Absolutely the *WORST* customer service of any utility company I have ever dealt with. We decided to leave then in Oct of 2014 because their prices were too high. We had a #200 tank for the stove and a 500lb tank for our pool heater. We switched to another company because of pricing and poor customer service, and we did not choose wrong because Suburban again proved just how incompetent they are. After switching the 500 gal tank out in late November, we had to call them at least 4 different times to get them to pick it and and EVERYTIME we talked to them, we told them NOT to take the #200 because it was still full and we wanted to use the tank till it was close to empty. 6 months later (Yesturday) they finally came to pick up the giant white tank which had been sitting in the front yard and THEY TOOK THE OTHER TANK ALSO! Even after we told them EVERY SINGLE TIME NOT TO! This company clearly has serious organizational issues in their front office and does not communicate properly with their field staff. I almost never give reviews because I am usually too busy to bother, but Suburban, you pissed me off so much not only are you getting this negative review, your getting it on Facebook and Yelp and any other place I can find to review you. DO NOT EVER USE THEM UNDER ANY CIRCUMSTANCE! And just to dig it in a little more, the company we switched to was Dupuis because of better prices and far better customer service.
Oh and THANK YOU for leaving us without a usable stove for Memorial Day weekend!
IDIOTS! read more