Ohh goodness, what I can say truly to express my deep appreciation for the team at Suburban propane San Jose accept they are absolutely amazing!!! Seriously they went above and beyond after this last storm to get us heat and lights as we had lost it all after 7 days of no power, roads closed etc.. It was a terrifying to be honest emotional yet deeply grateful time and the team at Suburban San Jose truly pulled thru when I thought I may loose it.. We have a special needs son and many fur babies plus 4 more boys and this experience truly brought us to our knees, yet when we were at our last straw Corin(I pray I spelled her name correctly, apologies if not:)and her team where there!!! They all are so kind, respectful, understanding and there when you need them the most!! Thank you all so very much, you were and are our angels,we appreciate you deeply!!! Biggest Blessings to you all!! read more

I've been here a few times and it is usually a good place. I went this afternoon at 2:09PM to fill up my 30lb propane tank for the RV and was told they were closed. The attendant was still there and refused to fill up my tank because they are closed. I told them their website says they are open until 5pm. He shows me the special hours posted on a piece of paper due to covid-19. If you are going to change the hours, I suggest you UPDATE your website as well as yelp profile. I will take my business somewhere else and did. For anyone wanting to use them, here here there official hours (that are not posted anywhere online) read more

Suburban Propane - Propane Near Me - San Jose, California

Been a while but figured it's time to write a review. I actually had no idea that they even had a yelp page. I googled this place looking for propane. Call them to see if they had something in stock. They took some time getting back to me. They finally found it, told me that had it in stock and to come by and get it. The gentleman on the phone told me he would set it aside for me. A little annoying that when I got there, no one knew what I was talking about or what was put on hold for me. I basically had to do the same thing all over again and let them know what I was looking for. I refilled some other canisters, someone had to guide me to go outside with them. In the end I felt that I over paid and the cost of the propane far exceeded what I wanted to pay. There were no clarifications on pricing. read more

it is Saturday and we are on auto fill for our propane tank! Suburban Propane missed to fill us and we ran out with a cold house and no hot water! we have tried for hours to get help and the national number (in NYC) could not help us on a Saturday - absolutely NOT acceptable to not provide a local emergency number. DO NOT SIGN UP WITH SUBURBAN read more

Needed to find a recertification facility for a 30# propane tank. Got ZERO response from them, even though they list the service. read more

Provides the best deals for propane in the San Jose area so much better then the tank exchange at the big box stores 8+ dollars of saves. Down side they only fill tanks on Thursdays. read more

Been here 3 times to fill up my RV. Called ahead to confirm the filling times. Arrived during the hours stated by the service rep even avoided the 12-1pm time which they said is when they are closed for lunch. Each time no one was available to assist. No one cares, the staff a rude and unprofessional. During my 3 visits I have seen at least 15 food trucks pull up wait and drive away. Word of advice. If you have a business make sure you are operating and able to service customers during your posted business hours. read more

We suffered for 13 years (YEARS) of terrible service from a local propane supplier (which I won't name here). My neighbor recommended Suburban Propane. I called SP in desperation, spoke to Natalie (who patiently listened to my plight), and was immediately put on their schedule to receive a new tank (old tank was empty, even after NUMEROUS calls and begging for a fill from original/old supplier). Alex G, a Suburban Propane technician, arrived on a sunny weekday morning to check/hook up SP's new tank, and conducted a test. Test revealed that we had a significant leak somewhere on our line. He recommended I call a plumber, as the repair we needed was out of Alex's expertise. Before leaving my property and knowing any plumbing repairs could take time, he made sure of two things: that we were comfortable (had access to hot water for showers/laundry and gas for our stove) and safe (he made sure there was no leak in our house). He did this by setting up a temporary solution. Wow. I was impressed. Alex didn't know he would be spending HOURS (unscheduled/unexpected) at our home that day. So glad he showed up. Thank you, Suburban Propane, for showing us what QUALITY customer service is all about. read more

I've been a customer of Suburban for over 20 years. While most of my neighbors switched to a different propane delivery company a few years ago with MUCH lower price (about half of what Suburban was charging), I chose to stay with them because other than their higher per gallon price, I had no real issues. I spoke to them about their much higher price then and I was given a one time price adjustment for a single delivery. I called a couple of time after that and they refused to make any adjustments but told me after a few calls that they have a pre-purchase program for a discounted price. Apparently this program was always available but they never bothered to mention it during the 20 years I was with them. About a year ago I smelled strong gas odor from the tank (which I am leasing from them $47 for 20+ years). They sent a technician who said a seal to both gaskets were broken. Promptly shut the gas off (in the middle of winter), came back a couple of days later and gave me a bill for $558. The other propane company said their price would have been about $350. A few days ago a contractor who's been working on my house told me there was a strong gas odor. I went out with him and there was indeed very strong odor. Called Suburban and a local delivery guy came out the same day while I was out. He told the office he did not smell anything. I called them back because there was unmistakable odor. Jim, the manager, came out and said he could not find anything wrong. He then presented me with a bill for $170. I was never charged when they came out other times to check for odor and he never said there would be a charge this time. Spoke to my neighbors who were with Suburban for 20-30 years said they were never charged before. I know that PG& E and other utility company would not charge to come out to check for odor or leak. PG&E has annual inspection for free. Not only is Suburban's propane price much higher, they also charge unreasonable service fees. The only reason I'm giving them an extra star is because I never ran out of propane and the office staff is friendly. I will be fighting these charges and if they don't correct this, I will be switching to a company that is much less into price gouging. read more

