Disappointed with the visit, December 22, around 1:30 pm.
Because Sucre New Orleans set the standard, which Houston's location fell short.
I found Sucre in a recent visit to New Orleans during Halloween weekend of 2025, while looking for post brunch coffee.
I told the wonderful lady working the counter at the New Orleans location, I needed to wake me up from a long prior evening of partying and told me about, and made for me an amazing espresso which got me back into the game. She also conversed with me and shined so much southern hospitality and warmth, I had to go back and get more. She was just so pleasant and a charm to speak with. I had so much energy to continue touring the city for the remainder of the day. I wish I'd the name of the woman who helped me in New Orleans, because she is a super star.
December 22, I was Sucre in my home town, Houston, on Kirby near 59. I stopped in for coffee, excited with nostalgia from my New Orleans visit two months prior. When I walked in, I waited three minutes for the woman working the counter, to come from the back and greet me and take my order. I found it odd I had to wait three minutes to be helped because the employee decided its appropriate to leave a customer waiting. Mind, there was only one other couple in the facility. So there was no line, there was something more requiring of the employee's attention in the back behind the closed doors of the store, than my order.
I then noticed the absence of a coffee menu. I asked if the store had coffee, to which the employee stated there was a coffee selection, but stated there are no menus. That's odd, because Sucre New Orleans had coffee menu. It's my assumption the employee working Houston location neglected to provide menus because a full selection would require her to invest time preparing items on the menu, instead of saying "we only carry espresso, and regular coffee" which requires little effort to prepare. The Houston employee had nothing to say, beyond yes and no. No suggestions, no warmth, minimal effort, and did not say "thank you." after my order was paid for. She just went back behind the closed doors to the back the store to resume whatever she believed required her attention more than I, the paying customer.
I write this review to contrast the diametrically opposing experiences I received between Sucre locations. Sucre is a brand. The sweet, charming southern belle working the counter in New Orleans sold this brand and made me rush to to the Houston location, hoping to repeat the pleasant in my home town, but I will never set foot in returning to the Houston location. It was so abhorrent and reprehensible, I will drive six hours to New Orleans for Sucre, before I drive fifteen minutes to the Houston location.
I appeal to the owner of this brand, please, sir or ma'am, coach and correct the Houston staff, present December 22, 2025 around 1pm - 2pm. Sucre brand is a gem, and the staff present the aforementioned time for Houston, is not performing to the standard by which the New Orleans staff has set. New Orleans staff sold the Sucre brand. They are rockstars. I will drive six hours to New Orleans before I ever set foot in Sucre Houston. read more