Food is mediocre, owner is rude, arrogant, disrespectful and dismissive! The worst is the place…read moresmelled like a musty log cabin. I got hit with that lovely aroma as I walked in. Now that I think of it, I thought it was weird that there were several fans going all over the bar...water issues? Anyway, after eating our pizza, we left and caught the owner, Phil, on the way out. We told him the pizza was good and that maybe he needs to mention that soft drink refills are not free. I know it's not a big deal, but I just assumed at a place that presents itself as an upscale bar, with a "chef", that would be the case. Oh well, I paid over $8 for 3 ice filled pints of Diet Coke. I'm just saying it would have been nice to have been told that by the bartender. Then this guy goes on about he can't do that and that he has free music so that should be enough and he'd go broke if he gave away free refills of Coke! He was all huffy at that point and I have no idea what he was talking about. So to calm the situation I asked him about his live music and began to tell him that I am trying to rebrand the hall at our local VFW and he cuts me off to snap at me, "Good luck with that! Try to get 25 people in that place! Ha! Ha! Ha!" as he turned and was walking away from me. I was in udder shock! What?! It's the local VFW Hall and I'm trying to help out our veterans?! My entire point was before he cut me off, the hall holds way more people than his little, bitty place and I wanted to offer the hall so he can book larger acts. Oh well! His loss! Not really sure what this guy's deal is but it seems like my experience is a common one with him! Read the other reviews! Wow! In this day and age an owner shouldn't treat customers like this. Especially after they just spent good money in his place. SMH. Never again! Plenty of other options in the area to spend my money.

Really good bar food ( pizza is excellent) service is always very good. Live music is very enjoyableread more

In the 40 years, we have been buying from Del Santos. We never had a bad meal. Whether it's Italian…read moresausage that our family loves or a full catered meal with chicken sausage, mostaccioli roasted potatoes. Everything has been five star.

Best sandwiches and cookies! Love this Italian place!!!! They are always so sweet when we got there.read more

The best Italian roast beef period ! Great people to deal…read morewith. Old school Italian deli.

Family owned and operated. Small store. Full of basic and speciality Italian foods. Some of the…read morebest cheese and meats. It's not fancy. It's just fabulous. And the sandwiches!!!!!!! There's just no better service or experience in this part of Chicago Heights.

Unfortunately they are under new management and the quality has gone in the trash. The new owners…read morehave no idea what gyro or burgers should taste like. They have added Asian food to the menu, maybe I'll try that, but them being my favorite gyro place is sailed.

Absolutely the worst food I've had, in my life. Its easy to have a restaurant these days and that's…read moreseriously unforgivable. It also takes a lot to ruin french fries, which in this case, they seemingly did it with pleasure. Ill never come close to eating here again, and highly recommend no one else does. After the business sold a few years ago, it's seriously gone downhill.

Food is amazing. I would highly recommend the restaurant The service is amazing. Their steaks are…read moreexpertly cooked

This is out of the way but worth it. They have bar seating as well as tables and booths. A little…read moredark but the bathrooms are bright and clean. There are also banquet rooms for large parties. Food is always good when I come. There are different specials on different nights. We play favorites for when we come. This evening was lamb chops on special. Cooked and seasoned perfectly. They give you bread with bruschetta, butter, and an olive tapenade which is delicious. The drinks a really good as well. The chicken parm was okay and came with pasta or veg if your choice. You also get a salad and soup so the prices for your meal are very good. I believe the lamb was on Tuesday and Friday and maybe Saturday has trout which I have had and is delicious. May not need an appetizer. Go and enjoy.

I had the biggest pizza for my family giant 28inchs and I could tell you bambinos is the best…read morepizza place in Steger Illinois , pizza is delicious. I will give them 100 stars if I could great job.

OY.. so we heard they remodeled. It's been years since we've…read morebeen in here. We orderd a pork chop dinner and a grilled chicken salad. Thr potato that came with the pork chop was over nuked in the microwave by 4 minutes! It was sooo hsrd..not edible. The pork chop was FANTASTIC!! There was hardly any chicken in my husband's salad. Like...a quarter of what a full breast would be.. Then, we asked for refills on our waters and the server brought us bottled water!? WHY?? and at $2 each... My husband won't be back.. I have to think about it.

Big boy sub and the garlic fries always hit the spot on our cheat day Sundays. Fast and friendly…read moreservice.

Good food service is decent. I would go again. Restroom needs major upgrade. Need paper towels.read more

I hadn't been here in over a year and my boyfriend and I came on a Sunday... The menu has evolved…read moreinto something fantastic in my point of view. They've really upped their game! I came back on a Tuesday with my girlfriend and this is what happened: (check out the pictures below!). The earthiness of the mushrooms complements the pulled pork and their sweet savory bbq sauce. It has something in it that I can't quite define yet hold on let me ask... It's parsley! Believe it or not. It brings out a balanced culinary experience. My friend says the pulled pork sandwich is tawthum mmpthim oh mmmmuph. Which I deciphered as Awesome! oh my God, this is the best freaking sandwich ever! Just check out her face. It says it all: Yum! Plus, the prices are low enough that I consider this meal a complete steal!

