stick with Jenna. she is fair and honest. Carly is deceptive and misleading. She charged me $90 for…read morea 5lb dog and was not up front about additional fees.

Boarded our dog here for our vacation. We were very pleased with the service and our dog seemed to…read morereally enjoy themself. The ability to watch her play through the online cameras was a great reassurance. Every time we saw her, she seemed happy and playful. We got her an exit bath, and she came out clean and fluffy. She was very tired after she got home thanks to all the play time she had. The staff were very friendly and we would definitely come back.

Jen has been my pet sitter for over ten years now. Before I plan any vacation I make sure that she…read moreis available to watch my cats because I know they are in good hands with her. Jen will send me a daily text with updates on how the cats are doing and always sends pictures. She understands the personalities of my cats and treats them in ways that make them comfortable. It's such a relief to know they are really being cared for. Jen is also very knowledgeable about animal health and well-being. She is certified in pet services and continues to stay up to date on animal welfare topics. I am planning on taking her pet first aid and CPR class this fall. Jen will always be the first person I recommend for anyone looking for a pet sitter.

I absolutely love Jenn. She did a fabulous job of taking care of our two dogs and we have booked…read moreher multiples times throughout the coming year. She stayed at our home and you would never have thought anyone had been here. Everything was perfect. I can't say enough good things about her.

Petco is a retail-store chain that sells products for dogs, cats, fishes, birds, rabbits, guinea…read morepigs, and other small household pets. Products include foods, collars and leashes, beds, carriers, toys, aquarium tanks, litter boxes, grooming supplies, and much more. This particular store is in the North Hills Village shopping center. For over 11 years, I have occasionally shopped in this particular Petco store. Most recently I shopped at this store for my dog and cat. My dog needed a bandage, and I also looked at treats for the dog and the cat. The shelves had a good selection of products, and their prices were similar to what other brick-and-mortar stores charge but slightly higher than what online stores charge. I found three things to buy, and the checkout was accurate. This store also offers grooming, dog training, and vaccines, but I did not use these services.

I needed a toy for my golden to replace one that he had totally destroyed…read more Petco was the only store that had it. The store overall is pretty big stocked with a large assortment for all pets. I would go back to Petco if there was something specific I needed.

Cannot recommend enough! I went to CanineKind thinking I wanted just for a quick refresher for my…read more3-year-old Bernese Mountain Dog. After just one session, Heather helped me identify key problem areas and brand new things to teach him that have made my life so much easier. She is so patient (with humans and dogs) and has a way of explaining things that just makes sense, to both of us. We worked entirely via Zoom, but I never felt like trainings were impersonal or unproductive. She's extremely flexible and really takes the time to understand your family, your pup and your situation and implement strategies that work best for YOU! And without any guilt trips for not doing things 100% perfect or "by the book" all the time - she's totally understanding of what it means to have a dog you love and a busy human lifestyle. I feel like I learned HOW to train Rocky as much as what to train him, which has been invaluable! Now I can apply what Heather taught me and make new progress on my own. Will definitely be coming back for check-ins now and again.

I cannot say enough good things about Heather's training! As a first time dog mom, to a rescue…read morepuppy whose mix was full of highly energetic breeds (German Shepherd, Husky, Aussie mix) I knew I needed to get my puppy in class right away! From about 14 weeks old we worked on the basics, and then tailored our sessions to meet mine and my pups needs. Working with Heather not only set my puppy up for success, but gave me as a pet parent the tools I needed for future successes in my home. For anyone looking for training for their pet, do not hesitate to call Heather! She did a fantastic job meeting our needs in person and virtually!

