For work, I'm occasionally asked to pick up sandwiches for everyone from Subway. Every time one certain woman is working (I think she is the manager). She is so rude. The first time I ordered, there was a promotion online to buy one footlong get the second at the discount if you order online. The website wasn't working. I ended up going in and I asked her about it. It's not so much the information she gives but the manner she delivers it in and how unwilling she is to ever try to help come up with a solution or even be friendly.
Today, I placed another order for my coworkers. By accident, I put the wrong pick-up time. I called to see if there was a way I could switch it. The same lady answered the phone and before I could even finish my question, she let me know they were done. I then proceeded to let her know about the time mishap to see if there was anything I could do, and she just kept telling me over and over that they were done. I heard her every time. In essence, it was her way of telling me they were done, and she was unwilling to help me come up with a solution. Other times I've gone there (when she isn't there), her coworkers are friendly and efficient. This is part of why I've never left a review. I've had it though. This lady, is awful. She has absolutely zero customer service and isn't even polite when she speaks to people. read more