I would give this restaurant no stars if I could first off I order here 1time and I order a half…read moreslabs baby back ribs with 2 choices for 54.63 and it's horrible the ribs dried ass fuck , bar b que sauce they put on it's horrible, macaroni and cheese dry baked beans very not flavorful is not given sweet honey baked beans and also the onion rings and french fries are very greasy ass hell ,I will tell you save your money. It's not worth Going there , and also they need new cooks the cookers they have are horrible cookers y'all need to get y'all shit together.

I was gonna stop in today for a sandwich and possibly some deli sides, but as I walked in, the…read moreowner was involved with two of his female employees, berating them for what I can only guess is not mopping the floor correctly. When he was done, the ladies walked over to me and asked what they could get me. I promptly told them "nothing,I don't appreciate the way the owner of this business was talking to his employees, he's a ja**off and wouldn't support someone like that." Upon walking out the door, the owner asked me who the f**k I thought I was. I told him "I WAS a customer". He then proceeded to follow me out door while cursing at me . His behavior and treatment of his employees was incredibly disturbing and completely uncalled for. I will never support a business owner like this. I hope his employees know that there are a lot more jobs and business owners who will treat them with dignity and respect. And if these employees were family members, well, that would be a whole other review. Response to the owners response I'm gonna take this as a threat and make a police report. Thank you for showing us all.

It's new It's clean…read moreIt's has everything expected. It's simple. The staff is pleasant and modest. The sandwiches have the best ingredients. I know this place will just get better. I want to see some rainbow cookies and some black and whites.

Not only was the steak hoagie delicious with the sauce, but the fries, as well as dessert were also…read moreawesome, including the shrugs shack drink. recommend

Trying out new places in Monee I came across this hoagie place. The food looks almost identical to…read more"Tony's Hoagies" back in Chicago. They even have a "sweet steak sandwich" on the menu which I assume is just bread & meat covered in low grade BBQ sauce like Tony's. I took my chances & ordered a suppa philly steak, buffalo chicken fries, fried snickers, fried twinkies & some "suppa punch." The overall prices were on the medium-high end with the sandwich costing $14, but included no fries or drink. Customer Service: Took awhile to get my order out of the door. Placed order around 12:30pm & they didn't finish it until around 1:05pm. UberEats driver got there around 12:45pm & waited 20 minutes for a relatively small, simple order. Buffalo Chicken Fries: Appearance - No wonder these were $7 because the portion is big. They make no qualms about using cheap looking, thick buffalo sauce & grinded up dark meat. There's seemingly not a breast in sight. It honestly feels like they are hiding something since I've never seen anyone bother grinding chicken before. It seems to work out for the fries though since you'll get grounded bits in every bite. Taste - Slight spice in every bite. That builds up as you parse through it. Eventually you feel the full on burn. The buffalo sauce is weirdly slimey. Chicken tastes more like pork which makes me even more curious as to why they ground it up. The copious amounts of sauce makes everything moist, but it's thickness keeps it from soaking in too much & making it too moist. It's a pretty solid dish that'll fill you up by itself. 3/5 Shugga Shack Punch: It's pretty obvious that this is just Kool-aid brand fruit punch with minimal sugar added. 3/5 Deep Fried Twinkie: Appearance - It's a twinkie deep fried. They attempted to put some powdered sugar on it & it got a bit messy so they threw in an extra one. 3/5 Taste - It seems like a good amount of cream escaped when it was fried. The second one fared better. Super sweet. I honestly don't think they even needed the powdered sugar. It's enjoyable in small bites. 3/5 Deep Fried Snickers: Appearance - Poor Snickers...lightly fried so that it doesn't melt, but did anyway. They should probably deep these things in a thicker batter then freeze it instead of doing it all fresh. That way they can fry it longer. 2/5 Taste - It's a snicker dipped in cake batter. Not much to it, but it does lose that strong flavor of nougat & caramel. Everything is more mild with the batter's flavor taking over. I can't see myself trying more of these. 3/5 Suppa Philly Steak: Appearance - Oh my god this thing is MASSIVE! Copious amounts of steak with a light layer of lettuce & tomato. For $14 they give you everything you'd expect. There's small amounts of chopped green pepper mixed into the meat. 5/5 Taste - Hands down one of the best Philly steak sandwiches I've ever had. The meat is moist, seasoned almost flawlessly & smells insanely good. The sandwich itself somehow manages to stay together as I wrestled with it, letting only a few strands of lettuce slip away. The half slice tomatoes were the most troublesome when biting it. Maybe try pureeing or dicing them. You can't get enough, but at some point you realize you have to stop. Even then, once you stop you still have a massive amount left. 5/5 Overall: Shugga Shack is a great sandwich shop. Outside of the sandwiches it's hit or miss. A few tweaks to the recipes would fix sme of their issues, but I definitely see myself coming back frequently for the sandwiches. A faster way to get orders out the door would do them good as well. 3.5 out of 5 stars