4-star average (5-star training, 4-star store, and 3-star grooming)…read more PetSmart is a national retail-store chain that sells products for cats, dogs, fish, birds, reptiles, and other pets. Products include foods, treats, medications, accessories, pet furniture, etc. Furthermore, PetSmart offers services such as a veterinarian, dog-training, and dog and cat grooming. For about 10 years, I have purchased products and services at this Petsmart. PetSmart sells many but not all of the name brands that my pets like, such as TidyCats, Purina, and Fancy Feast, and Temptations. Prices are average for a brick-and-mortar but higher than some online stores, but a rewards program offers some discounts. For dog training, this Petsmart offers the following group classes: puppy, beginner, intermediate, advanced, and tricks. In 2022, my English bulldog Olive completed the Beginner class, and in 2026, my French bulldog Daisy completed the same class. The trainer Sharon has decades of experience, and she uses positive-reinforcement techniques, which were perfect for my Olive who was shy, nervous, and physically ill and even perfect for my social and healthy Daisy. Sharon interacts very nicely with the dogs and their humans, and I consider her to be an expert in determining how to overcome obstacles in dogs' behaviors. In 2024 and 2026, I used this Petsmart's groomer for my cat Kira and dog Daisy. In 2024, I took Kira to shave off matted fur. The total price was only $15. The employee could have handled the cat a bit better (compared to my vet tech), but I felt thankful that she helped us. In 2026, I took Daisy here for multiple services, including shampooing, conditioning, ear cleaning, anal-gland expression, blow drying, nail trimming and grinding, teeth brushing, breath freshener, cologne, and bandana. Prices vary based on the exact service, but I usually spent $45-60 plus a tip. I, however, stopped using this groomer. The groomer called me to ask if I could move up my appointment "a little," which was two hours earlier and would require us to take off work. I ended up rescheduling my appointment to a different date, and the groomer called off work and canceled my appointment.

Melody did a phenomenal job with my ornery old Shih Tzu, Yeti. She was patient, kind, and somehow…read moremanaged to make her look absolutely beautiful again. Yeti isn't the easiest dog to groom, so I really appreciate the care and attention Melody gave her. We'll definitely be requesting Melody again!

If you've ever thought, 'gosh it's just so hard to please those Yelp reviewers,' I have news for…read moreyou: it's even harder to please a terrified little dog who is about to be poked and prodded and inspected from nose to tail. But Avalon Veterinary Hospital earns 5 stars not only from this seasoned Yelper, but her terrified little dog, too. Our family has used Avalon Veterinary Hospital since I was born (and before I was born, too). From our Irish Setter with kidney issues, Lady, to our accident-prone chocolate lab, Jamie, to our chubby black lab with Lupus, Piper, then my anxious, overly-excitable pitbull Lucy, to our current, terribly-cautious and anxious (but excessively lovable) pitbull Layla Grace, we have had nothing but wonderful experiences with this office. Back in the days of the old staff, Dr. Moore even sat down for an interview with 12-year-old me for my career day presentation. (It wasn't any fault of his that I lost track of The Dream and ended up in a different profession, promise.) But seriously. It's like Avalon Veterinary Hospital did a Good Deed several lives ago and managed to snag the Most Empathic Humans On Earth as their staff. Everyone is so kind. I have brought every type of dog personality imaginable through those doors at one point or another and they have found a way to care for my pooch with loving kindness, respect, and patience. They listen and offer advice when I call an hour before closing panicked that my dog got into some cherries in the backyard. They don't mind that Layla Grace gets so excited to see them that she piddles in the waiting room. They ALSO don't mind that she's terrified of their floors and they have to carry her back for her toe trim. They send me reminders when she is due for shots. The day after a sick visit (or a panicked backyard fruit call), they call to check on her and see how she is feeling. They keep digital records of all of her shots and treatments so we have an easy way to pull the information for kennel stays or vacation trips. They even let me know when the flea and tick and heartworm medicine that Layla uses is on sale so I can stock up! Layla generally sees Dr. Vought when she goes in for her big checkups (she sees the techs monthly for toe trim and bum squeeze). Dr. Vought literally sits on the floor with Layla Grace, lets her crawl into her lap, and spends time patting and reassuring her before she even begins the exam. Layla loves everyone, but she LOVES Dr. Vought. And now, for the hard part. We lost our Lucy in the summer of 2016. It was very unexpected and happened very quickly. We brought her to Dr. Vought and Jen the vet tech. And those two were.... basically our first line of grief counselors. They made us feel safe, they made Lucy feel safe, and they let us spend as much time as we needed with her to say goodbye. They were so professional and yet warm, I knew everything that was going on, and felt safe and at peace that we said goodbye to our little girl in the best way we could. When we picked up Lucy's ashes, we found that they had made a mold of her pawprint for us to keep as well. We received a card in the mail that was signed by all of the staff, with heartfelt condolences and notes about how much they loved seeing our Lucy when she came in for visits. Jen also helped us find a grief counseling group in the area where we were able to meet with other grieving pet owners and start to pick up the pieces and move forward. I'm tearing up writing this and remembering all of this, but I think it's important to discuss. We are the caretakers of our little furry ones, and it's important to have a vet's office that you trust not only for the exciting, happy New Puppy visit, but also for the final visit when you have to say goodbye to your companion. Avalon Veterinary Hospital supports you through it all. They are there for your pup every stage of their life, and there for you, Dog Mom or Dad, through all of it as well. I'm so happy our Layla Grace has them caring for her and keeping her in tip-top, tiny-terrified-pitbull shape. We will keep coming here forever, even if they start charging me extra for all the excited-piddle cleanup.

