DO NOT order from this Subway location if you value your time or money. This store repeatedly fails to fulfill mobile and delivery orders. On several occasions, I've placed an Uber Eats pickup order, waited the estimated time, and walked into a completely empty store only to find out my order was never touched. The employee on duty routinely tells customers that she won't start making the sandwich until you physically arrive, forcing a 15-30 minute wait for a pre-paid order. Today was even worse. The app marked my order as "Ready for Pickup." When I arrived, the employee casually said she couldn't make it because they were out of ingredients. Instead of canceling the order on the store's end or attempting to fix the mistake, she blamed me and said I had to fight with Uber Eats support to get my money back. When questioned, she claimed to be the manager, but after a long delay getting her supervisor on the phone, the supervisor claimed they were never notified of any problem. The level of disrespect, lack of responsibility, and complete disregard for customer service is astounding. Check the 1-star reviews before coming here--this business clearly does not care about its customers. Avoid at all costs! read more

i wouldn't recommend it its basically bread made from Elmer's glue , 1 paper thin tomato and 2 slices of turkey that you can see through soda and chips cost more than the sandwich with a coupon, and taste better too read more

The is my second visit in a row with a bad sandwich. Look at the burned hard bread. When I order a veggie sub they hardly put anything on it. It's not right- I don't have any protein on there why be so cheap with the vegetables. There is a Jersey Mike's right next to the Kroger down the street. I don't think I will return here. read more

Subway - Burned Hardened Bread - Sandwiches Near Me - Flower Mound, Texas

Very clean, friendly and fast service, got just what I wanted (protein bowl with turkey). Chips and drinks were well stocked. Thanks!

Terrible experience! Lady making sandwiches pretends as if she did not hear. She is extremely rude and not customer friendly. My family loves subway sandwiches and we are going to another store till this lady is replaced. read more

Terrible service. I came in at 12:25 pm lunch time and no one was in there. The girl behind the counter was making sandwiches for a large order. I just wanted a churro and pretzel which she could have gotten and thrown into the oven and then continue to make sandwiches. She couldn't multitask and was going to make me wait until she finished 5-6 sandwiches so I just left. read more

Came here with my son after a baseball tourney at 12:15 for lunch. He was injured so I told him to have a seat and then the person working told me the lobby was closed. We left. read more

Great customer service, clean, and good ambiance. The people were helpful and.polite the entire time!

Placed an order several hours ago for six sandwiches to be picked up at 6:15. We got there on rime. They started making the sandwiches at 6:19! We're not happy. Other customers are not happy because they have to wait. The response is essentially, don't blame me, i have to make six sandwiches for her. (My wife). You're going to have to wait a while. Not the first time they've done this. Probably the last time they'll see us. read more

They deserve a zero!!!! I walk in and a lady is ordering four sandwiches... no problem that happens! My problem comes when the only guy working the counter doesn't even acknowledge me and continues into deep conversation with this woman! I wait at least 10 minutes, which I should've walked out but there were points where I thought he might acknowledge me! I finally get to take my order in which he was very unenthusiastic about, even though being a simple meatball sub! Though halfway through my order he started the next ladies... why couldn't he have done that with my order?!!! To top it off the bread was burnt and I regretted every moment about here! This place is terrible, and I'm so mad I wasted my time here!!! read more

Heather at Bartonville Town Center, is unfit for managment. She refused to issue a refund or provide a substitute for turkey sub that had an odd taste. Not even one that cost less. Instead she lectured me that no one had ever complained before. She treated me with scorn and ridicule without concern for other customers who were noticeably embarrassed. read more

Making a sandwich is not a hard job but apparently it was today lol I flipped it over & was even worse on the other side. Also didn't ask for mustard on the side. read more

Worse Subway I've ever been to! Not only does the bread taste stale, sandwich has no flavor. But worse of all is the staff! Rude, unhappy & extremely slow! I've waited in line 15 minutes with only 3 people ahead of me! read more

