Called for a tow truck. broke down 2 hours from home. David not only came to pick us up but got us…read moreinto a repair shop and that time. and even though he was busy was willing to drive us 30 min each way to our hotel. Had also figured out right away that we had a broken serp belt. beyond excellent customer service.

Our minivan got stuck in the mountain at Alarka Highlands Dr due to some unexpected heavy snow last…read moreweek. We were pretty desperate as the food was running out and we had a 1-year-old baby to feed. At the end of the day David was the only one who managed to get in and towed us out under some extreme driving conditions. What a champion.

We were visiting family in Bryson City. Prior to leaving I had 4 new tires put on my van and…read morenothing was mentioned about any service that they thought was needed. On our last day in NC before heading home my right lower control arm snapped. I had the van towed to Marks and he called me first thing in the morning. He asked me to come to the shop so he could show me something. He led me under the life and grabbed the left lower control arm and it started to crumble in his hand. So I had to have both lower control arms replaced to get myself back to Connecticut. I was figuring well over $2500. He came back with a rate well under $1000 and found a customer for life.

Wow! I love these guys. They did all that I asked for a great price, but that isn't all. I had…read morebeen to two mechanics before them to have a "service engine soon" light investigated but only Mark's garage had the expertise and professionalism to find the problem and fix it. I was in town from Texas when my brakes went out and felt as if I might be at the mercy of unknown mechanics. Instead, I feel fortunate to have found an honest, trustworthy shop. I highly recommend them.

I am so grateful for Ridgecrest Towing and especially Tim. My car struck in the mountains far from…read morehome, but Tim was incredibly kind and professional. He went the extra mile by making sure I knew exactly where I needed to go next. His kindness in an unfamiliar place really put my mind at ease. Thank you, Tim!

Fast to respond to my issue, and towing. They came quickly the two times I've used them.read more

Not a traditional auto shop- I called the number associated w the business and he told me to come…read moreby. Be advised- it's a house! (I know he does roadside as well) but once I got past my confusion, Red's son helped me out by checking out my car. Got absolutely no sense of being ripped off- both Red and his son were respectful and transparent. I bought the parts needed from Advance and they replaced my brake pads in ~20 min and filled up my tires for $60. I essentially needed my car issue diagnosed and fixed within 2 hours as we had some travel planned and needed the car in working order, and they were able to do that for a very fair price.

Red was so nice! He replaced our brake pads on New Year's Eve! He did an excellent job! Thanks…read moreagain, Red! Highly recommend A+ service

Dale was AMAZING. He dug my car out of an impossible ditch and didn't leave a single mark. I was in…read morea remote area and he got here in less than 45 min. He was really friendly and knowledgeable. I could not have asked for better service!

Not happy with this place. They charge way too much and…read moredidn't even fix the problem. I would definitely go elsewhere for your mechanic needs

We had a truck wreck because of an incompetent driver in a car running a red light in Marble NC in…read moreAugust 2024. Our truck was totaled but our new trailer was fine. The state trooper that was at the accident said that we would not be able to take our trailer back to our yard and that the towing company would have to take it. We argued and said that we could take it because it was not damaged, and we had brought another semi to take it home with. He would not let us and said we would need to call a towing company to get our truck and trailer. So, we called our towing company to come pick it up for us and the State Trooper said to cancel it, that he had just called another towing company. Which happened to be A Automotive and Truck. They have been down our throats since the accident about coming to get our trailer, even though it is out of our hands now and in the hands of insurance. They have harassed us AND insurance over the phone. Lloyd does not understand that insurance takes time to go through and cannot just throw out money to people and companies. He has yelled over the phone to us and charged our driver $450 to come onto the premises DURING HOURS. They have also charged us $400 per day for every day that the truck and trailer is there. Which is really high compared to most towing companies that charge between $100-$200 per day. The bill for our totaled truck right now is about $12,000 and our trailer tow bill is about $13,000. Which is crazy because the trailer wasn't even damaged. Overall A Automotive and Truck have been terrible to deal with and I would not recommend them to ANYONE that has a wreck because they will harass you and overcharge you.

I can't begin to tell you what a Godsend Lloyd was! We were in our motor home traveling from…read moreCalifornia, when we hit a crowbar in the road that took out one of our rear tires. We called Good Sam Club and AAA and neither of them "could help". Finally Good Sam gave us a number to a gentleman who they said they couldn't get ahold of. I called and he answered immediately. He came to us and said he'd go grab a tire and come back. Mind you, this was a Sunday and it was in the middle of thunderstorm...and he was closed! He fixed us up, filled up all our other tires, and sent us on our way. That's after Good Sam and AAA kept us waiting hours! Thank you, Lloyd for being our answer to prayer!

Marvin F was outstanding! He kept me updated and arrived when he said he would. I will definitely…read moreuse them again and will recommend them to others. Thank you so much!

I was debating between 2 and 1 stars. I did get towed but before the tire shop could verify if…read morethey had the tire I needed for my car, my car was already dropped and the driver was getting back in his truck to leave. When I was told they don't have the tire I needed I ask the driver to wait and he said he has another call. Leaving me stranded once again. Luckily they had a similar size that would work.

The best! I was stranded with my corvette and Desmond came to help after AAA and American Towing…read moreand Recovery not only refused but lied. Desmond is a great guy and he took extra care helping me get the car safely and secured on his truck without damaging it. He went above and beyond being careful. I highly recommend him and his company for any towing situation!!

Recently, I was broke down on the side of the road due to a tire blowout. I was attempting to…read morechange it myself it wasn't going well. Along comes the owner, Desmond Smith, and he jumped right in. He had the right tools, knowledge and an incredible heart to help. My tire was changed in just a few minutes and I was ready to get back on the road. As I attempted to start up my car, the battery was now dead. After a quick laugh, Desmond jumped in and got it jumped and I was back on the road. Mind you, this was not a work day for him, but on his way home from an out of town trip and stopped out of the kindness of his heart. If I ever need services like this, I will definitely contact 3DE Towing & Recovery... please pass on my appreciation to Desmond! - James Seiler