Westair recently acquired (April) Western Propane Services on 12600 Western Ave in Garden Grove CA…read more New ownership / management have run this place into the ground in no time flat. I recently purchased 2.6 gallons of propane and was charged a $4.95 Hazardous Materials Charge. When asked the cashier responded, "this company charges a flat rate standard charge for propane refills". I have been a customer of Western Propane Services for many years. They never charged a Hazardous Materials charge for propane refills. To be clear, I didn't dispose of anything. I brought in my 20 gallon tank for a refill. I highly recommend going elsewhere as this makes the price of propane much higher than it should be. I paid $16.69 for 2.6 gallons of propane. Approximately $6.42 per gallon with their BS fee added. They are also closed on the weekends now. Go elsewhere. U-haul at 7422 Garden Grove Blvd is 1 minute away. They do not charge a Hazardous Materials fee and are competitively priced.

This place has gone downhill ever since the previous owner, Dan, aka gassydan, sold his biz to…read moreWestAir in March 2025. Prices have gone up. They now charge a $5 hazmat fee for just a regular propane tank refill which normally would cost only $11 with tax for a 3 gal refill. Now, it's a 50% price increase with the stupid fee each time just to get a small refill. Also, they're now closed on Saturdays. Time to look for a new place.

Very fast, friendly and pricing was good. I've recommended this place to my family and friends.read more

If you are nearby (my rig no longer is), this is a very convenient drive up/thru place to get an…read morein-vehicle propane fill. If you have a larger rig, it will easily fit, with a nice long pull-thru. Too bad it's no longer very close to where I store my little RV.

Friendly service and easy drop off! All the other locations…read moremade it almost impossible to return the equipment. Easy and efficient here

I'm going to give this U-Haul 5 stars ! I didn't get his name but today I had a great experience…read morewith one the employees he was so kind and helpful !!! I was surprised because you don't find many employees like him I wish I would of been able to get his name but I had an interview that I had to make it to and he made sure that I'd be out in time to make it ! And the inside was kept very clean !! 5 stars forsure If I could give more stars trust me I would !!

Since I been coming here September of 2020. John, daimon and Cruz in the front desk have been…read moreexceptional with customer service and just in general as human beings . They are always very welcoming from the moment I arrive. I always get the help I need and it's always done with with professionalism. Show room is always very neat and organized and well stocked. If I'm ever in need to use the bathroom facilities I can say is always very neat and clean. I will proceed to being a loyal customer to such a great company. Keep it up guys and thank you. Regards Abe

great customer service always doing an extra and trying to help for the best of us thank u…read moreJonathan and Damion

Had a Shell Card since 1983-got a new one from Imprint (for Shell) and unable to activate, no rep…read moreto speak to and the stupid AI rep cannot find my account. So destroyed the new card and if i can find out who to speak to I will close my account. NO LONGER A SHELL CARD USER AFTER 43 YEARS!

They don't even deserve 1 star. The aggravation I have gone through since Citibank sent the…read moretransition packet to Imprint has been a nightmare! Citibank sent me a bill May 2nd. I immediately paid it in full to Citibank. Then Imprint bought the shell oil account somewhere around the 14th-18th of May. They started sending me emails saying i owed them for May 26th. This is the one I scheduled with Citibank. I called Citibank and they said that the payment, which they confirmed, along with other stuff was in the process of being transitioned to Imprint and that they would get the payment, but it could take up to 4 weeks. I told them that would make me late and I don't want to pay a late fee. They told me that they should not charge me a late fee or interest on it. Yet I continued to receive bills. I called Imprint numerous times only to be on hold for over an hour each time till the phone would disconnect. I used up my minutes calling these people. Finally i was able to leave my number for a call back. Gerald called me from Imprint and I explained it all to him. He seemed at a loss but finally asked if I had a confirmation email from Citibank showing it had been paid. Yes i did! He asked me to send it to their general email and they could trace the payment that way. I did as instructed and ignored the everyday onslaught of emails from imprint. My next email that caught my attention was after the due date where they nicely said they have waived my late fee this time and I still owed the money. At that point I called Citibank again as nothing had shown up in my bank account showing it had been paid. I explained to the woman I spoke with, Revi, all that had happened. She apologized and said that she was sure imprint had all the stuff as they couldn't even pull up shell oil accounts anymore. I was wanting to stop payment on the one to Citibank and I would just rewrite the one to imprint but this was no longer a possibility. I once again tried getting in touch with Imprint. Over 1 hour holds and disconnects. I tried their website on multiple occasions and couldn't get in. Once it took me to a different page and wanted to make a copy of my driver's license to proceed. I have never had any company do that. I can not access the website at all. Called imprint again. Had to do the call me back routine and another man called me back and he told me just to go ahead and make a new payment on the account. He said I could let my bank know to stop payment on the other one that I made at citibank. So, they have my payment in the transition package, but yet I have to pay $40 to do a stop payment? I'm live on social security. Money is tight and I balance my budget to fit it. But after multiple bombardments of emails saying I owed and now a physical letter showing i owe the amount i originally scheduled to be paid on May 26th, they are now charging interest on it. On June 19th, I wrote them a check for the original amount, minus interest, along with a letter of all that had happened and copies of prepayments. Also stated for that reason I do not feel I owe the interest either and was not going to pay that. I also enclosed my cut up shell card. This was the 19th and now on the 26th, they are saying they have not gotten it. What is wrong with these people? I have never been so frustrated with a credit card company like this one. I've got plenty of other cards I can use and it is not worth the aggravation to go thru just to use a shell Mastercard.

