It is unfortunately and heart breaking that I am writing this review. On July 24th, I had an…read moreappointment and paid a deposit for my stylist to order hair extensions. My extension appointment was scheduled for August 7th at 11:00 a.m. On the evening of August 6th, I received a text from my stylist telling me that my extensions had not arrived. When I asked why, I was told by both my stylist and the "owner"/manager that there was an issue at the factory. I was then told my extensions would arrive by noon on Saturday. Saturday came, and I heard nothing. I reached out to both of them myself, only to find out that the extensions had, once again, not arrived. At that point, I began asking what the backup plan was. It wasn't until I became more persistent with my questions that a backup plan was discussed. I also asked why, during the approximately two weeks since I paid my deposit, no one had noticed there was a problem with the order or contacted me sooner. During this conversation, my stylist told me she had a lot going on and that my questions were taking time away from her family. As a longtime client who was simply trying to find out what happened to an order I had paid a deposit on, I found that response incredibly upsetting. When I contacted the "owner"/manager, one of the responses I received was: "What would you like to do about it? We don't have hair to put in your head yet. I wish this *factory* issue was in my control, but it's not. I'm happy to refund your deposit. That's not gonna get hair in your head though. Let me know if you have any ideas." My concern was that developing a Plan B for a service the salon had scheduled should not have been my responsibility. My stylist later mentioned that my extensions had been overnighted. That made me question the explanation I had been given about a factory issue. I brought that concern to the "owner"/manager and said I was beginning to feel that perhaps the extensions had simply not been ordered when they were supposed to be. I was assured that was not what happened. So I did my own research. I located the company representative/distributor through which the products are purchased and contacted them myself. According to the information I received, there was no factory issue causing this delay. I was told my extensions were ordered on August 7th--the actual day of my scheduled installation appointment. That is ultimately what upset me the most. Mistakes happen. Had someone simply said, "We forgot to order your hair. We are incredibly sorry, and here is what we are going to do to fix it," I would have been disappointed and probably annoyed, but I could have respected the honesty. Instead, I feel I was repeatedly given an explanation that did not match the information I later obtained myself. The extensions eventually arrived at Zee's. At that point, because my trust had been damaged, I asked if I could purchase the hair and take it to another salon for installation. They refused. I also learned that the price Zee's was charging me for these particular extensions was approximately $150 more than the price I was quoted elsewhere( exact same hair/ brand etc ) I wish I had researched and compared pricing beforehand, and I would encourage anyone considering extensions--or any expensive salon service--to do the same. What makes this situation especially painful is that this was not simply a salon I had visited a few times. I had been a client for 15 years. I considered these people friends. The "owner"/manager herself referred to me as a friend during these conversations. She attended my wedding, has watched my child grow up, and over the years our conversations went far beyond hair. I asked for an apology. I received silence. I even offered to resolve the situation privately and move on if they would allow me to purchase the extensions and have them installed elsewhere. They still refused. I will also acknowledge my own part: as this situation continued and I felt I was not getting truthful answers, there were times when I became frustrated and my messages were not as nice as they could have been. I own that. But I was asking questions because I had paid a deposit, had an appointment scheduled, and the explanations I was receiving were not adding up. I have retained the texts, screenshots, dates, and other documentation related to this experience. After 15 years of loyalty, I never imagined I would be writing this review. The original mistake--forgetting to place an order--would have been forgivable to me. The lack of honesty, the way my questions were handled, and ultimately receiving no apology are what ended a 15-year relationship with this salon. If this is how a longtime client and someone they considered a "friend" can be treated when something goes wrong, I think prospective clients deserve to know about my experience. What a disappointment.

What an overpriced disappointment my last visit with Ketiesa was. I had been going to this salon…read morefor years and always booked with Ketiesa. Last visit was right after they reopened after covid. I arrived a few minutes before my appt and two Winnebago where at the door putting on mask. After I went tu the door and saw sub saying tu call from car so I did. Ketiesa came out a few minutes later and was upset that I was 5 minutes late. Her station was in middle of the floor with no mirror in front of me. She cut an inverted bob like I had been getting cut for over a year. Twice she had to go to her regular station and then took a phone call. After she was done handed me a mirror to look at the back. I got home and saw that one side was about 2 inches shorter in front than the other side. I called her and sent her pictures. She said she would even it out but I didn't want the front that short. I told her that and asked if she would give me free cut next time and she said no would only fix it. So I had to wear it like that by putting short side behind my ear until it grew out. She didn't wash my hair or used any products at all and spent 20 minutes with me less the 3 times she left for some reason. I paid $72 for this awful haircut and haven't been back there since then.

