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Styleout

1.3 (9 reviews)
Closed • 12:00 pm - 6:00 PM

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PENZONE Salon + Spa Gahanna / New Albany - Sloppily placed foils

PENZONE Salon + Spa Gahanna / New Albany

3.2(188 reviews)
3.2 mi
•$$$

I had a giftcard to use and honestly, it was frustrating to book a pedi online. Since there are…read moredifferent skill/price levels for the nail techs, I wanted one on the cheaper side. Given the multi-locations and multi-techs it took awhile to book a time that suited me. I did think they are overpriced compared to other nail salons. I had a very pleasant experience in person. I walked in and checked in on the tablet, making it very easy. I used the restroom and saw a coffee/cocktail bar that surprised me a bit. I did get a glass of water at the self-serve desk by the entrance. I sat in a comfortable chair and when my tech was ready, I was seated at her station. Great pedi and I liked Selma who wasn't pressured to make conversation. I'm good with quiet. She put me at a different seat to use the nail dryer. My toes look great. After the pedi and as I was being moved, I accidently knocked my water glass off the side of the chair. It broke and made a mess. They didn't yell at me. I felt bad, but someone quickly arrived with a broom and dustpan. At the check out desk, I was informed I got 25% off as it was my first visit. Yay! I used my giftcard and have $ leftover. They expect cash tips so I put $ in an envelope for Selma. It is a very pretty salon and I would recommend it for a first timer.

Recently used Penzone for a wedding and had a pretty good experience with 3/4 artists. Grace was…read morefantastic, Autumn and Gia were great. Athena was extremely questionable. First off, she was late, which already messed up our schedule. Not a huge deal, but then she doesn't have foundation. If we only had one makeup artist, there would have been no solution. She then goes on to complain about clients requesting "no makeup makeup" looks, this is what pretty much the entire bridal party had asked for. Really bizarre to comment on in front of any clients. I have had other experiences with Penzone that were never like this, it just was really uncomfortable for everyone. I had hyped up Penzone to everyone and then 2 of my friends were ridiculed and not happy with their looks.

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PENZONE Salon + Spa Gahanna / New Albany
PENZONE Salon + Spa Gahanna / New Albany
PENZONE Salon + Spa Gahanna / New Albany - Glue! The key to beautiful nails is to make sure they look great when you leave the salon

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Glue! The key to beautiful nails is to make sure they look great when you leave the salon

Styleout - makeupartists - Updated May 2026

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