I purchased over 15 vertical blinds less than 1 year ago. 2 months ago, 1 of the window's verticals…read morewould not open, then it happened with 3 more sets. Also, after only 2 months in, the blinds, very easily started falling off (with just being brushed against), but they're usually easy to put back on, but not when it happens continuously. I didn't bother calling about slats falling off bc i knew I didn't buy the best quality & it happens with the verticals. I only called after I couldn't open a set. Now have 3 sets I can't open. They told me I'd have to remove the mechanism & take it in. I said there was no possibility of my doing that. He said the other option was to pay over 85.00, & his words "just to have them come out to look at the problem". (I only remember over $85, but less than $90). He knew they weren't old bc he looked up the account. I do want to mention that I did hire an outside person, that did this work, to install them. It was much less than their installation cost. I'm not sure if the outcome would've been different, but wanted to mention it. I'm also not sure if that should even be an issue. Have had verticals for many years purchased elsewhere & never had this problem

Blinds to go did a great job. Omar was wonderful showing me samples measuring and explaining …read more Then Jeff comes ( about 3 weeks) he does the best work installing and taking away old ones. I would highly recommend this business. Judy Hanlon

We hired Elite several years ago to renovate our kitchen and convert our three-season porch into a…read moreyear-round eat-in dining area. Unfortunately, our experience was an absolute nightmare. The project fell significantly behind schedule. There were weeks when workers showed up only two or three days, and sometimes not at all. Despite the lack of progress, we were aggressively pressed for payments each week. Eventually, we found ourselves having paid far more than the amount of work that had actually been completed. Then, one day, they said they were not working on the project anymore and never finished the renovation. We are still left without the renovated porch and eat-in area we our out a substantial amount of money, and dealing with poor craftsmanship on portions of the work that were completed. We ultimately had to hire an attorney in an effort to resolve the situation, and our attorney's attempts to communicate with them were ignored. So I'm taking to social media to share my story so it doesn't continue to happen. This has been an incredibly frustrating and expensive experience for our family. Based on our experience, I would strongly caution anyone considering hiring Elite. I wish we had known before hiring them what we know now. Run far away

Do not hire Elite Installations…read more Elite Installations was nothing short of a nightmare. After a flood in our home while we had a 21-month-old and a 6-week-old they appeared to be doing things correctly. We later realized that was only because we were stuck in a hotel and couldn't see the shortcuts they were taking. They took advantage of a young family, trying to get back in their home. Fast-forward a year, and the truth came out: - They put the wrong carpet in one of our rooms. I will blame postpartum fog for not saying something sooner. - They installed our toilet in blatant violation of MA plumbing code, it wasn't even secured to the floor. This is basic, entry-level competence they couldn't manage. - they installed hardwood floors that warped and when they replaced it with LVT, they dint remove all the hardwood and now 1.5 years later it's warping again. - They did multiple other things incorrectly, and after constantly following up with them for 5 months, they did ultimately fix them. Despite constantly hyping themselves up on Facebook and recommending themselves at every turn, our experience proved they are not honest, they cut corners whenever possible, and they absolutely do NOT stand behind their work once they're paid. Look up the reviews, look up the litigation against them (which are being added too regularly), our situation is unfortunately not unique. To be clear, I have given elite MULTIPLE opportunities to remedy these issues and they refuse. If you value your home, money, your time, or your sanity, stay far away from this company. They are the last people you want to trust with your home.

Loved Megan! Professional, responsive, creative, helpful, patient and relatable. We have a finished…read morebasement, but it was filled with boxes, exercise equipment and kid toys. Megan helped us design a livable space for us and our kids. She proposed layouts, mood boards and items to purchase within our time frame and budget. Would highly recommend!

If I could give 1000 stars to Megan Healy Design I would!!! First of all- Megan Healy is incredibly…read moretalented not only with her sense of design, color, textures, but also layout/flow of a space and, even better and more rare in my experience, finding that perfect balance between beautiful design but practical functional use. She also is an excellent listener and really gets what her clients are going for and is able to use her years of expertise in the field to research solutions, find just the right pieces or paint colors, while also magically working well within the budget. You feel as if you're in a wonderful collaborative partnership with her where she is very open to ideas, suggestions and feedback but also uses her expertise and talent to guide the planning and finishing process. She's flexible, attentive, incredibly professional and reliable. She was able to calmly and kindly work with me on a fast, stressful timeline (due to an unexpected move in office space) and a restricted budget to transform a previously neglected office space with challenging space issues into a beautiful, healing space that my clients and I love. Megan is truly a pleasure to work with and a shining gem in her field. I give her my absolute highest recommendation for any design work you may need!!

I was assisted by Paula. She is a very nice person and took her time trying to help me find the…read moretile I wanted for a shower. I purchased tile from them years ago for my kitchen and they gave me great service then too. I highly recommend this store!

Amazing selection, great quality products, knowledgeable staff. With worked with Paula who was…read morewonderful.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Look No Further! We…read morehad a terrific experience with everyone at A.D. Cola. Tony in particular was extremely helpful, especially becuase we were so unsure as to what we wanted. We went to browse before making some decisions about new lighting in our kitchen, and two outside lights. We found exactly what we needed. Although their in-store inventory is more than adequate, they can order practically everything, and will give you mountains of catalogs to look through. Also this is shopping local, the quality of what they're selling is high and their prices are competitive.

