I don't see why the bad reviews. I have a subway right down the street from me but they're SO STINGY with toppings. I order through Postmates here and they have ALWAYS accommodated the toppings like I was at a Jersey mikes. Always on point, never over bearing saucing, y'all are great! I'm a restaurant manager and know y'all doing it well! read more

The customer service is always great, they're quick yet steady when working and employees are always friendly when making sandwiches. The food is always up to expectation not once have they messed up any of my orders. The restaurant itself is a nice place to eat at, not too much commotion I'd say one of the best to have your lunch break at. Overall, one of the best subways I've been to read more

TERRIBLE CUSTOMER SERVICE. We ordered food and as we were paying out of nowhere the employee starts throwing racial slurs at us. After that we sat at the table to eat and they told us the store is closed although it was open for everyone and there was a lone of people watching what just happened read more

Wow, JESSICA you're awesome! Thank you so much for the amazing customer service and the best sandwich ever!

Besides the fact I had a fly in my sandwich the customer service was horrible the owner is a total jerk she barley wants give you napkins there is no social distancing and they don't provide customers with any sanitation means. I couldn't even wash my hands during a pandemic. Total Sleazeball and the workers hate it there read more

Very poor customer service. The rude server was not wearing name badge, so I can't give out his name He usually works on Monday around 630ish. I wonder if they still train their people a good customer such as smiling and being polite to customers whose helping local business during this difficult time. read more

This Pollo Loco is the best! The service is truly exceptional. Letty and her crew always seem to get it right. I never have to ask for extra napkins, cilantro dressing, Etc. The food is fresh. I've been frequenting this establishment for over 4 years. I can honestly say the food there is fresh and flavorful! When I've gone to other Pollo Locos I can always taste the difference. Thanks Letty for always making my experience a positive one! read more

I ordered 2 black forest ham salads thru doordash at 10:30pm on a Monday! I received NO LETTUCE nor Dressing, just chopped veggies and meat. I called and MARY (if that is her name) said we don't have lettuce and that is not what you ordered, then she said "well we do have lettuce but I don't see it on your order". I said it CLEARLY states a SALAD comes with lettuce. I even told the driver to make sure they had lettuce, he said they told him they were out. I asked for a refund and she said I can't do that you have to call back tomorrow. NO I paid now...I want my money NOW! WHO ORDERS SALAD WITH NO LETTUCE! It Clearly said a SALAD comes with Lettuce but Mary said it does not (see screenshot for yourself). DO NOT ORDER HERE! They are not the smartest bunch. read more

Subway - undefined - Sandwiches Near Me - Northridge, California

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Great staff. They are always ripping through orders. Edgar has been there some time and even if I miss a month he still knows me when I come in. Really small parking lot, you best bet is parking behind the strip mall in the shared w/Tommy's parking lot. read more

I have been to this location a couple of times. If you like Subway, then you will enjoy this location also. The food is solid-Subway. The location is always clean. The customer service, for the most part, is good. At times, the customer service can be hit and miss. All in all, it's in a convenient location, and if you are in the mood for Subway, then it's a good place to stop. read more

Lines are okay at 1pm during the week. I receive great deal coupons at home so I use them. Great customer service and staff. Smiles and greetings. They always make my sub exactly how I like it prepared. read more

This business has a sign on bathroom door that says bathroom is closed between 10 pm and 6 am which is in violation of local health law. If business is big enough in square footage they must provided bathroom to a customer. Bathroom must be open during the time food is consumed with only exception of closing the bathroom for cleaning. This subway refused to let me used the bathroom even though I was paying customer. Next complain will be with health department. read more

Subway - Sign says bathroom is closed between 10 pm and 6 am which violates local health law - Sandwiches Near Me - Northridge, California

The owner really do care about this Subway store. When I posted my issue about the old lady who give us an attitude when my daughter was ordering her first time sandwich in Subway, that same night the owner requested to discuss the situation. I explained to her what happened and immediately she took the initiative to correct the situation and invited us to come back. And I can say the second time around was a good experience, specially for my daughter. read more

This is a convenient location especially when you get hungry after going out and coming home late. The regular workers are friendly and attentive. Most Subways can turn out a sandwich faster than burger drive thrus. Unfortunately the new hires are quite the opposite. They don't care if you're ahead in line, they serve people randomly regardless if you're already in front of the line. Even sadder the regular workers already got their hands full to care either. Edited to add: By the way, they don't even 'train' workers (as the reply to this review claimed) to wash their hands properly. *And I should be patient* I noticed the sandwich paper was wet with hand prints when they grabbed it BEFORE the gloves where put on!!! *And I should be patient* 'Luckily' they bypassed me for some customer behind *And I should be patient* so that paper never touched my mouth!! read more

My wife and I went to this location for the first time and we had the best customers' service. Mark and olinka They were very polite and helpful. Eventhough they were busy the whole time we were there, they kept a positive attitude with every customer that came in the store. They helped us with a beautiful smile. That's become my favorite subway in town. Thank you guys read more

