I don't do reviews very often, but I felt the need to do so today in the hopes of helping others…read moreavoid the expensive mistake that I made.
My review is based on an unsatisfactory return on investment (of time and money) and resolution to the dental problem I initially made contact with Dr. Copeland for.
The staff is very professional, nice and caring. The office is warm, homey and comfortable.
It was suggested that I send my xrays and CT scan from my prior dentist. So, I emailed the xrays and hand carried the CT scan on a disk since it was too large to email.
In early May 2026, I scheduled an appointment for pain and sensitivity I was having near teeth #3 and #4. I thought I cracked a tooth. At my consultation ($295) I was first told that Dr. Copeland charges $150 to look at my CT scan. Had I known that, I wouldn't have gone to the trouble to get mine for her review.
Dr. Copeland informed me that she is not a one tooth Dr. and considers the health of the whole body for her treatment plans. She recommended that I begin with a comprehensive exam ($900+) so she could see everything going on in order to create the best treatment plan for me. According to their website, the comp exam was to include a complimentary tooth cleaning. She noted that I had 6 root canal teeth and they were essentially cadavers sitting in my mouth and should come out.
In late May I had my comprehensive exam where many things were performed:D3 test, photos, xrays, CT scan, measurements, consultation, etc. I inquired about the complimentary teeth cleaning and right away Dr. Copeland said, "We don't do that! We could never accommodate that in the scheduling in this small office." (or words to that effect). I shared that I saw it on their website. She still didn't believe me. She then asked her assistant to look for it and remove it if it was there. I helped the assistant locate it, and she then deleted it from the site, along with other information on the comp exam. Dr. Copeland didn't apologize for her error, or offer me a small credit for her error. During the comp exam Dr. Copeland directed me to get a full blood panel due to some curious things she noticed in my mouth. She didn't want to proceed with treatments until she knew what was going on - I appreciated that. (Note: To this day, Dr. Copeland has not given me her assessment of the blood test results. Her assistant said my blood "looks great". But the test results showed several areas in the not good ranges). At the conclusion of the comp exam, my understanding was that Dr. Copeland was going to review all of the results from my exam, provide me her summary of the exam as well as a recommended treatment plan.
The only results I received after spending roughly $1250 was an email with an aggressive, 3 phase treatment plan which required the extraction of 4 teeth (18, 19, 30, 31) + implants and crowns, and additional work on 12, 14. The treatment would take 1+ years to complete the work on the 6 teeth at a cost of $46,000. I never received a summary or report of all the things done during the comp exam.
I replied to the email with a list of questions I had to prepare for the procedures, and Dr. Copeland said she could do a complimentary 15 minute zoom call with me to answer questions, but if I exceeded 15 minutes she would need to charge me. I was flabbergasted to say the least. I asked if we could save time and money and she could answer my questions via email. Instead, she allowed her assistant to call me and answer some of my questions.
It was then that it hit me that in her treatment plan, Dr. Copeland never addressed the problem (tooth/teeth?) that I initially went in for (3,4). I spent approximately $1,250 and she completely ignored addressing the root of my pain and discomfort that brought me to her.
I felt it necessary to get a 2nd and 3rd opinion. The results from both were that the recommended treatment plan was aggressive and unnecessary. Only one tooth needed to be extracted due to infection. The other root canal teeth can be retreated (Dr. Copeland told me she does everything possible to save a tooth, but right away wanted to extract 4 of mine because doesn't believe in retreating root canal teeth).
The alternative treatment plans were less aggressive and far less costly.
It makes me very sad that a seemingly nice and caring person could be so motivated by money to not do the right thing for her patients.
I'd like those in need of a dentist, oral surgeon or endodontist to know that you have many other suitable options who extend discounts for those not using insurance (Copeland does not extend discounts).
Thank you for taking the time to read this. I wish you all the best on your dental health journey.