Cookies were said to be fresh out of the oven and they were actually STONE COLD!! Ranch was globed onto one side of the sandwich and he put none on the other side!! Sandwich was only in oven 5 seconds!!! Sandwich was also stone cold! Charged me for a foot long when I ordered a 6 inch and didn't even give me a foot long. If I could give negative stars I would! read more

The service was so terrible no one helped for 10 minutes. Then i go and tell them i want teriyaki chicken and i add with the teriyaki sauce and he put grilled chicken on my sandwich. This ruined my day. Way to go subway. read more

I've NEVER gotten my complete sandwich order from this Subway. They absolutely never have all of the ingredients or the ingredients look like they've sat outside for a week. Employees are great. Shop sucks. read more

I placed two separate orders this morning. The managers attitude was disgusting!!!! She did not greet me and when she walked back out she said she thought i was gone. She treated me as if she was scared of mr because of the color of my skin and basically called me ignorant. I am a person of black decent. I will not support this racist establishment. read more

Well ordered 5 footlong sandwiches was gonna order all different ones but the girl made such a face that she was annoyed so ended up ordering all the same to make it easy. The sandwiches were nasty. Maybe 2 pieces of meat could not even tell it was a sandwich way to much mustard I mean way too much basically eating bread with mustard. Worst customer service around and food. You really need to get better employees working there. Will never again order from cleveland tx subway and I mean never. If the girl doesn't like her job go get another. She is gonna run all your customers off if yall do not do somethings but I can promise will never order from there again. Worst sandwiches ever I can make way better ones at home . Bread was good but that's it service sucks food sucks read more

This is one of the best Subways I've eaten at in a long time. The staff was friendly and helpful with my kid's order when they let us know the pizza was no longer a menu item. The sandwich bread was soft and all the toppings were fresh. The restaurant was clean and had a cool layout. read more

This place is ass. They always are out of toppings for your sandwich. They closed at 730 when the hours are till 8. Jersey mikes needs to come here and boot subway out this town read more

I placed a Subway order on the Subway mobile app on 8-7-2023 at 2:14pm for the 429 W Southline, Suite 350, Cleveland, Tx. 77327 location. The app said my order would be ready by 2:30pm. When my mom and I went inside the above stated Subway restaurant, the female peon employee standing in front of the cash register working there at the time told us right off the bat that they only had two kinds of bread at that time, which were the flatbread and plain white bread. That's when I informed her that I had just placed an order on the mobile app that included the Italian herbs and cheese bread. She didn't know I had placed an order on the Subway mobile app until she actually looked into the computer. The same peon female employee then verbally informed my mom and I that the Subway we were in had been making bread ALL DAY! How stupid to have been making bread ALL DAY and only have TWO KINDS! She also informed my mom and I that to have any other kind of bread would take 15 minutes, which we didn't have because we were on our lunch break from work. So that's when we just asked for a refund so we could go somewhere different (not Subway) and that's when the brown haired, white skinned, female lying snake manager stepped in. Instead of the manager knowing how to do her job by simply canceling my order in the computer, she stood there behind the register and told me that I had to be the one to cancel the order and that the order I placed came from a "Grub hub" website when I've NEVER ORDERED ANYTHING from Grub Hub in all my life!!!! The female manager stated that, "People do it all the time!" Since people apparently do it all the time, that should tell you how often people have problems at this particular Subway, which is ALL THE TIME! After I searched to and fro on the Subway app trying to see if I can cancel the order, I informed the uneducated female manager that she had to be the one to cancel since there was nowhere to on the Subway app that I ordered it from. I then showed her on my phone that it was the Subway app and not Grub Hub and she kept arguing with me that I was wrong and she was right! What a LYING rude sack of crap that NEEDS TO BE FIRED!!!!!!!!!! The female manager told my mom and I that she has been working there for two years. Well that explains why I have been having problems with that Subway for that long! That's two years too long! The female manager refunded my purchase, but did so incorrectly with an incorrect reason. Instead of lying and making everything the customer's fault, which it truly wasn't in this case, she should have just been honest and had more humility, but that simply isn't her style and for that reason she is in the wrong job! She doesn't belong working with the public! My mom and I are going to start driving out of town to go to a better Subway than to go to ANY piece of garbage Subway in Cleveland, Tx.! read more

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Doesn't deserve even one star..This subway sucks.. Waited for 20 minutes while employee made phone order before the line of people who were in the store.... Employees need to be fired. VERY disrespectful to customers... read more

This subway doesnt even deserve one star! Horrible service and theyre always out of something! I will never spend another dime at this place ever again! Needs to be shut down! read more

Omg! This subway sucks I don't even now know why they are still open for business I had to wait 45 minutes for my foot long and they where out of pretty much everything please I recommend you to not go here for your sake read more

This subway is the by far the worst subway experience that I have ever had in my entire life!!!! They do not even carry cheddar cheese unless it is near thanksgiving which is absolutely ridiculous! My sandwich was WAY too crunchy after they toasted it and left it in the oven for too long... The toilet was still undergoing construction or something and wasn't working properly. Half of their fountain drinks were out of service, and the only drinks that they had were diet coke, light lemonade, some nasty orange Fanta and raspberry tea. The ONLY good thing about this Subway was the sandwich guy, who was complimenting us so much that he literally apologized for it. Overall, if i could rate this Subway a 0 stars, you already know that I would! read more