Subway - a close up of a bag of food - Sandwiches Near Me - Flower Mound, Texas

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Was here on Sunday afternoon on 4/30/23 the lady was extremely rude....When we asked for a little more veggies she said no and made excuses as to why she couldn't do it and I'm talking she put a small sprinkle of olives etc. (I'm assuming she was just being lazy). I should've listened to the other reviews and steered clear of this location. Don't make the same mistake I did, find a different place to eat! (Maybe it was just the lady we had it's possible that service could be better on a different occasion) read more

0 star if I could. I went to this subway location and I will never go back. I ordered a 12" Chicken Teriyaki Sub and others, there was burn so badly. I was disgusted. I called the Store. There solution was awful. First I need come back to the store for get my money back plus asked me bring the disgusting sandwiches. No thank you! Careless and unfriendly, not worth my time or any one else. read more

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Visit for Breakfast and Lunch mostly. Location/Atmosphere: A little difficult to find from the road because the strip it's in faces away from FM 1171. It's on the Sonic end of the building, with Scooters Coffee on the opposite end. You can grab your breakfast sandwich, AND your coffee in one shot! Convenient. The only thing that would make this Subway more convenient would be if it had a drive through. Target audience: People who like hoagie style sandwiches. Time Required: Less than 5 minutes with no line. I have been in and out in under 2 minutes (no toasted sandwiches). Pre-Requisites: None. Menu is easy to read, glass-clung prompts are helpful visual aides if you get lost during ordering and the staff is ever asking you questions. Beginner level eatery. Food: Deli food. Great selection, and that accounts for most of the accolades. I typically get turkey and cheese with just about every vegetable available on Italian Herb and Cheese bread. It is always satisfying. And my husband rotates his sandwiches, the latest is the meatball sub - and he customizes his veggies, meat and cheese on that as well and devours it! It's reliable Subway flavors. Staff/Server: I am greeted when I enter the store, and eye contact is made at appropriate times. The staff is polite and accommodating; I don't expect cheerful - but that's always a welcome surprise! Food for the money: As acceptable as one can expect from Subway! Being able to completely customize your sandwich for around $6 is a well earned excellent deal. Culinary Integrity Awareness: The store has always been clean when I've visited (early morning, noon-ish and afternoon), their active preparation of the sandwiches seems sanitary, efficient and organized. Overall, I do not make a habit of using emotion in my reviews, this Subway acts, appears and tastes the same as many other Subways, and that is acceptable (and even desired) for a food chain. read more

Waited 15 minutes in line and barely moved. Finally left when the only employee working started giving attitude to the person whose sandwich he was making. Horrible, horrible service. The customer was actually very nice and tried to calm the employee down. I actually called Subway to complain. Hopefully they will do something about this. read more

Ordered the teriyaki chicken and the guy messed up . He used regular chicken then put teriyaki sauce it after putting it on the bread . Then I asked for lots of veggies and he put very little . Won't be going back to this location for awhile read more

If I didn't live right across the street from this Subway I would never come here. But my kids love Subway and the food is fine. My problem with this spot is how poorly it is run. The employees are painfully undertrained. If there are multiple people in line you'll be waiting significantly longer than you would at any other Subway. Also, ask them to repeat your order before you pay. I've been overcharged more than once. Specifically today I asked for a 6" sub, but they made it as a 12". Before they added the toppings I made sure to correct them that I only wanted a 6". But when I got to the register to pay I asked for the receipt and they had charged me for a 12". I don't blame the employees. Whoever owns this location needs to examine their training methods and implement systems that provide better customer service. read more

They deserve negative numbers! Worst service ever from a Subway. Out of veggies and they dont toast the BBQ sandwich. Im so unhappy with my sandwich. Absolute worst!! read more

I used to work fast food so I understand there's problems occasionally but Today as I came in there was only one worker with multiple customers. You could tell he was struggling and said that the register had been crashing which I understand it means may take a little longer to checkout... on the other hand he was moving extremely slow and had multiple customers walk out one saying she'd been there almost her whole 30 minute break waiting read more

Not the best service! People were slow and rude, and my sandwich sucked. This place was actually the last Subway I ever went to!.... That bad. read more

