This is some of the best Chinese food in Alabama. We moved here a year ago and this food is like…read morehome cooking Chinese style. There is love in their food and you can taste it. We eat there often.

Called in order for Family meal half pan of Happy Family when got home they had only sent a single…read moreorder in styrofoam container, we ordered a half pan, like we have done before, called to explain a lady said that was their half pan (cost $26.00) and there was Nothing she could do about it, well they lost another customer wonder way Food ok service and attention to correct order horrible no excuses

I was told my call in order would be ready in 15 minutes. I got there in 20…read more The chuck combo was cold. Slathered in mayo with little to none ketchup and mustard. I asked for extra onions also on the burger. Scant amount, period. The fries were cold. It makes me wonder if the order was ready in 5 minutes and just sat waiting for pickup. Wasted money on a terrible meal. ​

My coworker and I shared a huge burger here. It was delicious! I believe it was a double patty with…read morebacon and cheese. This is now my gold standard for burgers.

Ordered a breakfast special with sausage and they put bacon instead, brought order back and store…read moremanager gave me major attitude for wanting my order to be corrected, my food was mediocre and customer service was terrible Jacks

The Jacks in Hokes Bluff is always on point! Good management = quality food. I'm not a huge fast…read morefoodie but it's always good at this location!

Great spot for a quick lunch…read more Found myself in this area and saw the sign, I was hungry so pulled right in, and found it to be a pretty nice operation with a solid menu of recognizable buger/fries/ice cream type stuff, a clean and tidy space, and good prices. The food itself was simple and well prepared. The fries were crispy and hot and the burger was quite tasty and just the right size. It's advertised as a smash burger, but not as smashed as some that you might find...but that's ok. I'd order it again for sure. Overall this seems like a predictable spot with a familiar menu and they did a great job of keeping the line moving during a busy lunch rush. Friendly people, clean space, good food and great value. Would definitely visit again.

Food was very fresh. The burgers are kind of like smash patty burgers crispy around the edges. Very…read moredelicious. The fries are really good for shoestring fries, better than McDonald's. Service was quick even with a line around the building. Order taker was very polite and professional. We will be back next time we are in Gadsden!

Erm... What the Morb?!? Erm... What the Morb?!?…read moreErm... What the Morb?!? Erm... What the Morb?!?

I know in the past there have been issues with getting orders correct but I went I tonight and was…read moreimmediately greeted as I walked in, the service was quick, all food was right and tasted amazing! :)

Didn't get what I ordered, Employees were very rude and the smash burgers were burnt will never go…read moreback what a disgusting place!

Management is terrible. When having an issue the manager will never return you called and if you…read moregoing the sonics there is never one on duty. There equipment is always broken. That sonics need to be shut down.

This was our first experience at a Cook Out. The prices were lower than that of the traditional…read moreburger place, which was a pleasant surprise! As of September of 2025 they have 6.99 and 7.99 combo deals. It's nice to be able to add on Jalapeños to a burger. Even ala carte items were a good deal. The employees were respectful and nice. The taste was very basic, simple, and like a small cookout that you'd have for big gatherings. I believe no time is spent on making the food seasoned and spiced. Similar to the burgers of Checkers/Rally's flavor, style, and size. The large chili fries weren't worth the price, as they don't appear to be worth 6.99. $2.19 for a hot dog, $2 and some change for a single burger, and $4.49 for a double burger is priced right. But... they do nickel and dime you for toppings, which I'm not a fan of. They get a 4 because I enjoyed the design and appeal of the building and stamped colored concrete sidewalk around the front of the building that looks like tile, and the service was great. Biggest tip I would give is.... Get something to silence the legs of the loud squealing chairs, move the ordering area further from the door as the line was out the door and the line moved incredibly slow. The food was prepared in a flash. It would also be nice to allow patrons the option to refill their drinks so you can cut down time from the line. They also ran out of Dr Pepper. While we were walking up as a family was leaving and they openly expressed their disdain due to the fact the line had not moved, trying to convince us to leave as well. Glad we stuck it out and waited to try it. It's worth a try. Get away from the big chain burger places for a change. May return for the shakes, when and if I'm passing through the area again. If you like a basic burger with no frills, this is for you, not my thing. I was hoping for a grand burger experience. This is similar to that of Guntersville's JJ's.

This is the Burger Man out in search of a great chicken sandwich, and I went to Cook-Out in…read moreGadsden, AL, and got their Cajun Grilled Chicken samich and it was Horrible. Rubbery chicken patty, Fake Smoked Flavor, with wilted lettuce, and a terrible tomato on it. The Customer service was good; the food is junk. I do NOT recommend this place.

Ordered my food at the drive thru about 8 cars ahead of me and it took 20 minutes to get to the…read morewindow and get my food

Typical Jacks location with expected menu items. For fast food, they really have some of the better…read moreburgers you'll find around this area. My typical go to is the #2 the Big Bacon - modified of course. Today's trip was just to grab a drink though, they also have some of the best sweet tea you'll find anywhere. I've actually started going with a half sweet/half unsweet (regardless of which fast food/restaurant I'm at) and they still are pretty sweet. Prices for a large are definitely higher than if you go to McDonalds - $2.19 vs $1.09. This location is pretty nice. They are situated on a busy road, but have a light on both sides, so it makes it pretty easy to cross traffic...this would be a nightmare w/o lights. Restaurant is clean and staff are friendly. I'd return to this location and recommend it to others.

This place is very unkept, the drive thru smells like garbage and several staff are very rude and…read moreunkept themselves, especially Shania, she was unprofessional, told me I was messing up the drive thru and that she wasn't going to add to my order, however when I spoke with someone on phone prior to getting to window and was told by a manager that I could add to my order at the window, Shania proceeded to make me feel as I was an inconvenience and clearly stated that I was, and states I was messing everything up, she was talking to other staff members about me, and loud enough where I could hear it, and one of the managers joined in on her conversation as well, and she didn't even get my order right and made sure I did not get any of my drinks, another worker had to come and finish Shanias job, I will never be back, that place needs to be shut down, the turn over rate is ridiculous as well, no wonder they cannot keep anyone, especially when your having to do someone else's job. Shame on them and this place, if I could give zero stars I would!!!

While the food is good 80% of the time our order gets jacked up. Normally fixed but it's a pain to…read moredrive all the way pack

Just like anywhere else with Firehouse, good stuff. Recently the smokehouse bbq, can't tell people…read moreenough how hard it is to find healthish food in the south, I mean seriously it's not just my opinion look at the statistics.

I have been visiting Firehouse Subs for 4-5 years and just wanted to give a review of the…read moreexceptional service, food and leadership that I have experienced over the years. We visited tonight August 17th at 8:15. I had the Cajun Chicken for the first time and it was delicious. My wife had her go to...veggie with crispy bacon no mushrooms...perfection tonight. We all hear about negative things, but I want to brag and speak positively regarding my many visits and especially my visit tonight. We will be back count on it. John B.