We had unexpected difficulties with the town after purchasing a house in Long Valley. Jim Arra was…read moreextremely knowledgeable, sincere and helpful. He walked through the whole process with great detail, and after scheduling the work, i can say the same about the installers. Great company, great people. Highly recommend.

Great experience with Portasoft. Jim Arra didn't pressure or try to upsell us. He answered all my…read morequestions with patience and made us feel comfortable in making a decision on our own timeline. The install was a little tricky due to the setup of our old house, but the two guys that did the install (i forget their names, sorry!) were great. Very friendly and cleaned up after themselves. No complaints, and the water quality is night and day difference. Very happy with our decision.

We met with Nick to get a water softener installed after being told that we have hard water and…read moreneed to correct it. He talked us through our choices and all the costs. And honestly I have been putting this off due to the cost I have been told it would be. We were pleasantly surprised with his 3 choices and their costs and the differences in those 3 choices. We chose the top tier because the difference monetarily made no sense not to choose. They were available within 2 days and came and installed it within a few hours and were very quick and clean. No mess no worries. I'm now so excited to wash my hair the first time the conditioner cycles thru to see the difference. And I can't wait to descale all my faucets and pipes tryout the house.

The most unprofessional company I have ever dealt with. Will cancel appointments last minute with…read moreyou. Will demand payment of services before the job is complete due to an oversight on their part. Ignore their positive google reviews. They push customers for good reviews with a couple of bags of free salt. Do not waste your time nor money as I have. For more details, see my review on google.

The owners wife Dotty picked up on the 2nd ring, always a good sign. I explained that my water…read moreheater died and needed someone to come take a look. She took a few notes and said she would call back. Nine minutes later she called and told me that their crew was just finishing up in my town and would swing by. Ten minutes later the owner John came up my walk and I directed him to the crawl space, whereupon he emerged 5 minutes later with the verdict: the 12 year old water heater was DOA and leaking. Since my mechanicals are all squeezed into a crawl-space, he would need to locate a new heater designed to fit in such spaces. He spent about 10 minutes on his phone and told me he could have a supply house in Hanover drive one right up. Additionally, he told me an electrician would be necessary to install an emergency cutoff switch and offered his go-to guy if I didn't have one. I didn't and he made the call. An hour later he came back with his helper and the new tank. Meyer Electric out of Swartswood showed up 10 minutes later and both crews went to work. 3 hours elapsed and I was back in business! I am completely satisfied with the workmanship and with the fast response to hot water dilemma. I love that the operation is a family affair and local. I'm lucky too that John has a good relationship with Bill Meyer Electric, who came on very short notice and did the work for a fair price. You can't ask for more than good, skilled and honest local contractors. I highly recommend them!

Heine has shown to me that they are professional, hardworking, polite and considerate…read more I wouldn't even think about trying another company. For the amount of work that was done here, I found all their pricing to be absolutely nothing but fair. Since buying this house, I've had to replace the; hot water heater, well-water holding tank, well pump & washing machine spigots. I think that's it... for now. But Heine will be my first and only call should the need arise (i have a kitchen/bath remodel coming up... :)

Our heat shut off and Tim came by within hours to come help out. He quickly discovered the problem…read moreand was able to get me the right part next day. Took him no time to install. He was very friendly, knowledgable, kept hid work clean, and happily answered our question. Tim is my plumber.

Scheduled an appointment just for regular boiler maintenance and they booked me for the next week…read more I got a call a couple days later that they had finished up a job early and could come now if I was free which I really appreciated. Rich showed up 30 minutes later and did a very thorough maintenance explaining everything as he went. He answered all of the beginner-homeowner questions I had. He even found a small gas leak and fixed it right up. Seemed very honest about what might be worth repairing versus what wouldn't be. I never felt like I was being upsold or anything like that. Great service, very friendly and helpful. Fingers crossed I don't need to call for any major repairs, but I think I'll be in good hands if I do.