This is almost a follow on another light fixture not shown in the picture below but similar except…read morea black (In color) fixture that we bought at A.D. Cola originally, they gave us a price for the repair. When they called and I went in a few days later to pick up the repaired light I was told the price had been reduced to labor only. I was asked by Tony if we had this repaired recently as he realized his work. I advised yes about a year ago or so. Due to knowing, this may have been due to his own workmanship he did not charge for the parts but a minimal fee for labor. This place could have said it broke you have to pay for both parts and labor but by showing they were honest with their customer service A.D. Cola has kept a very happy customer. We will definitely purchase from them in the future.

It began when we walked into their showroom on Shrewsbury Street in Worcester and were very…read morepleasantly greeted and asked pertinent questions about the project that we had in mind, custom window treatments, shades and valences for our living and dining rooms. It ended with the installation of those hand-crafted products in those areas by professional and pleasant installers. The entire project consisted of several months but throughout it all we were kept in the "loop" with timely communications from our designer Jennifer, an important point so that we never wondered "what's going on?" Selecting styles and fabrics can be daunting for many, and we initially wondered "where to begin?" But Jennifer walked us through the process and was always ready to suggest options and alternatives. The bottomline is that Dave, Charlie and Sean, the installers all treated our home with respect and explained the construction and workmanship that went into each item. Porro's continues the tradition of customer service, pride in what they provide, and unwavering attention to detail and customer satisfaction.

Porro's has done a great deal of custom work in my home, everything they do it of the highest…read morequality with a great eye for detail! I have used other companies in the past for interior design and nothing compares to their quality and custom work! I would highly recommend for anyone doing any sort of interior redesign. From blinds, curtains, furniture, ect. Porro's has all!

My husband and I worked with Whitney at Oliver James Interiors on two bathroom remodels as well as…read moreto design and decorate some rooms in our home. From the first engagement, we knew Whitney would be an amazing partner for the project. She was very professional through the entire process, listening to what we were looking for and being responsive to our questions. Throughout the entire process she kept our vision in mind and we are so thrilled with the outcome. Everything turned out better than we could have hoped and we are recieving so many compliments. Whether you are looking to invest in a home remodeling project or put the finishing touches on decorating your house to make it feel like a home, I highly recommend reaching out to Whitney!

It has been one of the best investments I've made and a pleasure working with Whitney Talsma,…read morefounder of Oliver James Interiors, for our home project! Whitney is a true partner in the design process who seeks to understand, listens, and interprets your needs and vision into truly special pieces that coordinate beautifully into your lifestyle and make your space feel complete. My partner and I had a 2 bed 1 bath condo with items accumulated from IKEA and other randomness from our separate lives prior to living together. When we bought a 5 bed 4.5 bath house, we left everything behind to start fresh! Unfortunately, after vetting 10+ designers, disappointing in-store design consultants at Crate & Barrel, Pottery Barn, and Jordan's, and a failed attempt with Havenly (virtual consultants), I bought the necessities on my own for our empty house with baby #2 arriving soon! On maternity leave, I got new local recommendations via Facebook, where a realtor pointed me toward Oliver James Interiors. Whitney's aesthetic, proposal options, and process were a great fit from the start. She took copious notes some comments I even forgot about until she explained why she chose a particular material my toddler couldn't damage, hid something I didn't like, or matched something I loved but didn't know how to make it work. I was most surprised with the wall art that really nailed our style because art is so personal and hard to describe (we'd never owned any, so she could only go off of "we like/don't like this but not sure why"). Whitney really put so much thought into each and every item she recommended, even the smallest functional items, like a suction shower towel rack when there was no other logical place, perfectly sized box to keep/hide our dog leash, and a patterned towel that tied in a bathroom painting with a couch pillow and office rug. She also could do so much on a tight budget she really knows how to prioritize the most important pieces that you'd want to splurge for good quality and ones that don't need to break the bank for their function. My favorites: a piece of art in my home office that makes me feel happy and ready to start my work day, a classic and soft duvet cover, unique lamps that lend a special touch to the bedroom, an entryway mirror with a striped boning frame, a statement clock that ties everything together in our open-concept first floor, a super-comfy bedroom chaise, ...I could go on... With regard to Whitney's process, she's very friendly, patient, and observant. We'd go into depth reviewing design boards why something worked, what we might want from another option so everyone was confident and excited to place the orders. As a Project Manager, I like to analyze a ton of options and see how one thing ties into everything else this is where Whitney was a saint! I would ask for additional options, measurements, time to review with family, usually to just end up selecting the thing Whitney recommended in the first place! I would also ask about things I liked but wasn't sure if it would work and she always offered the best advice without making me feel like it was a silly suggestion. Trust me, take her advice, she knows what she's doing! With the supply chain madness, Whitney has also been really on top of monitoring inventory for when to place orders or delivery tracking, even offering alternatives when items were really delayed. She also handled a few returns quickly and easily, including one that we had to return twice (and got a personal guarantee it would arrive in good condition the third time!). As you can tell, I'm a huge fan. Whitney found things I never would have, and I didn't have to spend hundreds of hours of my own time for results that are 'fine' but maybe not cohesive or balanced or outlast trends. I literally saved myself money by using Oliver James Interiors, not just because of the incredible finds and insider discounts, but because of what my personal time (and sanity) is worth. See attached design boards for proof I can't recommend Whitney and Oliver James Interiors enough!