We have had UP Propane in Gwinn fulfill our needs for a number of years at our cabin north of…read moreRepublic. Two years ago they replaced our 330 gallon tank with a 120 gallon tank. The replacement seemed to have a defective gauge which resulted in a severe overfill of the tank. When it started venting and the release valve frosting, they responded immediately that day and replaced the tank with a new one properly filled. Reaction time was great and problem solved. Kudos to Michelle and Nick taking care of it. You can count on them as a reliable supplier.

When we set out to convert our heating system to propane, our installers recommended contacting…read moreU.P. Propane to coordinate their services as well. I made the call and Kelly took care of every detail afterward. She helped to set up the installation (complete with a long trench in the backyard), the tank fill and the 2nd visit to help install the generator. Everyone I've spoken to in the office is professional, knowledgeable and very friendly. My questions - stupid and otherwise - have all been answered clearly. Service is very quick, especially considering the demand up here. We're very pleased with U.P. Propane and look forward to being their customers for years to come.

Easy in and out with an RV. Place is clean and nicely landscaped. There are bags of apples and…read morepotatoes stacked outside. Has all your needs with ice, propane, 6 pumps and small grocery inside.

I'm very impressed with these stations. When we're on the road we look for them to stop. We…read morestopped at this one and found it had very clean restrooms and competitively priced fuel. We'll continue to look for them as we travel.

The office lady is the rudest business person we've ever been in contact with. We moved here a year…read moreago and used this company because the people we bought the house from had their tank here. I called and asked to have the smaller tank that was here replaced with a 500 gallon tank and to fill it up. They showed up a few days later with no tank and put 100 gallons of fuel in the old tank. I called to inquire about it and she told me 100 gallons would do us fine for now. The next time we ran low I called to order more fuel and requested the 500 gallon tank again and to have it filled. She said they would be there on a certain day, but they never showed up. I waited several days and called again. She said they'd already done deliveries in my area and I'd have to wait until the following week. They finally showed up with our larger tank...but only put 100 gallons in it! I hated calling to order fuel because the gal was so rude each time. I called to tell them we needed fuel delivered in October 2017. When she told me the date they would be there I told her that was fine, but that we wouldn't be home as we would be on vacation. She snapped at me, and I quote: "What! You're not going to be there? Well, how do you expect to pay for this?" I was so shocked. We always pay in full the week it's delivered through our banks bill pay. She grudgingly said they would deliver it. I told my husband that I hate how I feel every time I have to order propane. So he called and put us on keep-fill so I wouldn't have to deal with her. I thought that would fix things, but boy was I wrong. We recently had a huge cold snap, below zero for days. My neighbor's propane company accidentally put two hundred gallons of fuel intended for her in my tank. When we realized the mistake I called the other company to let them know what happened. They were so nice and very apologetic. They offered to either let us pay for it at cost or they would be happy to come pump it out. I also called Harvey Propane and let them know what happened and she went ballistic. I couldn't believe how mean and vindictive she was towards the other company. She felt they did it on purpose to steal her customers. I explained that it was an honest mistake and that the other company would do whatever they could to make it right. We explained that they said they'd come pump it out. She freaked, telling us that's illegal and they can't do it! So we told her that we'd just pay for it and move on from here. She refused saying they couldn't have the other company's propane in her company's tank. They said if we pay for the fuel from the other company that they will come remove our tank. The calls went on for days trying to get things settled peacefully, but she wouldn't allow it. She called the other company and demanded they pump out our tank and was rude enough to hang up on the other company twice when they tried to deal with her. She tried to get the driver fired right after Christmas! I told her that her fit was going to make an innocent guy lose his job in the dead of winter. She told me she didn't care and that I shouldn't listen to their sob stories! I ended up calling my husband at work in tears asking him to deal with it. He called her and she hung up on him before he could even get a full sentence out. We ended up calling the other company and having them bring out a tank, pump the fuel out of Harvey's tank and put it in theirs. We've now switched companies and the stress is gone! They deliver, they bill us, they are friendly and they bring the amount of propane we ask for. For the first time our tank is full!

From the owner: *24 Hour On-Site Service *Residential *Commercial *Industrial *Agricultural *Marineread more

Terrible customer service. Always rude on the phone every time If had to call them. They don't…read moremaintain their tanks that sit in your yard. Mine is rusting, with mold growing all over it. now they want to charge me 125.00 to have this tank sit in my yard. I'm canceling my service and going with Naser. You should too!

After years of extremely poor customer service and inflated prices, we recently decided to cancel…read moreour propane services with UP propane. Little did we know, after cancelling with them, their service declined even more. After the new tank was installed, despite having an employee in the area, out of spite they refused to come pick up their own valve. I highly recommend you cancel or not get a tank with UP propane. Their prices are the highest in the area and their service is a solid F.

After switching to ferrellgas last year, I have been nothing but pleased with their service. They…read moredeliver when they say they're going to and their online billing is quick and easy. The employees are super great and always helpful whenever I call with questions.

NOT RECOMMENDED! I have a signed contract for a new tank and gas that was signed over a month in…read moreadvance and paid in full and its been a week past the delivery date and I still don't have a tank or gas while its in single digit numbers at night. Instead I have frozen pipes and only my anger and frustration to keep my warm at night. Nor have i received any calls back from them after leaving several messages or even a call to tell me they missed the apt and would like to set it up the following day. DO NOT USE THEM.. you'd be better off buying propane from a gas station or menards. Chris Sutter Big Bay MI