I was a loyal customer of Ryan & Company for several years and had an active maintenance contract…read morewith them, which makes this experience even more disappointing. I contacted them regarding a furnace issue that, while intermittent, was serious enough to require attention--especially during the winter months. We have a young child at home, and I made that very clear, along with my concerns about maintaining consistent heat in the house. Their technicians came out multiple times and were unable to diagnose or fix the problem. After several unsuccessful visits, the owner got involved. Initially, he was professional and appeared committed to resolving the issue. However, once it became clear that they couldn't fix the problem, everything changed. Communication completely stopped. No follow-ups. No updates. No accountability. During this time, we repeatedly expressed serious concerns--not just about comfort, but about safety. We were dealing with unreliable heat in the middle of winter, had a young child at home, and even communicated concerns about our pipes potentially freezing while we were away on vacation. Despite this, we were essentially given the runaround and the issue remained unresolved. It's also important to note that the manufacturer was only brought in after we specifically requested it, following multiple unsuccessful service visits by their technicians and the owner. Ultimately, the problem was not fixed by Ryan & Company, but only after the manufacturer became directly involved. That distinction matters. Despite having an active maintenance contract, they stopped sending technicians altogether. The owner refused to speak with me directly to address the situation. Instead of standing behind their service or working toward a resolution, the contract was canceled and a check was mailed for the remaining balance--without any meaningful discussion. To be clear, that cancellation came after repeated failed repair attempts, lack of resolution, and a complete breakdown in communication--not as some isolated or voluntary request. I also strongly disagree with their claim that I was "verbally abusive." Like any homeowner dealing with an ongoing heating issue in the winter--with a child in the home and legitimate concerns about frozen pipes--I was understandably frustrated. Expressing that frustration does not equate to abuse. What's most concerning is the lack of accountability and the way this situation was handled once it became difficult. After years of being a paying customer, this is how they chose to respond. If a company can't fix a problem, that's one thing. But abandoning a long-time customer, cutting off communication, and deflecting blame is unacceptable. In the end, when things got difficult, they didn't fix the problem--they walked away from it.

We ended up having to buy a water cooler. Entire system just sits there. A waste. It's possible…read morethis was just a fluke with us. Hard to tell.

They are absolute tops, from their staff to their work. We had whole house and RO systems…read moreinstalled a couple of months or so ago. The estimate and install both went well: they came out quickly, were transparent and upfront on pricing, and answered all of our questions thoroughly and patiently. I truly can't say enough kind words about them; it's refreshing to work with a company that knows what they're doing, is fair and honest, and is kind and patient every step of the way. Two and a half months later, our appliances are working better and we're using much less soap-- great news for us since we have a septic. We feel so relieved knowing that we don't have to worry about buildup in our pipes, and that we will be in good hands for years to come.

DO NOT USE CULLIGAN in SPARTA! They only have 1 day a week…read morethey can come to your house. So if you need a service, it's that day or NO day!! They will NOT help you and come a different day. For a 10 minute job, you have to take a full day off!! They refuse to come a different day, even though they are 6-10 miles from my house. Then they asked me, what days are best for you. I gave them the days my wife works from home. Or, any day after 3 pm. The salesman said this will work. What did they do next? Made the appointment for the day untold them NO one would or could be there. For a time NO one could!! I needed the service, so my daughter had to miss a day of school to stay home for them. It took the technician 10 minutes to service the RO system. That's it. ABSOLUTELY TERRIBLE CUSTOMER SERVICE!

When a water filtration system was needed, Culligan in Sparta beat the competition…read more Of three water filtration companies we researched, Culligan was the top choice. Why? The Culligan Rep. (Mr. Andy B.) was personable and professional in helping us assess the best filtration system available to us. He painstakingly detailed all the filtration options for us, and was patient and kind with our detailed questions. Andy, (and Culligan), were gracious through the product installation, and their staff has been available if we needed assistance with the product. As for the product itself, labs seem to indicate much of what we wanted filtered has been removed. (We can't say much more on water quality, jury's still out on that). However, Andy B. (and Culligan) helped provide us turnkey financing, and Mr. B. personally tested our water several times, at our request, before and after the system installation, to our satisfaction. Recent labs seem to indicate the filter's holding up after a year, which is a good thing. No other company offered such a product, while still providing filtration commensurate with the required standards. Mr. Andy B (and Culligan's) product technicians were prompt, respectful and thorough in their analysis of our water filtration concerns. You may pay more (in some cases). If you pay much less, you will likely not receive the accountable, respectful, professional service we received via Culligan and Mr. B. at their Sparta offices. We thank them.

I'm giving this 5 stars already and Liam the service man is here and hasn't even fixed what seems…read moreto be a water level issue yet. Prompt, extremely knowledgeable and nice guy! He told me exactly what he thinks the issue is and even educated me on how my furnace works. Who does that anymore! Webster does! I have a really good feeling there will be heat in no time! Thanks to my friends Mike and Glenn for independently recommending Webster! Look no further than this company for your heating needs!

Webster Plumbing is super reliable…read more I needed a leaky tub repaired and they were able to do it in a matter of hours from when my initial call. The plumber who showed up was super helpful and professional. Services are definitely pricey, but if you need something fixed quickly and don't have time or skills to do it yourself then Webster is a great option.