They are CLOSED. Second time I wasted my time thinking a propane company would be selling propane.

no star should be given to this money robbing company. They charged 6.480per gallon for my recent refilling. Called another propane company, their price is 2.30 per gallon. What a rip off! Stay away from Suburban propane. read more

Can't always rely on them to deliver what they say they will. Need to stay on them. Delivery workers are hard working but whomever is at the scheduling desk needs help. Be sure to get a per gallon quote when you order it as it may change when delivered. read more

Well I guess they read my review! New bill was ridiculously padded with charges. Gonna have them remove their tank asap so I can get on to a decent vendor. Criminally short-sighted management. read more

As a previous poster commented this is not a consumer friendly place to do business. The price is also very high at twice the normal average. What is it with business ethics in California? read more

Suburban Propane - Propane Near Me - San Jose, California

STAY AWAY FROM THIS COMPANY! They lied about the prices. Never show up and tell you they are going to be there. My mom lives up in Livermore hill and relies on this service for hot water, and heat especially during the winter. They mark up the pricing, never return phones calls, horrible customer service. read more

I had a recent propane delivery and they charged me $6.19 a gallon! I have another tank and that company charged me $2.88. I called Suburban, (of course nobody returned my 3 attempts to talk with the manager). Finally got ahold of them and they gave me this bs story about that is the current price and their margins are low. OMG, what BS!! Terrible service and a rip off. read more

This firm will gouge you if you let them. i was charged 4.50/gallon to fill a 500 gallon tank. I switched to 1 of their competitors who charged 1.56 /gallon on 2 year contract. Thats 288% over the competition Buyer beware read more

I am appalled that this company is still in business, extorting money from every unsuspecting customer. I've used them for the past 17 years not knowing that there are other companies out there charging 2/3 LESS than the rip-off amount Suburban Propane charges. I have (2) 100-gallon tanks and have been paying around $5.00 per gallon. I can't believe how much money I spend on propane. I recently found the SPUG website which shows a breakdown of companies and cost per gallon. Suburban Propane was $5.13 while others were under $2.00 a gallon. It just baffles me how they can stay in business. I am kicking myself hard for not doing my research long ago so I could get rid of these extortionists! read more

Their prices are outrageous. They used to provide propane service to my house. I have a 500 gallon tank: typically purchasing several hundred gallons at a time. There's some thing very wrong when I can buy propane from the local gas station a gallon at a time cheaper than I can buy bulk from Suburban. When chatting with the people on the phone, they tried defending their prices by saying that its a seasonal difference. Nice try: Suburban charged me $5+/gallon when Dassels (at the same time) was selling delivered propane for $1.91/gallon (not an introductory rate). The local gas station was selling it at $4.10/gallon. Indefensible. read more

Scheduled a delivery. Called the day of to confirm and said not in system. Said they could do it next day. Called the next day and truck in area was empty. Got delivery the following day. Price per gallon: $6.58!! Only reason we use them is when we needed a tank, they could deliver in 2 days. Other companies said 2 weeks. Know the reason why now. read more

Do not use this company under any circumstances. Their pricing is predatory and about 4 times the least expensive service

This place has the best propane of all I didn't realize this until after I filled up and saw how much they value that propane I didn't check I just figured propane propane but I was charge 550 a gallon and my normal place is 329 don't deviate from your pattern or you'll get screwed like I did at suburban propane read more

The place acts like they'll take care of business like making an account. Over the phone it was hell trying to set an account up finally got the paper work to sign up after calling 6 times cause they said they had took my information and filed it, but didn't. So each time i called i had to repeat, repeat, repeat. Then i faxed my paper over with it signed to make the account, but said excuses for me to call back again cause they couldnt fine them. Overall i couldn't make an account. Should be 0/5. But hey gold star for trying, right? read more

I was being charged $4.39/gallon. I called as if I was a shopper and asked. $1.99/gal promo 1st fill, then $2.69/gal. I then said, wait, I'm a customer for 10 years and you are charging me $4.39/gal. The manager said that he can give me a price of $3.19 and that was the best he could do. Talk about a company who insults people's intelligence! Kamps propane was selling it at $2.22/gal at that time. So, never go to suburban, ever! Now they sent me a promo for $50 off, but have to switch. Do they think the public is that stupid? If there are people who switch for $50, but end up paying $250/fill more, guess people need to stop with common core math and really understand math. p.s., the caged/fence photo is like their customers service nationally or locally....as they steal your money. Be smart, do NOT go to suburban! read more

