listening and giving you exactly what you want for eyebrows! I would recommend her to everyone that asked! Highly!!!

It's fast.. a lot of technicians brag about their x # of years of experience but then offer more…read morepainful procedures. I've been doing waxing for a million years and I thought it can't be painful anymore since I'm so used and hear is so sparse and weak now- but leave it to these locations technician to deliver pain on area I haven't felt it in years! And - they rush through the process and not actually taking it all off.. for how expensive these services are, they really should be doing better! Then- you know- the European wax MO: pushing products and services on you that you don't need or want...

My friend who used to live in Watertown and I used to go get our nails done together here all the…read moretime. I think this store was what got me into doing nails - their regular manis and regular pedis last a long time (At that time I didn't want to try gel b/c I didn't wait my nails to be damaged), and my nails looked soooo good after. The salon is also clean, staff are soooo friendly (they told me I had a nice nail shape) and it's a very accessible location off the 57 Watertown Yards bus. I live in Boston and think it's worth commuting here if you want to get your nails done. Now I'm a bit more budget-conscious and definitely don't do my nails as much anymore b/c it's a monthly expense (and addicting for sure), but if I had a party or were going somewhere, I'd totally come back to Watertown Yards to get my nails done at Leisure Nails.

The nail technician did an excellent job. She was attentive, listened carefully to what I wanted,…read moreand delivered exactly what I asked for. My only issue was the pricing. I asked to have my gel removed, and according to the salon's official price list, this service costs $5. However, I was charged an additional $15 instead. No one informed me about the extra charge beforehand--they simply added it to the final bill, which I found very disappointing and I didn't even do a design on my nails. What bothered me the most, though, was the attitude of the staff, especially the receptionist and the other employees. They were neither welcoming nor friendly, and I genuinely felt unwelcome from the moment I arrived. Unfortunately, I even felt discriminated against because of the way I was treated. A warm and respectful customer experience is just as important as the quality of the service, and this salon fell far short in that regard

I had a similar experience to Somaly. Made an appointment, it was confirmed, no one was there…read more Eventually I got a text back asking if I wanted to reschedule - um, no? With no front desk or person to talk to didn't want to risk another no show and waste of time.

I've had the worst customer service experience here since the very beginning, and you might be…read morewondering why I kept going back. Honestly, it started with their $14 Brazilian wax promotion, who could beat that price? My first appointment went okay, and they later ran a half-off membership deal, which I joined since members supposedly get a discount on services. It sounded like a great deal, especially because I get waxed regularly. During my second visit, I wasn't even told which suite they were in (there are two in the same building). There's no front desk, just a doorbell, so I waited about 15 minutes past my scheduled time before anyone came to get me. The wax itself was fine, but the experience wasn't. Each visit after that came with some kind of issue. The aesthetician was often late, and when I'd call, I'd be told I didn't even have an appointment. I showed proof of my text confirmations, but they always brushed it off as a "computer glitch." I use their app, and it constantly tells me I don't have an appointment, even though I get multiple text reminders. The final straw was today. I had an appointment during rush hour, drove a long distance, and arrived early. I rang the doorbell several times with no answer. I tried calling with also no luck. The app again said I had no appointment. After waiting 20 minutes, I gave up and left. As I was pulling out of the parking lot, I got a text saying my appointment was canceled because my aesthetician was sick. Why wasn't I notified before my appointment? No email, no text, no courtesy call, nothing. When they finally texted, there was zero apology or empathy, just an attempt to reschedule. To make matters worse, it's nearly impossible to reach a live person or anyone from corporate. There's no working phone number that connects you to customer service. This company is completely unprofessional and disorganized. I'm canceling my membership and will never return. There are plenty of other salons that actually care about their clients.

Made appointment last week for dazzle dry mani pedi, I arrived 10 minutes ahead of time to choose…read morecolors. The girl started the pedicure then another employee came over while I was in pedicure chair and started doing my nails! Totally ruined any chance of relaxing as one was working on my hand and the other was working on my feet! Couldn't even turn on the massage chair due to them both working at the same time. No parifin, treatment, no massage. $75 + a $15 tip for a terrible experience. (I shouldn't have tipped 20% considering the service) unfortunately I won't go back. Too bad, this used to be such a nice salon. Also it was freezing in there. And to add 1 more the dazzle dry started peeling off my fingernails after 1 day. It usually lasts up to 2 weeks.

Joey and her staff are great and do an amazing job ,they take their time and the massage afterward…read moreis the best.

I recently went to see Tracy and she was just as wonderful as I remembered her 7 years ago. She's…read morehonest, thorough and is honest about what she thinks will help your skin. I totally trust her for all my skin care needs.

You paid $1000 for $500 half service! So unprofessional and lousy service! The laser treatment I…read morereceived here only covered 50% of my face when I paid for full face!! I contacted them later but they did not admit it and insulted me by implying that I was lying. It took their cosmetician, Jennifier, less than 10 minutes to finish up the whole process and I clearly asked her to go over my full face right when she was about to turn off the machine. She said no. Well apparently I have wasted $1000 on such lousy service. Do not go! This place is so unprofessional. Even though they offer good deals, eventually you will waste your money