Irwin was incredible! He had so many online orders and a packed house, but went above and beyond to make us enjoy the time. He was quick, professional and very courteous. He handled everything with such a great attitude and demeanor. His customer service was so impressive, I had to leave a review! read more

This is well located in the large shopping center at Mayo and Scottsdale. Service was fast and pleasant. I don't know the Sandwich artist's name but he did a fine job. I had the ultimate meats fullsize sub and it was very tasty and alot to eat. I subtract a star for lack of ambience, mediocre, small dining area(that is a major negative issue with Subways in my book). A big company like that should hire new interior designers, even McDonalds dining areas are alot nicer than wayback when. Recommended. read more

Subway - a sandwich and a drink on a table - Sandwiches Near Me - Phoenix, Arizona

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This Subway is awesome! The guys in there remember our order which is complicated... we have turkey packaged separately for our dogs, leaving us with a great veggie sandwich loaded with extra lettuce and a great lunch for the entire family. read more

I had a great experience Michelle was so sweet. My food was delicious and prepared with care. I'll be back for sure

At Subway, you can usually finagle a 6-inch sub for under $4 dollars. Whether it be the deal of the month, a corporate special, or a coupon you found in your mailbox, I still like coming here to acquire a relatively healthy meal option for a surprisingly good price compared to the alternatives in the area. The positives of my experience here were simple: a pretty quick and tasty sub, cooked the way I wanted it. The downsides included several messy tables, no paper towels in the bathroom, and not really any kind of interaction with the employees. Even my sandwich artist barely gave me a hello. I don't need the pleasantries to enjoy my sub, it just doesn't bode well for a high rating. Also, it seemed like the guys behind the counter wanted to hang with their friends, who were grabbing lunch, more than treating customers. C'est la vie. Subway, I ain't mad at ya. I'll certainly be back, and maybe even to this location. Just tidy it up a bit and maybe I caught this store in the middle of shifts. read more

Super friendly staff at this location, best subway experience I've ever had. Fast, professional and easy.

I'm sorry to have to update my review in this way, but this location has had some serious issues with staffing over the past month, and it is not getting corrected. I've been trying to make use of Subway's mobile order feature and this location is incredibly unreliable because of its staffing troubles. Here are my two most recent experiences: 1. President's Day 2020 - I place a mobile order and arrive 25 minutes later. Upon arrival, I see the line is out the door and there is a single employee on duty. She informs me that my sandwich was not made and that I have to wait in line like everyone else. There was no way I was waiting another 30 minutes for my food when I gave her a 25 minute head start, so I left and contacted management for a refund on my order. They were pleasant enough to deal with, and gave me a generous refund and free meal. I write off the experience as a freak occurrence. 2. March 11th, 2020 - I place a mobile order and arrive 20 minutes later. Yet again my sandwich is not ready and the two employees on duty are clearly new and struggling to keep up with the lunch rush. This time I decided to wait for them to make it, so I don't have to deal with the whole refund process. However, after I left and arrived home, I discovered that they completely forgot the turkey on my sandwich. I drive back to the location and ask them to remake it, which they were at least happy to do. I've been going to this Subway location for lunch for five years, but I will be stopping now for the foreseeable future. I just want my sandwich to be ready when I get there, and shouldn't have to worry about whether or not the location will be staffed on a given day. I feel bad for the employees there who are left to deal with a lunch rush shorthanded, and while I appreciate the lengths management has gone to try to make up for these situations, there comes a point where enough is enough. read more

The guy working at this location is probably one of the rudest food service workers I have ever run across. Straight attitude problem. Tried to be condescending when I was ordering which was pathetic at best. Crazy thing is he was interviewing someone for a job. If that person is smart they would stay far away from a job where he works. read more

I can confirm there is a guy who works there that is seriously tweaking. Ran around like crazy, threw my food down on my sandwich it literally made a thud. I asked for some avocado and he got a fork wrapped in plastic for customers and used his knife to open the plastic but used so much force he broke the fork. He grabbed another fork, did the same thing and it broke again. I think he just gave up and used the broken fork to spread the avocado lol shockingly I didn't leave and I ate the sandwich. Only time will tell if I get sick will report back if I do haha read more

Sandwich came out great for me and my husband. Only 1 guy working that whole place and he was very fast and efficient. He worked my order in on top of mobile orders and online orders. Great food and great service. read more

Ethan is always so kind , considerate and aware of dietary needs. We come here for the service and are never disappointed. Thank you Ethan for always being understanding and kind about our needs. read more

I would recommend background checks and drug tests for the entire staff. I will not ever patronize this store for my own personal safety again, until I'm satisfied these tasks are completed and any failures terminated immediately. read more

It's true. Despite what I'm sure is a corporate goal, not all Subways are created equal. I'd imagine what separates the good from the bad would be ownership and/or management (like nearly every business on the planet). This Subway certainly seems to treat the employees right as this location is always busy and quick to get you through the line. I have another Subway location closer to work but this is my preferred location. They have nice though limited outdoor seating area (that could use a little more attention since the birds seem to be plentiful in the area) and the inside is always clean and a little larger than what most Subways seem to have. I hear they have an assortment of sandwiches to choose from but its been years since I had anything but my favorite: Footlong meatball with extra pepperoni, (not toasted, of course) pepper jack cheese, lettuce, tomato, onions, JALAPEÑOS! And a sprinkling of Parmesan cheese. Grabs some chips, a large tea and head outside to enjoy the wonderful Phoenix weather! read more

