To be fair, I have eaten at this location dozens and probably hundreds of times over the past 15 or so years. Never was I in anyway disappointed and, over the years, found both staff and ownership to be as capable as at any other franchise. However, today as I pulled in on the way through the area, past 4 other options, with two hungry toddlers at 4 o'clock Sunday afternoon, I got out to find the door locked, even though the hours posted both on the door and on yelp said 9 o'clock. There was staff clearly within line-of-sight, but neither made any attempt to explain why the early closure. So I called. Surprisingly, one of the young lady answered the phone, and I asked why were they closing at a time inconsistent with the hours posted on the door and on yelp? She explained that the owner has decided to close early because of road conditions this morning. Well, this was not morning, but was eight hours later with the roads perfectly clear and the temperature in the high 30s. Ice on roadways was nowhere to be found within 50 miles of this place. And, more to the point, there was no explanation on the door. Just two young staff members ill-equipped to offer a simple version of customer service by way of explanation or a sharpie written sign posted on the door. Ultimately, we got our Subway fix 20-miles to the north in Nashville, Illinois, fully staffed and open until 9:00, just as the door said. #disappointing. read more
