I had been a patient of Dr. Sue Lewis for nearly five years. I kept going because there is one thing I could count on her for, and that's an open mind. If I came to her with an alternative therapy, she would frequently let me try it out. She may not know much about it, but trusted in my extensive research I conveyed to her. She is also willing to refer you to a specialist if needed. I find most doctors to be too conservative. Also, her assistant, Carey, was usually good about getting back to me, though don't ever expect a call back from Dr. Lewis herself.
This is where the positives end unfortunately. I have always been rushed in her office, by both physician and assistant, not being able to use the entire time I was scheduled for. One time the office manager, Janine, billed a 15 minute follow up appt for a complex new 45 min app, but she was unwilling to talk to me about it. Dr. Lewis told her assistant Carey, on several occasions, for me to only come in for routine visits from now on, and nothing too complicated. This was difficult to hear because I do not get to choose how complex my condition is.....
The last straw was my car accident. Despite giving Janine, office manager, my claim #, adjuster's name and phone #, auto insurance policy # etc...she told me I had to provide her with the billing address within 48 hours. 24 hours later, she left me a threatening voice mail saying she would send me to collections and bill me because she didn't have the billing address. Why couldn't she call herself if it was this time sensitive? I had short term but still pain a few days post car accident, and had other things on my mind. I had never once had a late payment with them, not once all these years.
Dr. Lewis chose to take her side and never heard my side, very disheartening. I need a new primary, but this experience has scarred me.
***Please note, Dr. Lewis is no longer in Lake Oswego Medical & Dental where I use to see her, she has recently relocated nearby to AFC urgent care Lake Oswego. read more