Today I was asked if I wanted subway for dinner, but I wasn't feeling it. You just get so burnt out on subway. BUT...... the staff at this location ( Mina) completely changed my mind and convinced me to try something new. So I got the sub of the day- turkey. I made it a melt(white bread, turkey, provolone cheese, tomato, spinach, garlic aioli, garlic olive oil dressing. Entire sandwich extra toasted. IT WAS DELICIOUS! Mina absolutely loves what she does and it really shows! She's very friendly, bubbly and always has a smile on her face. She knows her job well and offers creatives ideas outside the usual plain sandwiches. Todays visit really felt different and I was very happy with my choice. From now on, I'll be coming to this location. Thank you so much! read more

Great food great service Met Frishta made me feel welcome will be coming back for another sandwich.

I love this subway! Every time I come in I am greeted and the girls are super nice! They always hook it up and are not stingy with their Ingredients! read more

WoW never they never heard of the customers always right here that's for sure if you talk to the owner. First she build have to chicken on the floor and did not replace it with any new chicken. The looked puzzled because I didn't want my sandwich toasted. Not wanted to have a bad lunch I attempt to ignore her mannerisms. Next she ask what I want on it. She Paris it with minimum amount of ingredients. I make my Way to the register to pay. And the upsell starts. "can I make a meal or anything else" she asked. I reply no thank you just a sandwich. " can I get you some cookies" No thank just the sandwich please. "Can I get you some chips" No just my sandwich please.. "How about a drink" My reply you must be the owner. well yes with a big grin. Can you please stop the upsell I have already told you I don't want anything you're being extremely rude. What big to differ sir I'm just doing my job. ?!? I told you several times I only wanted to sound like you would not listen no you are up selling product I do not want!! I'm sorry sir would you like anything else with that. I will not go back here and let her have one penny of my earnings. The sad thing is everyone who works there is extremely nice. To bad. read more

Most subways don't have restrooms ...I love this subway because they have a restroom for customers and they are open 24/7 ...I was just there on Thursday & wasn't too hungry...I had ate subway a few days ago at work for lunch so I wasn't really craving a sub... I ask to have a sample of their chicken salad ,So Cindy M. gave me some on a cucumber it was delicious ...I love her style ...she was friendly ,professional and most of all had no attitude...keep up the good work read more

Subway - This was the best I had ever try..,thanks to Cindy Martinez - Sandwiches Near Me - Northridge, California

High marks for being a 24 hour place, but falls perfect since it's just subway subs that you can find during regular business hours anywhere else. Besides that you come and get what you expect and is great at any time of the day. read more

Subway - Turkey and black forest ham - Sandwiches Near Me - Northridge, California

Frishta and the rest of the team of sandwich artisans are professional, courteous and very friendly. Went in with eyes on my usual Black Bean footlong and Frishta (Store Mgr) casually suggested the Vegetarian Patty version as her fav (didn't know the diff), turns out It tasted even better and got me hooked! A talent to appreciate and trust towards creating happy customer experiences over just profits. Well done! read more

Alright, but they forgot the sauce. I ALWAYS order sweet onion sauce on the side and this is the first location that forgot to. It was disappointing I couldn't even eat my sandwich. read more

Fristha and everyone at this location are so good at their job. I have been here many times because i just love subway and the great prices plus i work at the brake masters across the street. Food is great and so are the staff here. 5 star subway location!!! I def. recommend this location to anyone wanting great sandwiches and service!!! read more

I wasn't happy this time because Cynthia S. wasn't friendly with us. We are trying to eat smaller portions and we decided to share a sub. Theres somethings i like in my sub that my boyfriend doesn't and the other way around. She made us feel we were bothering her by our requests and couldn't wait for us to get out of there. I love subway and usually give very good reviews, but this location wasn't my favorite. read more

This subway although busy at times has some of the best customer service I've ever experienced from the owner helping out to when my favorite customer service rep Donovan fulfills my order with his expertise and customer service this is definitely the best subway in the valley i have no complaints about this location keep it up read more

Walk in with a smile and greet these PROFESSIONAL SANDWICH MAKERS! I definitely recommend you stop by and say hi Located in a GREAT SPOT for anytime of the day! (Open24hrs). I didn't catch the name of the nice young lady that helped me with my order just minutes ago but it is both tasty, delicious & very well prepared. "This is a very good sandwich!" Thank you!! read more

I thought I'd give my review an update: Every time I come here, I receive the best service! Food: always fresh, never stale. It's also fun to try something new every time, so I'd recommend asking employees or the owner for their recommendations. They've never led me astray! Cleanliness: SPOTLESS! They do a great job of staying on top of cleaning the restaurant. The floor is clean, there aren't any crumbs on the tables, and the restrooms are shiny as well! Service: I've only met friendly employees here. The boss is very hands-on and it reflects in her business. I will keep coming back!! The best part is that this place is open 24 hours :) read more

Very good customer service and everything tastes fresh . Highly recommended for your Subway food cravings.