My recent bill came and was almost double what I pay at my condo in Lake Tahoe. I called Suburban Propane to ask why my bill was so high, and got the run around and told that a manager would call me back in a week with a price reduction. I then called around to find AmeriGas was selling at half the price by just signing up for SPUG (Skyline Propane User Group). I also found out from AmeriGas that Suburban Propane could have been discounting my bill for the last 14 years if they had told me about SPUG. After making 4 phone calls to Suburban Propane, with each time I call the person answering the phone says there is no record of me ever calling them, I give up. I will be cancelling my service with them and moving to AmeriGas. At least AmeriGas was willing to tell me about the SPUG service that will lower my bill by over 1/3 for my future needs. read more

Drove my rv up to the pumps today and had to go look for somebody to pump the propane. Found a guy in the office who asked me if I needed propane I said yes. I then made the mistake and asked if they had a restroom. He rudely told me there were no public restrooms and seemed like he was going to lose it. I said nothing and walked out to the pumps. He came out and had me pull my rv up to a more forward position. Now I have been buying propane there for 15 years and I was never asked to pull so far forward. He was just screwing with me. I was charged $5.10 a gallon before sales tax. I will never go back. The jerk can stew in his own anger. read more

Just a quick update... We switched to Ferrellgas and paid $1.70 per gallon, while Suburban was trying to charge us more than three times as much. Ferrellgas has been very professional and a pleasure to work with on the switch over. Suburban just came and took their tank away, making this one of the best days ever! Save yourself a ton of headaches and frustration (and money) by staying as far away from Suburban propane as possible. read more

Have to agree with all the other negative reviews here. They are price gougers and have zero interest in being competitive. Their prices are near 3X of Ferrellgas. Glad to be rid of them. read more

Read the service contract carefully. The copy I received specified an initial rate of $1.39 per gallon of propane with a three year contract. Suburban Propane will then raise the per gallon rate to whatever price they want over the term of the contract. This contract places the customer at the mercy of Suburban Propane unless the customer owns their own propane tanks since the propane supplier commonly supplies these also. Unfortunately, residential propane supply services are not regulated in California and after dealing with suppliers for some time, it is very easy to conclude this business is a racket. Suppliers will not sell tanks or gas plumbing equipment directly to consumers, though with some effort these items can be purchased privately. Propane suppliers charge for tank installation, removal, maintenance and usage, and will not service the tanks of another supplier. The best bet for a consumer is to install their own propane storage and plumbing, and pick and choose the propane supplier based on price and service of benefit to the consumer. Also, be aware that propane supply companies will try to claim privately owned tanks and plumbing as their property as Amerigas did with me. As far as Suburban Propane is concerned, I discarded their contract and will use their service only on my terms, i.e. disclosure of standard rate per gallon of propane prior to each fillup, and no fixed term contract. read more

I do not know why the other 'English' reviews for the Monterey Hwy location have Lake Tahoe and other comments, but I would like to settle the score as a consumer. This location (on Monterey Hwy in San Jose, CA) has been a god-send to me in the last 3 years. I have had 2 propane canisters that had hydro or valve issues and needed inspection/ repair. Suburban Propane on on Moterey Hwy in San Jose was prompt, economic and delivered the goods on-time every time. No, they are not the most friendly in the area, but their propane and repair prices are great. Their service is second to none and the guys out at the filling station are nice enough. Try and find a propane station that does not have a minimum... Good Luck. Do not confuse corporate policy reviews with site specific reviews. Obviously, yelp.com dropped the ball, or the reviewers did not bother to find the correct links. read more

I have declined authorization to have my tanks filled on a scheduled basis with Suburban Propane. Requesting tanks getting filled when I need it. They delivered their gas without my authorization and invoiced me for over $800.00 due now and charging me interest .., Not fair business practices !!!! read more

I used to be a costumer many years ago however, their prices started creeping up of which it was no longer logical to stay with them. I switched to Dassells', (they had some of their own issues) for a short period of time and went back to Suburban. This was such a big mistake. Their prices are now double $4.87 per gallon what any other propane Company is offering. I thought if I waited for spring the price would go down but no its gone up to $5.09!!! I live in an in an unincorporated area and found out if I was a SC county resident I would only be paying 3.24$ per gallon! I am currently switching to Ameri gas they also can't believe what Suburban is charging. read more

These guys don't even deserve a star. They are rip off artists. I have been a customer for 20 years and only just realized on my latest bill that I was being charged twice the spot price for propane. On top of this I was paying tax where some of the competitors only charge tax on the tank rental not the propane. I never had a problem with customer service. These guys always were polite helpful and treated me right. Management who sets policy are just a bunch of crooks. Who would pay twice the price for a gallon of gas in their car? read more

Zero stars for this place. Over priced gas and nobody ever answers the phone. I called for three days before I finally went to corporate for help. They told me to call the same number I have been calling for the past three days. Blow me. That's not how you take my money. I'll go without before I support a place like this. read more