The people working in this office are the least humane individuals that I have come across in my entire life. They called my home and threatened to cut services each and every week during the COVID 19 shutdown. I tried to explain I was sick and that I couldn't work because of the virus and shutdown. It was also the only time I had been late with this bill.
The credit manager Kathy proceeded to tell me she would cut off the gas as soon as the governor's protections were over. She then told staff to contact me with more threats - stating helping my family will only make it worst in coming months. She took this posture even though my bill never exceeded $350, as I made payments as soon as I received money. I requested payment plans, they chose not to work with me.
The pandemic continues to impact the entire world. I truly get there will be individuals who have taken advantage of the help received. I am not one of them. I am a tax paying citizen, who has taken pride in the work I do. I value hard work and taking responsibility for my own. During a pandemic, everyone should work together. This company, office and credit manager Kathy are not good individuals serving their customers and the community. If you can avoid using this company, it would be wise. read more