New owners recently; they've made this place great! Awesome atmosphere, awesome service, awesome ice cream! Love watching the ice cream made right in front of our eyes and live the taste. Highly recommend! They also are selling ice cream cakes for those that want to go that route read more

Sub Zero Nitrogen Ice Cream - Ice Cream & Frozen Yogurt Near Me - Sandy, Utah

Wow! Very yummy and fun menu and the best service. You never get treated with this level of friendliness and attentiveness anymore. They said they are new owners and they seem to be killing it. The place is vibrant and kept clean. Treats 10/10. Staff 100/10 We will be back. read more

Delicious, fast, and super fun seeing them vaporize it, love the shows they put in here and it was very clean when we went read more

Sub Zero Nitrogen Ice Cream - Sofia the first enjoying her ice cream - Ice Cream & Frozen Yogurt Near Me - Sandy, Utah

Actually just bad, I feel like the ice cream business is chill (no pun intended), I came with 3 others, and bro (a teen with curly hair and AirPods in) did not greet us, at all. He spoke like someone peed in his Cheerios this morning. So much attitude, like bro what were the interview questions? "Can you work?" "Can you breathe?". The most basic customer service practices were not done. On top of that my friend got something that tasted terrible, then got another thing that smelled like sweaty socks. Do the owners care anymore? It's a bad look I can't recommend to anyone when I would rather go to Wendy's or McDonald's read more

For the price I expected much better ice cream. They were slow and didn't have the waffle cone it was supposed to come in and then they were out of hot fudge topping. We didn't get told till after they made our order other wise we would have ordered something else. A cho conduction with no cone and no fudge topping... FULL PRICE. Save you time and just go to DQ. SubZero = Gimmick read more

good ice cream, BAD customer service except that one dude with glasses. he's great. i

Portion sizes are irregular and if you need non-dairy just go to Coldstone. Hubby and I both ordered a regular. His was several inches over the cup. Mine had 2.5 little scoops which didn't even really fill the cup. I asked for lactose free and they only had almond milk. I wanted cherries and they had none. So I ordered cheesecake lactose free with peaches. It had no sweetener like they used unsweetened almond milk. Not much flavor. It was disgusting. I didn't think to take a picture before throwing it away. I cannot recommend going here and will spend my money elsewhere. Sad thing is: I had a coupon from the owner to give them another try due to my last experience being bad. I won't be back. read more

always have loved sub zero ice cream, but this location is one of the best! friendly, fun atmosphere with games and customer service from west was great. highlight of our night for sure! read more

Wow just wow to this location. Kid didn't even greet us. There's only one boy working and he was talking to someone on the phone. It smells like poop in there BAD!! No gloves or washed hands either. their internet was down so we had to pay Venmo which was fine but annoying when the kid shoved his phone in my face to show me the username to send the money to. This location needs a redo with everything. They need more employees, uniforms and cleaning supplies. read more

The management just changed a week ago. The service was fantastic! They are trying to make it a place to hang out, they have a Nintendo Switch. The Ice Cream was so good! Highly recommend! read more

The workers were obnoxious kids that did not greet and talked amongst themselves with lots of cuss words in front of my 2 year old toddler. The ice cream was...less than average. It was a terrible experience read more

Dylan was phenomenal even late night with unrelenting annoying customers-- superb service read more

Sub Zero Nitrogen Ice Cream - Nitrogen being made - Ice Cream & Frozen Yogurt Near Me - Sandy, Utah

I would recommend this location. This was our first time here and I have to say the customer service was great. I am not sure if they were short staffed or just had one person working, but the staff member had a great attitude despite a slightly long line. I think this speaks highly of the individual. The ice cream was nothing like we've had, but it was good and the experience watching the process is pretty awesome. Second, my son left his backpack there and they saved it for him. This was huge, as you just never know. I sent an email to corporate when I couldn't reach the store, and they responded promptly. I sincerely appreciate them! So whether you are craving ice cream or want a cute little date, this is a fun place to go and the service and experience is top notch. read more

Sub Zero Nitrogen Ice Cream - a variety of ice creams - Ice Cream & Frozen Yogurt Near Me - Sandy, Utah

First time here, we usually go to Handels in Sandy because we love good ice cream. We stumbled on this place, We enjoyed all of our options that we had here I think the serving size was a bit smaller than we expected. We all will plan to come again we really liked this place ice cream taste great nice seating area we will probably get a larger size serving next time. We came in during the time that the owner was our server and he was great. read more

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Avoid this location at all costs. It was dirty . Employees do not wear gloves . They eat at the counter . They do not know how to make the ice cream . Served it as soup and were mouthy when I asked them to remake it . They refused to remake it . So we left. Absolutely the worst experience at any ice cream shop possible. read more

