**Consistently disappointing**
This has to be one of the WORST Subway locations on the planet. When a new family took over the location many months ago, it seemed like they had all their family and friends on deck, helping with the biz. Not a bad thing, until...
They were making their sandwiches "by the book," for a while. Anyone who knows Subway knows that your standard, say, Turkey Breast 6-inch will get 4 slices of meat, 2-3 slices of cheese, and toppings to your preference. Here, they were stopping at 2 slices of cheese, every time. They would give you a small little lump of lettuce, and add things 3 at a time... For example, I asked for "a whole lot of bell peppers," they added three pieces. When I asked for more, they added two more pieces. I just blinked at my "Subway Sandwich Pro."
Three times, I've come in late night, after work, and their cash register is "rebooting" or something. It takes this thing--I shit you not--up to 15 minutes to reboot. I've left my sandwich at the counter, because these dudes can't get their shit together. It should be said, I've NEVER experienced this at any other location... Even at exactly the same hour. ((I, instead, went to the Subway just south of Venice, on Sepulveda. They were quick and efficient.))
The last visit, though, just made me blow my stack.
When I arrived, I was already pissed off because I couldn't get service for at least five minutes at the service deli, in Vons, so I opted for Subway. That's enough to bum ANYONE out. The world's slowest, crankiest couple on the planet, was in front of me. They built each sandwich as if they were wearing ear pieces and waiting for instructions, one by one, from someone watching remotely from off site.
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"What kind of sandwich would you like, sir" the clerk asks.
"Um, what kind of sandwich do I want," the man asks himself.
(( long pause ))
"The Spicy Italian? (( pause )) Yeah. The Spicy Italian." he says to himself, as the clerk listens on.
This went on for almost every goddamn ingredient.
"What's that?" the cranky man asks.
"The lettuce?"
"NO! THAT!"
"That's spinach, sir."
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Fuck my life. Meanwhile, his wife was doing practically the same thing. It was painful to watch--compounded by the fact that I was desperately starving (hence, Subway). It all came to a royal crescendo when the man couldn't figure out how to swipe his card. The cashier assisted him, and he got all defensive, beginning to holler at the cashier in Spanish.
Did the managers do anything? No, they just looked on, looked away, and put chintzy amounts of toppings on MY sandwich. Argh!
It got better when they began to fight with the cashier; this time over the coupon. I don't speak Spanish, but they were getting pissed. They were grabbing the coupon from one another and pointing angrily at it. I did something I rarely do. I kinda scooted them off-stage, after they paid. I just kinda hip-bumped the lady, like, "Hey.... Move it. You're done, here."
In the middle of my transaction, the lady comes back up and asks for more napkins. The cashier obliges and says, "Adios." The lady DEMANDS two more napkins. Two. Asshole.
Finally, I'd just been there long enough. The cashier asked if I wanted it for-here or to-go, and I said, "To-go, fast, get me the fuck out of here."
He ended up over-charging me. I didn't realize it until I got home, took a deep breath, and asked myself, "Isn't $6.50 expensive for a 6" Turkey?" The prick charged me $1.50 for extra meat that SURE AS SHIT wasn't on my chintzy anemic sandwich. If I wasn't absolutely famished and looking to never enter that cheap, rude, garbage dump again, I would've driven over there and thrown that fucking sandwich at him!
Come to think of it, I would've broken it in half; sent half into the manager's face, and half into the incompetent cashier's face. Idiots.
This place is a complete shit show. Run by operators who are too cheap to make the grade, even at a SUBWAY. You guys screwed up 4 out of the last 5 times I've gone there. That makes me an idiot, as well. I should never have given you a third chance; only because I believe in second chances.
**My advice to the customer: Just drive a few more blocks, past Venice, and enjoy a well-run, 24/7, Subway.
**My advice to Subway: Shut this place down. read more