I have never experienced such bad and condescending treatment from an employee anywhere in my life. My friend and I came in here yesterday to grab a quick bite. We didn't agree if we were taking our food to go to our next destination or if we were going to eat it in the restaurant. So what ended up occurring is that my friend asked for a bag to go and I did the same. As we walked towards the door my friend changed her mind and we decided to eat at the restaurant quickly instead. The manager was cleaning/mopping and she decided to express her anger over us deciding to eat at the restaurant. What continued was a string of condescending insults as we were eating our food. It seemed like she was projecting a lot of anger. My friend and I sat there in disbelief as the manager continued a rant about how much she can "say whatever the fuck she wants because she's the manager" and that "her parents the owners don't give a shit if she provides us with bad customer service". More power to her I suppose. Overall, it was a terrible experience that included a lot of shouting from her part. People don't go out to eat to have employees mistreat or intrude with their personal agendas. Nor do people go in to restaurants to have an employee preach to them their personal beliefs. There are boundaries and this Subway manager crossed them all. I definitely think she was projecting some kind of dissatisfaction with her life so I ultimately just felt bad for her. So to top it all off when I got up to apologize for deciding to eat there, and wasting her plastic bags, and putting up with all her insults - one of the other employees was like "hey she's the manager she can say whatever she wants". read more

The owner of this subway is very rude and lacks customer service skills. The employees use dirty utensils to cut sandwiches and when confronted they deny it with the backing of the owner. (If you have food allergies beware)The owner makes sandwiches without a hairnet and claims it's fine because it's for her personally. If Subway employees don't want input on how customers want their sandwiches made then they should just make the sandwiches and not give customers the option to have it made to their specifications. read more

I have seen unsafe conditions, bad customer service in this Subway and have expressed them in two different occasions through their surveys. Unfortunately this Subway on my way home from my kids school. Today, I walk in and the owner asked me if I had emailed her...bizarre bc I have no idea who she was. I said "I did a survey" is that what you're talking about? She said "yes". The owner confronted me on my honest reviews. So unprofessional!! She did not like the fact that I was honest in the survey and gave them a bad rating for customer service. I will not be going back. Horrible customer service, including from the owner who confronts customer for their honest opinion. read more

The staff are friendly, reliable and always prepare our sandwiches to our liking! My family and I usually always go to this subway.

It's convenient that it is a 24 hour subway! The costumer service provided by Linda and Jonathan was great! Made me feel welcomed at 3am and made my sandwich with all my difficult requests! read more

If you enjoy art then you must come to this Subway location and see Edgar the Sandwich Artist! Edgar is truly amazing not only with his creativity when it comes to making a sandwich but his personality shines every time I visit. When I come to get sandwiches it's usually in the evening and Edgar is always eager to assist with a fantastic attitude and a big smile. Per my request Edgar put lettuce on my sandwich. I then asked for spinach, Edgar suggested the lettuce be taken off, then place spinach on the sandwich due to the lettuce potentially weighing the spinach down. In my opinion Edgar is a certified sandwich creator and I look forward to seeing his work of art next time I visit!!! In closing, my Veggie Patty sandwich was delicious and I'm craving another one just like it very soon. Best wishes and continued success for 2018 and Beyond. Your Valued Client Craig read more

Great friendly service. Very welcoming and clean establishment. You guys are doing an excellent job! Keep up the good work.

Cheap, healthy, delicious, variety of options, open 24 hours. Never had any major issues with service.

La'Rhonda showed me outstanding customer service. She was very patient with me and represented how a customer should be treated when shopping at someones business. In addition, she treated the business as it was her own. Overall, she makes me want to come back for furore services. Thank you La'Rhonda for showing me great custermer service. read more

Would not serve me food because I had 6 singles and or a 50.00 bill . As I walked in I asked hey bud all I have is a $50 bill I hope that won't be a problem he smirks Rose's eyes and says I don't have change for that I asked him you didn't even look at the register do you mind just checking because I'm really hungry I just got off work its 1 in the morning and and all I want is a meatball sub he smirks again rolls his eyes walks to the register doesn't even open it says we have a policy saying we can't set bills over $20 after 10 p.m. and I said come on man you can't even try to help me out it's one in the morning there's nobody here it's a ghost town he goes nope sorry going to have to go somewhere else I called him a dick and walked away I'll spend my money at McDonald's or Del Taco instead read more

There is literally a sandwich-making God at this Subway, and y'all are SLEEPING on it. He knows everything there is to know about Subway, and even jumped behind the counter to help one of his fellow employees who seemed new when there was a bit of a rush. HE WASN'T EVEN ON SHIFT!!! BLESS THIS MAN. I wish I knew his name, to be honest, he should own this restaurant. Change my mind...you can't. read more