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    Suburban Propane

    2.9 (8 reviews)
    Open 8:00 am - 5:00 pm

    Services - Suburban Propane

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    1 year ago

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    1 year ago

    Had a problem with my billing and I brought it to their attention. They fixed it immediately. Good delivery service.

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    4 years ago

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    8 years ago

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    Ask the Community - Suburban Propane

    V-1 Propane - Quote notes and "resolution"

    V-1 Propane

    (7 reviews)

    Don't let the smooth, taste, fool, ya!! As a new AmeriGas…read morecustomer on October 13, 2022, I was quoted $1.96/gallon, plus a $140 safety inspection fee plus a delivery fee of $25. There was no discussion with the sales rep regarding any other fees associated with the sale with the exception of sales tax on the $1.96. The safety inspection occurred two days later on October 15 but we were told we would be billed the $140 fee after the gas was delivered. Three weeks later on November 3, 2022 we FINALLY received our shipment of propane. Again we could not pay the driver, we had to wait for the bill which would charge to our credit card. To my complete surprise, I was charged $111 more than quoted. When I called to inquire, I was transferred around from one Dept to another until finally someone told me that I didn't have any kind of price lock and it took three weeks to deliver the fuel so the price went up. Nay, nay said I. The price I was quoted is the price I expect the company to charge, and as to the other fees that were added afterwards, I did not agree to those, so I will not pay them. I told them they had two options; either reduce the price to the agreed-upon amount or come and pump the gas out of my tank so I can buy it from an honest vendor. After 15 or 20 minutes of holding, the customer service agent finally came back and told me they would reduce the price by $290 which was more than I had asked them to do. I was told the new invoice would be emailed to me within 24 hours showing the reduced amount. Did I receive that invoice? No! Did they charge the original inflated amount to my credit card? Of course they did! Now I have to dispute the charge. Good thing I kept notes with names and extension numbers. Don't let these people trick you into thinking their gas is a better price because they will try to bill you for more money or should I say BILK you for more money. BUYER BEWARE.

    The Guys that run the place are great and very knowledgeable. I was thinking of giving it four…read morestars because paying is a pain. With having to use your own phone to do a ton of things just to pay them. It's not the guy's fault and they also hate the system. They can be super busy so be patient.

    Valley Wide Cooperative - Jerome

    Valley Wide Cooperative - Jerome

    (2 reviews)

    Tuesday Me: I'd like some diesel delivered please…read more Them: we only deliver to your area on Wednesday Me: ok, I'll be waiting to give them access Wednesday Me: (waiting all day, calls them at the end of day). Hi, I didn't see your driver. Them: we will call and see where he is. (Never calls back) Thursday Me: your driver never showed again Them: you must have talked to the wrong person. Me: (explains what's going on) Them: he will be there today (never shows, never calls, I've wasted another day) Friday Me: I still haven't seen the driver (2 1/2 days waiting...) Them: we will call him. Driver soon calls me, then angrily hangs up when I'm not standing there to let him fuel the tank. I give him access while he slams his doors and tries to stare me down. Quickly fills tank and leaves without giving me a ticket or saying a word. Monday: Holiday Tuesday Me: Hi, I need a receipt for the the fuel. Them: we have to call him, nothing was turned in. Wednesday Me: I still need a receipt Them: we will call back. (But doesn't) Thursday Me: when can I expect a receipt? Them: oh it's 525.00 for 100 gallons... I have to hang up at this point. I had a 100 gallon tank that was already half full. This business is unprofessional and untrustworthy. If you're the owner reading this I hope you realize what a bunch of thieves you have working there. Feel free to cancel my account, you'll never get my business again.

    If you are looking for a clean and well-kept rest stop on your road trip : look no further!…read more Outside attendants were changing out trash and filling up the window wash solution. The inside has a gas station convenience store, and a country shop [like a ranch supply, cowboy/cowgirl style]. The bathrooms were very clean. The cashier was very friendly and engaging. If we're ever passing through again this will be the gas station I choose to fuel up.

    Suburban Propane - propane - Updated May 2026

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