I am filing a formal complaint against the manager, Ben, if that's even his real name and title, he took his name badge off before I could see it so I asked for his name at the Blairsville, PA location (949 Rt 22 W) for severe unprofessionalism, classist discrimination, and a flat refusal to refund a completely incorrect order totaling $15.89 plus $2 in reward points.
I placed an online order early in the morning specifically requesting wheat bread. When I arrived, Ben handed me white bread. I cannot eat white bread. When I pointed this out, Ben admitted he was out of wheat bread but refused to update the app because he "isn't used to having orders this early in the morning." He never asked if I wanted an alternative, refused to take the hoagies back, and aggressively stated, "I can throw them away for you but you're not getting a refund."
He explicitly stated he shut off online orders afterwards because he only had two loaves left and "would rather have someone willing to pay full price for it." which left me in tears.
Ben completely violated Subway's customer service and digital ordering policies. I am demanding a full refund of my $15.89 to my original payment method, the immediate reinstatement of my $2 in reward points, and will be filing a formal review of this manager's employment by the franchise owner. read more