I would never come here again. Service was terrible! Guy there did not seem pleased and was trying to be funny by not giving me my ice cream. They only had one server and he was not wearing gloves or anything like that. Place wasn't very clean. And the ice cream did not taste good and it didn't have good texture of ice cream. Wasted 12 bucks. Go somewhere else. I usually don't like to be mean on reviews like this but i was just not happy with my experience at all. Just felt like i wasted my time. read more

I have never left a review for any fast food place but this was honestly the worst experience. My husband and I went a few days ago, both workers were young teenagers and seemed to not know how to make anything. One of the workers kept screaming at the other and calling him stupid. It also took about 30 minutes just for us to order and when we did it took them 15 minutes to just make our two simple items. We paid over $20 and neither of them tasted good and were very melty. Save your money and go somewhere else. THIS IS NOT WORTH IT! read more

I created my own ice cream here--got the full fat with coffee and chocolate flavors, plus almonds and coconut. It was super tasty, though I felt my portion was a little smaller than what I've gotten in the past. (Maybe I got bigger sizes, back when I was 20 pounds heavier?) The young lady helping me was nice enough, and was clearly training another young lady, who seemed really shy and also bored. They were pretty short staffed, as there's a hiring sign out front. The nature of making ice cream this way (liquid nitrogen/live freezing) makes it a little bit time consuming, so being short staffed makes the wait a little longer--just a heads up if you're in a hurry. But hopefully you're not, since ice cream should be enjoyed. I had a discount for a Yelp check-in, and the manager/owner didn't know what it was but gave it to me anyway. Just a head's up on that. The employees could use a shot of enthusiasm/pleasantry--maybe additional employees will help. Overall, it's a fun experience if you've never been before. read more

Nice leather seats with plenty of seating, free wifi, and EDM music in the background. Definitely a place to chill at. It's always been pretty empty when I've come here so there's never been a wait for me. They do take a while to make things just because of the nature of their products (nitro ice cream, steamed ice cream, nitro freeze popcorn, fresh fruit smoothies, etc). Price is a little on the high side for ice cream desserts considering you're paying over $5 for ice cream but it is custom, nitro gas frozen ice cream so I can see where overhead requires the higher price. In terms of taste, it is cold and stays cold for longer. I enjoyed it overall, buy I probably won't go out of my way to get dessert here. If in the area, you should drop by if you're looking for a sweet treat. Tip 1: Groupon has a deal for this Subzero! It's three $8 vouchers. Tip 2: they do a 20% student discount. read more

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I absolutely love sub zero but my service tonight was disappointing. It took forever for us to be helped. One of the girls said to the customer in front of me "I just want to go home and sleep. I've only been here 20 minutes." Sad my boyfriend was so frustrated on his birthday. Wish it could have been different. read more

Horrible customer service. These workers are extremely rude. Makes the experience bad. The young kid working wouldn't even ask for our order just stood there, and when the ice cream was ready he slid it over the counter instead of handing it to us. read more

Extremely poor customer service. Ordered a large and it came out as a small. Do not go to this location!

Definitely the slowest ice cream shop I've ever been too. There were 5 guests in front of us and we waited for 45 minutes. When they finally got us our ice cream he decided to put it on the counter and then flick it over spilling some on the counter. They also ran out of spoons. Good ice cream but terrible customer service and speed. read more

My daughter had the strawberry sigma- loved it! My other daughter had piña colada with gummy bears-- delighted with it! My husband had raspberry cheesecake with sea salt caramel -- happy with it! All of them had waffle cones. Very cool experience! We will try nitrogen breath next time. read more

Avoid at all costs. Did not wash hands while helping us. Did not wear gloves. Employee bragged about how long he has worked there ( 7 months) Employees are not trained to take the Groupon. We visited on Sunday afternoon, there was only 1 other couple that was already served. It took the employee about 10 minutes to make our 2 ice creams. He said he was tired and seemed rather dirty. When we asked how he was, he grunted and cracked his back. He did not wash his hands, he did not do a good job. After he made our ice cream, he was confused about our Groupon and was fighting with us about it. Finally, he accepted it. But this was a struggle. Our previous experiences were great ( normally there are 1-2 females working-- they are fast and nice and great) But this time we go the messy employee who has ruined this place for us. read more

In Agreement with the yelper who noticed the employee seemed unhygienic. It sounds like the same employee i encountered yesterday. I was really hoping to see him wash his hands or put gloves on before he started making our ice cream. The ice cream flavoring seemed extremely artificial almost like you get from a snowcone shack. I couldn't really enjoy it. To artificial tasting and color was super red, not "berry". Probably won't return. read more

My better-half and I stopped here after having dinner at Tin Roof Grille a few weeks back, and came here at the recommendation of our oldest son who loves this place. The establishment was empty save for the young lady serving us, and the freezing equipment. We both enjoyed our own concoction and noted that the 'creamy' flavor of the now frozen cream really came out...as opposed to store bought stuff. Was really great, with a ton of flavors (all free), and toppings (added at a cost per add-in.) A place to really go wild and enjoy some fresh frozen ice cream! read more