Always stocked and ready for the coming day. Late at night I can walk in and find employees hard at work making the store clean and inviting for guests. read more

Subway - Chip Rack - Sandwiches Near Me - Phoenix, Arizona

Been to this subway a couple times and every time the kid who CLEARLY HAS A DRUG PROBLEM does my sandwich it's awful! I don't even think the kid knows he's at work, only reason I keep coming back is because its close to my work and there's an african american guy who does a great job and is very friendly and quick with his service . Went in today hoping it wasn't tweaker dude and ofc it was dude seriously couldn't even look at me with his eyes open for more than a second. Slurring his words and almost fell over MULTIPLE TIMES. Not only that dude literally had his hair dangling all over the place including my food and it didn't look clean ONE BIT on top of it. I feel bad for the dude, but like come on i'm paying for a dirty sandwich that takes 25 min to make because the guy can't comprehend that he's even alive. I'm shocked he's even still there ! The owner needs to do something about it immediately! read more

if I could give no stars I would! visited the location at Mayo Blvd and the guy was incredibly rude ! won't ever go back to this location! the franchise manager should really think about hiring someone else for this location! Location is in Scottsdale on Mayo Blvd- I was there Sat night at 745pn- think about going anywhere else but here! read more

The manager Ashleigh is an awesome employee. Super full of energy, always asking regulars to come back and remembering names and orders! She is very enthusiastic and you can tell her positive attitude has rubbed off on her employees! Great store, just a weird location and hard to find unless you know the plaza. Thanks Ashleigh! -Joseph read more

Subway - a woman standing in front of a food counter - Sandwiches Near Me - Phoenix, Arizona

Total yum! Got the Italian BMT for the first time in awhile and it was better than ever. Their herb and cheese bread was fresh, and the meats were delicious. Didn't get his name, but the young man at the counter was very pleasant and did a great job. read more

I live very close to this Subway so I continue to come but enough is enough. I ordered the Italian bread and the employee actually debated (internally) on even giving me this bread as it was hard and crusty with it flaking and cracking apart as he opened it. I had mentioned earlier that I did not want this sandwich toasted and could he please just heat the chicken up and to please ensure it is well heated as it is usually still cold if not frozen in the middle. I also asked for marinara sauce to be added on the chicken. There was less than a tablespoons worth of day use on the entire sandwich! I promptly asked him for fresh sandwich bread and additional marinara sauce as there wasn't any on half of the sandwich! He changed out the bread and tried to smear the marinara spoon on the chicken to get more of it on there. I asked if there was any more sauce at all in the store (cold or hot as I would heat it myself at home). He said there wasn't. I asked him if there was any in the back and he stayed there was not without even checking & this was PRIOR to the average dinner rush! This was at store #25707 and served at 4:43p. I have finally had enough issues at this store to where I refuse to return again. I've had to heat up my chicken at home over half the times I visit this location and have mentioned this almost every time I order here due to the lack of competence of the employees and the negligence of the management staff. If Local management or Regional management would like to contact me regarding the MULTIPLE issues I've encountered at this location, please do! I encourage it and look forward to it in order to correct these problems as Subway is a reputable franchise and it's sad to see that one location can have this many issues continue. read more

The review is about the service. I walked in and there were a couple of people ahead of me, and one person behind the counter. That's fine, I'm patient. Anyway, the girl wasn't the nicest. Maybe because I'm younger? I kind of felt like i was burdening her by having her make my sandwich. I don't know, she definitely didn't seem a but pleased she had to help me. Also, She didn't ask me if I was eating in or taking it to go, she just bagged my sandwich and chips and pushed them towards me. That's fine. I sat at a nearby table and proceeded to eat, and noticed how kind and bubbly she was to the older man behind me. I think consistent service is key to chain restaurants. It helps separate your location from the rest and keep people coming back. read more

The young man working the evening of January 7th was quite pleasant and efficient. He was the only one there but did a great job handling multiple orders. He chatted it up with each customer and made the experience a positive one. There's not much to get excited about at Subway but if we lived on this side of town we'd frequent this one just to chat with this young man. His service was great! Believe his name was Patrick. You're awesome Patrick! read more

This is the slowest sandwich place I have ever been too. Be sure to have an extra 20 minutes on deck if you are going here for lunch.

