I was rear ended while getting on 81 and the entire back of my vehicle needed replaced. Fine Line…read morewas really good about keeping me up to date on the process and letting me know about any issues that came up. They took care of all of my rental information, communication with the other persons insurance company, etc. They did an amazing job and it was worth every day I didn't have my vehicle. Barry was my Fine Line "rep" and he really did a fantastic job representing their company. I was incredibly impressed with every part of the process.

Got me into a rental when my repairs took longer than expected. Used OEM parts at my request even…read morethough insurance wouldn't pay for them or the rental.

Had a little dinger with my truck (needed side mirror replaced) and called them based on their Yelp…read morereviews. They were VERY friendly on the phone. I drove down and got a very reasonable estimate very quickly. An appointment was made for one week later to bring it in. Please don't judge a book by it's cover. There are wrecked cars all over their property. It IS a body repair shop :) My truck was dropped off and back in my custody 7 hours later with a factory replacement mirror assembly. I could not be more pleased. EVERYONE was so awesome! Highly recommend!!!!!

A beautiful job of repairing my CRV and a marvelous painting job. I recommend them to put your…read moreauto like showroom

Pritz Auto Body did a great job repairing my wife's Jeep, and we're happy with how the repair…read moreturned out. I was disappointed, though, with the condition of the replaced parts when we got them back. They asked if we wanted the parts, and we also checked the box on their form saying we did. The parts weren't in the Jeep when we picked it up. When I called, Gary explained that he doesn't put them in vehicles because they could damage a seat or the interior, which I understand. I stopped back to get them, but they had scratches well beyond the minor damage they had when they came off the Jeep. I don't know how they were stored or handled, but it was frustrating to see them in that condition. I had hoped to keep them as spares or maybe use them as garage wall art in the meantime. We might never need the parts again, but given how expensive Jeep parts are, I liked having the option. Before the additional scratches, they appeared usable without refinishing. Now, while I'm no expert, I believe they would need to be completely refinished. The repair itself was excellent. I just wish the parts they asked us if we wanted, and that we specifically requested, had been handled with more care.

Repair front of Ram Truck. Finished on time and excellent work.............and yes it was fine and…read moreneed 85 characters

Went here for bumper repair. Price was better than another shop. It was ready in 4 days. Paint…read morematch is perfect.

WORST CUSTOMER SERVICE EVER- you know how when you go to management classes, you always are asked…read moreto tell a time you received poor customer service? Well, this will probably be my go to story forever. When I stopped by to sign the paperwork to authorize west york collision to do the work on my vehicle after it was involved in the accident, I was told it should be ready to pick up in three weeks. Over two months later when I arrived to pick up my car, the manager- Brad Pritz came out to the entryway and asked me if I had brought my license plate with me. (also. when they called to tell me my car was ready to be picked up, they did not tell me my license plate was missing and I took off work early to pick up my car) I asked him why he was under the impression that I had the license plate and he told me when my car arrived, it did not have a license plate. I pointed out my car had been towed directly there from the place it broke down so it did, indeed, have a license plate on when it arrived. He told me I was wrong (btw, I was not wrong- the car was towed directly to their shop from the streets) and he didn't like my attitude and he was trying to help. I was walking out of the building to call my insurance company and tell them my license plate was lost . As I was walking out, he asked me if I wanted him to write my license plate number on a piece of paper. I stopped in the doorway to answer him and he told me to close the door. Now, it might be childish but I do like when people use their manners. Close the door, please. I continued to walk out at that point because he was horrible and I'll admit, after two months of going back and forth and back and forth with the insurance company and the rental car company (who I adored btw- I highly recommend Enterprise on S. Queen St) and the "service partner" (aka Toyota of York), I was frustrated and exhausted and needed to walk away to calm myself down. He followed me out and asked if I wanted his help or not (by writing my license plate number on a piece of paper NOT trying to help me find my missing license plate)... I called my insurance company trying to find out what I could do at that point. I went back in and he once again told me I had an attitude from the time I walked in and then proceeded to tell me if I was in customer service I must be terrible at my job because I had a bad attitude. He blamed me, toyota of york, the salvage yard. Everyone but them- he refused to take any responsibility for anything- not the delay in getting my car back (after all, he had to get the parts), not the missing license plate (he told me in 30 years he's never lost a plate), none of it was his fault. At this point he said "just pay your deductible and shoo"... also. I tried to pay my deductible and the computer Christa was at wasn't set up to accept tap... Now, once he told me to "Shoo" I told him to F off. My bad for losing my cool but this man is a legend at gaslighting and had pushed all of my buttons. Apparently "Mr. I believe in Truth, Justice and the American way" (per his profile on their website) doesn't approve of ladies using "bad" words and said "nice mouth." At that point, he had me so upset I was shaking and could barely sign my name. Mr. Pritz should stick to searching for big foot and should get out of customer service because he was an absolute horror. Oh and if you are wondering, he said all of this to me after my insurance company paid them $25,000 to fix my van. One small other annoyance from my awful experience there. They call with "updates" about once a week. Updates would be great. But when you call and say "the car is with our service partner" three weeks in a row and can't provide any additional information, that's not really an update. It's 2024. I know where my car is (I have an app for that). If you're calling with updates, please have some information for me.