Compare to other locations, this location is always clean, well stocked & fresh. Handful of times I've been here I thought their service was good, too. When I visited today, guys greeted "welcome to subway." to every single customers entering the store so I think their management is focusing on their customer service as well. For a nation wide chain store, the subs are quite decent- cant beat their fresh veggies. They aren't too skimpy on loading the veggies up either. read more

Subway - Lines forming by the front - Sandwiches Near Me - Flower Mound, Texas

Out of turkey. Offered chicken which looked bad. Settled for ham. Veggies looked like they had been out all day. Guy helping stock the mostly empty veggies had no gloves and eating a cookie. Out of most selections of chips. Pretty much only salt and vinegar. The place needed to be cleaned. read more

i ordered on the app and its almost funny how completely wrong my entire order was when i picked it up. employee said it's hard to read the order receipt so maybe thats something subway should address and improve. i will definitely not be returning to this location read more

Nice shop. Decent quality and nice staff. Sometimes it takes a bit so I just try to avoid rush times .

Avoid this location at all cost. I've given them multiple chances yet every time I come here the staff seems to have no idea what they're doing and have been extremely rude on numerous occasions. Can't exactly point a finger at one person but it clearly reflects the quality of management and training. I honestly feel bad for anyone working here generally only one person is behind the counter while the others tend to linger around and do nothing. read more

Bad customer service. Been here a couple times at this location for the past 2 years, cause it is conveniently close for me. But today just marks the day I will no longer be returning. I'd rather pay a little more to get better service and quality of food. read more

Think that management needs to work on shifts and schedule... poor guy was only one working! Not his fault but this is the usual for this location. Subway may want to reach out to franchise to see what is going on? read more

The pita bread is a good change but the only reason it's nice is because their bread is always old and crappy Jimmy johns has better sandwich read more

We stopped by this location to grab a few sandwiches on the way home one Saturday night. I stopped by the refrigerator to get a water as I moved toward the sandwich counter. I noticed the bottles in the fridge were all turned over and in disarray. I approached the counter and asked for a six inch ham on flat bread. The attendant said, "we don't have ham" as he pointed to an empty bin. He said, "we have some turkey" if you want and pointed to 3 slices of turkey left in the bottom of that pan. He picked it up and said again, "if you want it". I did not. We left. The bottom line is that this was about 630 pm (they close at 10) and it appeared that about half of the meats were not in stock. So, they seem to have a supply management problem for sure but the jumbled up refrigerator is simply employees not caring about their job. read more

Just had the worst experience at subway. The guy was totally creepy. Then he burnt my bacon completely black. I said something and he just used it anyway. He was so gross I just took it and left. His name was John Greene, the store manager.... read more

Subway - he burnt my bacon completely black and used it anyway. - Sandwiches Near Me - Flower Mound, Texas

This location was just horrible. The staff was nice enough, but they had almost nothing. They were out of every bread except wheat bread, their produce looked really old and their sides were very picked over as well. This all made me wonder about the freshness of things and I was right to wonder...the sandwich tasted horrible and the chips were really stale. I will never eat at this location again! read more

This subway was awesome! Tony B was super nice and customer friendly. Store was clean. Everything looked full and stocked. I had an enjoyable experience. read more

Went there again today trying to avoid the pervert manager John. Only to have ants come out of the beverage dispenser. Actual ants, the insect. The poor worker told me Subway has rules about posting hand written signs. So they are knowingly serving costumers ants through their beverage machine. Called the Dallas area manager, Crystal Rose. I'm hoping someone pays attention to the variety of problems this location always seems to have. read more

Methinks not. I had a coupon for a buy 1 get one free sandwich. The coupon said I needed to purchase a drink, I didn't really want to buy a drink so I just asked the cashier if I had to purchase a drink in order to redeem my BOGO coupon. She RUDELY just re-read what was on the coupon to me like I was an idiot. First of all, I can read. Was just asking a simple question that definitely didn't warrant that kind of response. Also, no one greeted me when I walked in for 5+ minutes. Like I get it, we all have jobs we don't want to work, but if you can't treat a customer with respect when I only asked a simple question then maybe you should NOT work in the customer service industry. read more