I am rather surprised by the two reviews which are posted against this business, neither of which is particularly flattering.
Before Christmas, my wife and I visited Cheltenham for the day from Birningham and my wife bought some ribbon from this shop. When we got home, my wife said that she wished she had bought more so I telephoned the shop who were quick to identify the ribbon from the description I gave them, directed me to a web site to double check we had the right one and, because they did not have the quantity I wanted in stock, ordered from the wholesaler, informed me when it was available, took payment over the phone and posted the ribbon to me. At all points, I was dealt with politely and efficiently. The order was only very small - just a few pounds - but I was nevertheless given the impression that my custom was important.
I have worked in customer service all my life and tend to by hyper critical but I found my experience with this shop to be first class. read more