Took my car here for a brake issue after already losing 2k at a different shop for an air…read moreconditioner issue. M & S thoroughly checked my car out and even checked up on the air conditioning. They found that the new condenser that was put in appeared to be bent. They took time to take pictures and explain in detail what it should look like. I was able to take my car back to the old shop for a proper replacement. They did great explaining my brake issue as well and all the steps I could take. They were very detailed and efficient. Thank you for great service! I will definitely be using this business again!

After returning to the area, and after 50 years in California in law enforcement, I was recommended…read moreto M&S for my vehicle inspection and service. In CA I was a commercial vehicle inspector with the CHP. I know vehicle inspection and preventative maintenance from top to bottom! My wife told me of her past experience with repair shops. 2 State Inspections ago, she was told she needed brakes and tires! I said no, we will take it to M&S. It, to this day, still does not need either! Mac and Dave are very friendly and will not sell you what you do not need! I've been going there for over 6 years! I highly recommend M&S for all of your service needs! You'll be glad you found them as I did! Terry D Spahr Retired from LAPD and CHP! Hershey.

I've been using this garage mainly for State inspection. Didn't need anything else. They are fair…read moreand seem to be honest. The last time I had a brake job done there was an issue with the dust shield scraping. Brought it back in and they remedied the situation. My only complaint is that they took off my out of state front vanity plate to pass inspection. That was not necessary, as I asked a State police man if that was an issue and he said no, because Pa does not have front license plate. So, I just put it back on. They had some staffing issues due to COVID-19, which screwed things up a bit because I had to take off of work twice for an inspection. That ticked me off a bit. The shop owner said he tried calling me, but I had no missed calls, so....? Oh well, they're right around the corner and convenient. Plus, you can go to Gilligan's for beer & food while your car is being worked on.

I have been taking our vehicles to them since the day they opened. We took my car in for an…read moreinspection and came back with lots of things wrong. $1600 worth of things wrong. So it didn't pass, but something didn't sit right w my husband as he was over hearing conversations from the employees bout charging people for things Bc they are stuck with parts and needed to pay bills. Now we took it to another garage and it passed with flying colors & none of the things we were told was wrong. Thank goodness my husband trusted his gut and got a second opinion. I'm deeply saddened that this happened to us and that we had this type of experience. Now we have mixed opinions about if we will return or not. But just beware.

The first time I went here, my car was shaking violently. I'm not a wealthy person, and I was…read morereally fed up with people taking advantage of me when it came to cars. I was very pleasantly surprised. They took care of the problem in less than an hour, the price was extremely reasonable, and they explained the situation to me. It's true that there is a bit of a communication barrier, but I'll take it any day over ANY of the repair shops in the area. I've been back since, and the amount of work they do for what they do is amazing. They're quick, affordable, and efficient. I recommend them to friends and family all the time.

Called because something was clunking in my car's wheel well, they said to bring it over, they…read morewould look at it immediately. Just as I pulled in, a big stone shot out. They put my car up on the lift anyways to make sure nothing was damaged and that I could safely drive.

This has to be the best place to get your car work done in PA…read more They are a solid shop and stay within the estimate when working on your car. They called me and said that it would be a little over a grand in work. I thought it would end up being more after the work, but it ended up being exactly on the dollar. They know exactly what they are doing and take the best car of your car. I have an older truck and parts are hard to find, and they got them all at the best prices I've seen!! Pilgrims is my new shop for everything!!

Great service and excellent results. Had them Install a new…read morecustom exhaust and it sounded awesome