Wow, is all I can say. I have never in my life had such good service at a Subway in the entire USA. The young man working today (02/17/2022) was closing by himself, already 10 hours into his shift and still smiling and being as nice as can be!! I'm sorry I didn't learn your name, but you're a breath of fresh air to this location. Keep up the good work, and great things will come to you. Thanks for the great service. read more

Management (and customers) please take note. We just walked out of the door after having ordered 2 subs to go, 30ish minutes before the 10pm posted closing time. When we walked in to order at 9:17pm we were told they were closing. We asked what time they closed and were told 9:30pm (30 minutes prior to actual closing mind you). The subs were slapped together like they didn't care and we had to ask for more veggies, as the first go was skimpy. Please speak to your employees. They should provide service to people and treat them the way they would want to be treated. read more

As with all other reviews this location is very very poor! Upper management should be ashamed of the staffing mess and overall quality they provide their customers. Been eating here for over a year now and everytime I go in there is always someone new or someone with absolutely no help and struggling to keep up. Between truck delivery delays and staffing problems I would recommend you stay away until they can get it together! read more

This Subway is the one closest to where I live and where I work, so I frequent it often when I need a quick bite to eat. I'm a big fan of Subway in general, the quality of their sandwiches is great for how cheap they are. I can go to Subway and always know what I'm going to get and that I don't have to worry about it tasting good. I see no reason to really review a chain as big as Subway on Yelp, however this specific location has compelled me to write a review. This location is the best Subway I've been to. Everytime I go, I am blown away by how friendly the staff is....every single one of them. The lines at lunch are generally long and they get very busy, but not for a single moment do the employees lose their smiles. It's pleasant going to a chain fast food restaurant and having such great service. read more

I made my way in here for a quick bite. Fern was extremely nice and sincerely asked how my day was. She wasn't just doing the bare minimum but going the extra mile and provided excellent customer service/positive experience. We spoke for a little and she is a hard worker that cares. The world needs more ppl like her who just get it read more

Good Subway location. Ingredients are stocked and look fresh. Customer service is friendly. Place is always clean. A+

Great customer service sandwich the way I like there quick if ur in a rush Great food after work out

Dont go here. They cant even get an online order right or have it ready on time. The staff is also very slow. I only get a half hour lunch witch i didn't even get to eat. I had to rush back to work and eat my food on the way home a few hours later. read more

Been here about 5 times so far. Usually decent service. Tedious access off Mayo Blvd, they are near the traffic light at Mayo and Allied Way. Plentiful parking and some tables outside from eateries next door. They are almost next door to Starbucks on Mayo. For several trips here they employed a young man wearing his cap with a twist, which I believe conveys gang affiliation. This was rather worrisome. Luckily I have not seen him there lately. This neighborhood does not need to import any street gang trouble. Usually the service here is fast and accurate. One suggestion, always depart this mall at one of the two driveways with a traffic light or you can end up sitting waiting for a long time. read more

Was good for a subway. Everyone really friendly and the veggies seemed fresh. Also clean table and bathroom. Cant ask for much more at subway read more

Stood in line for 20 minutes to find out there was zero white bread left... employees working here are oblivious to what's going on. Line of 8 people behind me. One person working. I feel bad for the kid who had to pick up the slack for his lazy ass co workers. read more

This one is closer to my work but I may just start going to the further one. The employees are nice but they have too much personal discussion whilst helping customers. This was the worst I've experienced though. As I'm waiting for them to finish up the employees were talking about wether the one employee (nicki) was sick or not. She was claiming it was her allergies and then proceeded to wipe her nose. This was the employee that just made my sandwich...allergies or not this is unacceptable. I truly didn't understand how she wasn't embarrassed to say/do something like that after just making someone else's food. She's very nice, most of the employees are but that's just plain disgusting. Kind of my final straw with this location. read more

Any issues at this Subway are due to extremely poor management. The female manager is rude and disrespectful to the customers and employees. The high employee turn over is due to her lack of professionalism along with her routinely hiring crack heads to prepare your food. I'm guessing that the owner of this shop pays management very little so they end up hiring the bottom of the barrel. For the person that wrote about the girl that walked in with 4 kids, that is the manager! read more

Very bad service, I have gone several times and they always round out on something, the first time I said this is fine, but then, they do not tell you, until your already made your order, the staff looks very dirty to be preparing food, the man did not wash his hands when we got to order and not even when he attended to the next person! For sure not coming back! Bad food! Bad Service! read more

Subway's sandwiches are about the same at all locations, so this review is based strictly on service. This place rocks! It is run by three women that do an outstanding job at serving customers. They are cheerful, friendly, and pleasant. They serve you blindingly fast and they assemble your sandwich exactly as you specified. I have eaten at several Subways and this is by far the best run one. I have become a regular. read more

Slowest service I have ever seen. Worker said the manager left just two people here over noon hour half the people they aren't even charging! read more

This review is about the service, not the food. The food was very fresh today but the service was annoying. I appreciate good customer service but when they push you to add bacon or avocado or anything you don't want, they need to take "no thank you" as the answer. Instead they kept pushing. I felt like I was at one of those pushy car washes where they continuously try to up sell you. I appreciate asking if I want something but if I say no thank you, please let it go. I will probably avoid this location moving forward. read more

Girl at the counter was was setting up the register so I had to wait to be rung up. During that time she worked on Malta ponytail over and over to get it just right. I'm almost sure this is a health code violation. I left before the register was up and running without the sandwich. Oh and the store had been open for 45 min so I'm thinking the register should have been ready read more