I like the Menards in crystal lake over the others. The people are always very helpful and o think…read morethey have fair prices and it was a donut today when they had a 15% off sale! I arrived 20 minutes before the close and was having a hard time finding where some hardware was. The associate asked me if I needed help and helped me find 4 things I needed within 2 minutes. She was awesome in the hardware department. So nice as I was stressing we were not going to get everything needed before the store close. I always have had good experiences here. They have great selection of lumber and milk work as well as a side note. Needless to say... I highly Recommend this menards! Great service from knowledgeable team members. Thanks Menards team for the help.

I always shop here. Today I needed a small fold out step stool. My husbands needs to get into my…read moreJeep today for a hip replacement surgery scheduled. I asked where can I find a stool. I was told in the very back of the store. I asked the lady working that department since I could not find it. She was far enough away that she could have walked over and shown me the first time. I go back and still don't see it. Again back to the unfriendly lady who is exasperated that I am just too stupid to find it in my own. She walks back as slow as she can and shows me nothing that I have described to her. The closest she has is a big plastic stool that is more of a side table in size. I have just wasted 20 minutes in this store. -3 and running to get out if the store to get to Home Depo then get my husband and then go to the hospital. I am posting because as a customer for years I still expectetd to be treated with some courtasey. "Your Department?" Do better. Yes, Home Depot had what I needed. I was also greated with a smile. On a stressful day Menard's is a big NO.

I typically use the location nearer my home, but Crystal Lake has rental I was looking for. Larger…read moreselection than most other U-Haul locations. 4 vs 5 due to U-Hauls website and app that are not easy to use and poor phone customer service at corporate.

Excellent customer service. Can clean, warm and waiting for me. They adjusted easily to give me…read moremore time and return was easy peasy.

We took our Ford F 150 to connect a trailer wiring harness, basic service. They simply couldn't…read morefigure it out. We had the truck there twice and ended up taking it to another shop. When Route 14 Rental's workmanship was looked at the other shop, the employees were surprised. What a waste of time and money!!!!!

From the owner: Trailer Sales and Service…read more Services: Trailer Rental Trailer Repair and Accessories Lawn Mower Repair and Parts Propane Refill and Exchange Car, Truck, and Trailer Storage Location Facts: Close To Route 14 and 31 Quarter of a Mile Away from 31 Near the Railroad

The company has not responded yet to my request for service made three weeks ago. I'm guessing…read morethat when Culligan took over Quality Water - something must have gone haywire,

We have to call multiple times per day for at least a week in order to get a fill. This means we…read morehave a super stressful week at least once a month. On top of that we get a different story about when they're coming every time we call. Hoping we make it through the weekend right now at -7. Thanks a lot Hicks...

Very efficient process when getting a CO2 tank refill. Additionally, they helped me with some…read more questions and guidance on proper fittings for improving my home set up. Very happy with this service and will continue to provide them my business!

Easy access, quick service, friendly employees and you're always welcomed. Highly recommend them…read morefor charging up CO2 tanks

Very helpful team here at the store in Lake In the Hills #5240. Lorraine was helpful with my…read moreexchange! It did not disappoint. Thank you!

Horrible. You order and have a delivery date. Nothing gets delivered. You call and no one knows…read morewhere your item is or when it can be assembled and delivered even if you paid for those services. They don't listen to you and really make you feel like you're imposing on them. They will also blame the manufacturer instead of accepting responsibility for their own mistakes. Go elsewhere.

The "new" manager at this location is anything but service-minded. I stopped to to gas up as I had…read moredone for years and was virtually reprimanded for wanting to pay for gas and other items after filling up (as I had done for years at this location). This station is in peaceful Crystal Lake. The manager was downright irate with me and literally, just kept reminding me that she was the MANAGER, rather than hearing me out. It was totally uncalled for and unprofessional. Given the attitude of management here, as well as the policy of pre-pay at Circle K. I'm out. I will get my gas at the Mobil down the street, where they are truly friendly, service-minded and do not reprimand their customers for paying AFTER filling up and gathering things like food, beverages, washer fluid, car washes, propane, etc. Sorry Circle K, this was the straw that broke the camel's back. Good luck with your new management.

We've rented trucks from these folks several times in the past few years. This weekend, we needed…read moreto empty our storage unit to save some money. We got a nice sized 10 ft truck to clear out our 10x25 storage unit and it was the perfect size. The cab had air, so it was a great option to speed up our moving process. The rental was only $20/day for local usage, with $1.25/mile charge for mileage. The people helping us out were kind and patient. Though sometimes talking slightly fast and it took a bit to comprehend. :) no worries though, all our questions were answered. Taking 2 trips in a truck when it would've been 20+ trips by car is well worth the money. We'll be back.

Never had a problem using them. Good customer service too. Fair prices. Easy transaction. Vans in…read moregood condition.