This is a unique gas station-- they decorate festively throughout the year & even have various…read moresnacks or drinks you can buy. I don't think I've seen a gas station have fresh Thai tea before. They had a lot of help in the daytime; several gas attendants helping customers and keeping station clean & stocked. You can get air here too for free. There's a car wash & you can use your Shell rewards if you have it. Prices are competitive with others in the area, but seriously-- check out their decorations lol it's lit. Big pumpkin for Halloween, and now it's Santa! (Review 97/100) @CatchMeIfYouCanEat

This location is the best and cheapest in OC. Family owned and operated. Hoss is awesome as always.read more

Best prices in the area. Home Depot charges $25 to swap…read moretanks but you can refill 1 and a half tanks of you come here instead.

Get Propane from here. its the cheapest than any other place. It was quick and the worker was niceread more

I own a 3pl warehouse with 4 forklifts. Pacific Coast Propane have been great. Always show up on…read moretime or if not scheduled but I need propane, they will make a separate trip out to come out. - 1981 Distribution Inc

My company can use a lot of propane during a project and the staff at pacific coast propane makes…read moresure we never run out. Ray is very prompt and professional when it comes to time sensitive deliveries.

If I could give 0 stars I would. I originally reserved a truck for a separate location a week in…read moreadvance. Two days before my reservation, UHaul changed the location of my cargo van pickup without my consent. The location my rental was changed to was completely out of the way from my move, so I requested my rental be moved to this Placentia location. When I arrived on Saturday (07/25/26), UHaul's systems were down so they checked us out manually. The representative did not mention anything about procedures or requirements from me as the renter. They simply handed me the keys and sent me on my way. Upon returning the vehicle, I received an unauthorized and unexplained charge on my card for fuel. As mentioned, the representative I worked with explained nothing during pickup so I was unaware I had to refuel the vehicle. I also was never given a contract that I could review until AFTER I returned the vehicle. I contacted the general manager, Gary Urrelo, and received no response. I then contacted UHaul's customer service line who told me that Gary Urrelo would be emailing me. He emailed me the next day stating that it is "standard practice" for the representatives to explain the fuel policy and that I would not be receiving a refund. I responded to Gary requesting that he check the stores cameras to verify that I was not told anything during the rental pickup. After I pointed out this fact, Gary Urrelo has refused to take ownership of his employee's gross negligence and refund me the money I am due. I have spent countless hours attempting to get UHaul to right this wrong and they refuse to provide the most basic level of customer service possible. If you need to rent a van or a truck, please don't waste your time with UHaul. Moving is stressful enough as it is. It's not worth it to deal with a company who couldn't care less about customer satisfaction. I wish I had gone with Home Depot, Budget, or Enterprise for my cargo van rental instead of UHaul.

Couldn't be more upset at the lack of customer service that ended up taking place. The check-in…read moreprocess was clunky. Overheard them really not working with some of the people in the store when they were trying to come up with options for rentals. However, the biggest joke of this all was they were completely slammed. When we got the truck back, they told us just to go ahead and leave the keys. No need to complete the final inspection. Unfortunately through days and days of moving, we left our dolly in the truck and moving straps. The solution in the store came up with was to take our nice dolly and not hold it for us, but rather put it under a tent and allow people to steal it. Along with their moving straps, it was all taken. We have a few other small items like sandbags and things like that in the truck. We had to go dig those out of the trash. Just a complete disregard for people's property and a simple phone call could've alleviated this whole mess. The shear fact that they just let it be taken. It's just unbelievable . We'll take ownership for leaving the dolly, but the lack of anyone giving it to him about somebody else's obvious mistake has just unconscionable. I find a different place to go rent from. This location won't be getting any of my business and reading other one star reviews. It looks like we aren't the only one that fell for their promise of great service and complete lack of follow through. The kick of it was we even turn the dolly back in because we didn't want anyone to think that we were taking it right from the start because it wasn't hooked up properly in the truck. We did this business as solid in the end, their lack of customer support and concern screwed us I don't often write one star review, but this place deserves less than that and one star is as low as I can go.