They have seen my dog since she was a puppy. They have always been fantastic, 100% of the time. The…read moreservice is personable, I never feel rushed. Excellent care!

We've been taking our pets to Banfield on McKnight Road for about eight years, and overall, it's…read morebeen a mixed bag. The quality of the appointment really depends on who's on staff that day--some visits go smoothly, others not so much. Our Shih Tzu generally does well, likely because of her small size, but our Great Dane hasn't always had the best experiences. It sometimes feels like larger dogs aren't as well-received, which is disappointing. One of the biggest challenges is the frequent staff turnover--it feels like a revolving door, and that inconsistency can affect the care. It's also often difficult to get in touch with someone directly, which can be frustrating when trying to schedule or follow up. That said, I'm glad they've recently added more veterinarians, which seems to have improved appointment availability. The pet care payment plan is pricey, but it does cover the essential vaccinations. Just be cautious--add-ons can stack up quickly if you're not paying close attention.

This Banfield hospital used to be very good, but the last 3 years it has really gone downhill. I…read morehave been using this facility since 05/2010 and didn't have issues until the last few years with my third dog. A couple of years ago, I had an incident where they were putting my dog under with anesthesia and something happened that he had a severely bad accident. The vet Tech Emily luckily caught the reaction and was able to get the vet to reverse the anesthesia and saved my dog's life. As a result of this my dog all of a sudden had a slight heart murmur and cannot be put under anesthesia again as it will more than likely kill him. Today, I took him in for a checkup and had a few concerns that I wanted the vet to check out on him. After several hours of him being there, in received a call from a Tech or the Receiponist with an update on my dog. I was told that there was an issue eitb his blood work where I could or couldn't get an expensive ultrasound for the possibility of a few different health issues and more importantly thar I could have one of my concerns addressed and have the fatty cyst removed when they put him under anesthesia to have his teeth cleaned. Apparently No one including the vet fully looked at his chart or read up on his history before they checked him out and called me. After they almost lost him once to a reaction to anesthesia why would you call the pet's owner and even been so out of touch to even suggest that you put someone's pet through a procedure that can kill them. I was very upset and just went to pick up my dog. I received a call from.Vickie the office manager while on my way there. When I expressed my upset I was given the explanation that the person who called me was new and mixed up pets and confused what she was to tell me. That only made the matter worse because I went put of my way when I dropped my dog off to point out that he was not getting a teeth cleaning and his issues with anesthesia. I told Vickie that I have lost all confidence and trust in their clinic and will just pick up my dog and that I did not trust anyone there to treat him NY longer. When I picked up my dog, I asked what i owed from the visit and the girl could not figure it out. I asked Vickie to ring me up and I was asking what I owed and we had a not so nice conversation when she started telling me about an ear infection then she got nastier with me and accused me of not willing to ket them make it right and refusing to listen to them or wanting to treat my dog. I will be contacting corporate and taking my dog to a different vet entirely. This Banfield no longer cares about pets or their customers. They are overbooked, try and upsale expensive testing that may or may not be needed and have. Huge turnover rate where you rarely seen the same vet and techs that actually know your pet. ​