Owners should not let business operate with just one employee. We were second in line and it took 45 minutes to get our order made. We also went to check out and the employee couldn't get our gift cards to work. Extra disappointing experience. read more

The staff is high and can't even focus on what they are doing. There's two people on but only one is doing anything. Also, the one working doesn't change her gloves as she touches everything. read more

I'm glad this place is open now that the location closer to me in Draper is not around. This is a fun place to go for ice cream. The way they make the ice cream right in front of you in a cloud of super-cooled smoke is really unique and kids love it. Plus the end product is actually really good. You have endless combinations available of ice cream flavors, toppings, and the base cream/yogurt so you can get creative if you want or just pick one of their recommendations. Or you can just get peanut butter ice cream with Oreos which is my jam. The texture might be a little different than typical ice cream, which I like. There are many other menu items but I can't speak for how good they are, although I tried a kolache last time and it was decent. read more

Ordered Oreo milkshake 3-4 times from here and the waiting line is just awful. One staff working can get many people waiting in line for so long. Won't be coming back because the last milkshake was made in the wrong order. Oh we waited for almost 30 mins for one drink. Nah I'm good. read more

Let me start off by saying I work In customer service so I am very patient and polite when it comes to Other customer service workers. Me and my boyfriend went into this location last night and there were only two guests in front of us. It appeared the employees working were friends with the teenagers in front of us. The girl worker came up to us four different times to take our order and the second we started ordering she would walk away and talk to her friends. We were sitting in there for a good 20 minutes in line and decided to just leave. They just stared at us as we walked out. First time coming here and never coming back! Yikes. read more

Had a craving for ice cream and was looking for something different. Decided to follow the Yelp trail. It is hidden in a strip mall so be careful if you are looking for it. This ice cream is based on the use of liquid nitrogen to freeze it. I have to say overall it was really good. There are options of types of ice cream and then about 30 flavors, not to mention you can mix them. Pick in some frsh fruit or mix ins and then tell them how hard or soft you want your ice cream. read more

First thing we noticed when we walked in was that it smells like an outhouse. Strong poopy wafts of air, not kidding. Next the server, Sadie, was rude. Very unfriendly. She stopped in the middle of our order to gossip with a friend about the owners or other workers or someone. She also got our orders wrong, but it took so long to get them that we didn't bother to ask for a replacement. Our kids were very aware that they were eating vanilla instead of chocolate though. They were disappointed and didn't even finish. Can you imagine kids not finishing their ice cream? One last weird detail: we ordered 4 smalls, but the amount of ice cream we got were wildly different. I think I got twice as much as my wife, not exaggerating. In summation: smells like poop, awful service, unimpressive ice cream. read more

Amazing Icecream! The people who made my icecream where very nice! They even added more nitrogen for when My icecream was done (just for the fancy effect of the smoke) 5/5 stars! read more

This place is awesome! They make the ice cream, custard or frozen yogurt right in front of you. And it is delicious! The staff is very friendly and will help you make just the right creation. Great casual, fun and relaxing place to kick back and enjoy some deliciousness. They have anything and everything you want in your ice cream or toppings. Lots of delicious creations to choose from or completely create your own. Don't forget a fresh made waffle bowl! read more

Got a regular ice cream and got a small. It didn't taste good either. It was $6 which is a lot for the size and for it to not taste good. The girl who helped me was rude about how she went about things and didn't talk to me. But the lady who got me a refund was nice. read more

Sub Zero Nitrogen Ice Cream - "Regular " - Ice Cream & Frozen Yogurt Near Me - Sandy, Utah

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Let's just start this as I am a worker of the hospitality industry. I am understanding and calm. However.. during these covid times, I am so disappointed. Two weeks ago on Sunday my boyfriend, his daughter and myself went to get ice cream. Well, there was only two people in line ahead of us. One person working. That's fine. We were more than willing to wait. Seeing as we had never been here before and needed to select our options. The employee working had her mask on, in the chin strap position. She was not wearing gloves... and not sanitizing or washing her hands between customers. This is all health code violations. She also kept complaining that her boss was supposed to be there with her. That was something she repeated over and over. We were calm and polite with her. Seeing she was under Stress. Relating to her being in the industry. However, with her picking up the phone and going back to make ice cream, with no gloves and no mask and no sanitization at all. I will say, if you are worried about covid or any health regulations, this is not the place to go. I will not return because of this. Also, the ice cream was mediocre. If rules were followed and health code was actually kept I would have given a higher rating and another chance. That'll be a never again for my family. read more

We literally waited over a hour with 4 people in line. There was 1 worker that went SO slow!! You need more workers on a Saturday night. 1 worker to make the ice cream and run the cash register is ridiculous. read more

This business model is bunk. Took 20min to full fill an order of 3. No one was there! All show with a subpar product. Pass.