Arrived in town today from Florida for a sorority reunion and before everyone else arrives I fit in…read morea facial at innovations. Online registration and follow up was very easy and I must say I thoroughly enjoy the experience with Cindy. She created a wonderfully comfortable environment - shared with me what she was doing the entire time and I do feel revived and bright. I certainly recommend Cindy at Innovations for the premium facial services!

I booked a full-color service. I asked the stylist to pay special attention to the top, since…read morethat's where all my white hair was. She did that and then left, and I later realized she hadn't colored my whole head. I told her I had bought my own color kit but would still pay the full price. She even double-checked whether I would pay $65. Then she left me to wait while the color processed. I noticed color on my face and had to wipe it off myself. When she washed my hair, she rushed through it, and water ran into my ear. The most ridiculous part was that she asked if I needed my hair dried. Isn't washing and blow-drying standard? I said yes, and she quickly dried half of it and said she was done. When I asked whether other people who color their hair just walk away with wet hair, she said yes. Meanwhile, a girl who had also had her hair dyed by another hairdresser was getting a blow-dry and walked right past me. At checkout, she still charged me $75 for a full color. She acted friendly and started conversations, but I could tell she didn't want to serve me, a minority. This was a terrible experience. The place has gone downhill in the last two years. The last time I was there, an older hairdresser gave me excellent service. I will never return.

Love Roots Salon! Very Modern and comfortable. Best Shampoo chairs ever. Britt is the best hair…read moredresser I have ever had. Roanoke is lucky to have her. Highly recommend!

I love everything about this Salon, from the cool urban decor to the smart, talented, and welcoming…read morestylist! The atmosphere is very relaxing and has a "hip" feel to it! I love going to get my hair cut and styled here by Jillian, it is such a comforting feeling to trust someone with your hair and be able to gossip about our lives to each other! All of the Stylist at roots are very knowledgeable and great at what they do! 10 out of 10 would HIGHLY recommend!

I don't review on Yelp often, but I had such a postive experience with GlamHouse Day Spa, that I…read morehave to. My sister recently got married and I was assisting as her Maid of Honor. I was in charge of arranging hair and makeup for the bridesmaids, flower girls, and the mother of the bride. I was a little overwhelmed at first, but GlamHouse Day Spa helped address all of my concerns. Their staff is so kind and easy to work with. Everything went so smoothly. While the salon doesn't have an in-house hair stylist as part of the wedding contract, they were able to put me in touch with a great hair stylist they worked with regularly. The bride and I came for a trial a month before the wedding and got to meet her hair and makeup stylist. They were great communicators and helped make sure my sister got the looks she wanted. We were so happy with their staff, the salon setting, and products, that we additionally scheduled manicures for the day before the wedding. (its been two weeks since the wedding and my nails still look great!) The morning of the wedding went perfectly. We had opted to have hair and makeup done at the salon rather than at the venue. They gave us plenty of space to set up a breakfast spread and allowed us to play our own wedding playlist. I also really appreciated how kind the staff was with our flower girls (who were a little apprehensive about getting their hair done) and also with members of our party who were not everyday makeup wearers and were unsure of what they should have. I am thankful for their patience and encouragement. Everyone was ready on-time and everyone looked fabulous. A big thanks to everyone I worked with; Becky, Lil, Lauren, and Leigh Ann. I highly recommend using them for wedding related salon services!

A Roanoke must for pampering! Facials, massage, body wraps, waxing, nails, hair and makeup, eyelash…read moreextensions. Seasonal menues. Beautiful ambiance. Coffee Bar.

I came in here to have my hair styled for a formal party and I was very satisfied with the result…read more I always come here anytime I go to a formal party and I'm always happy with the result.

I made an appointment with an actual hairdresser, when I got there there was only one person…read morebecause the hairdresser had Covid. The girl was young but said she could do a cut. Well, an hour later instead of layering the hair it was 4 inches shorter. After I got home and saw the back of my hair I called and they said the regular hairdresser could even it up. She was good but I still had short hair. Between the two of them it was $90.00 and it's finally growing out. If you go there turn your chair so you can see what they're doing!

Service was great and friendly she cut my hair just the way I wanted I was surprised that it came…read morewith a shampoo that was very relaxing and the scalp massage made me feel great. I definitely recommend you try this place.

Such a great haircut & color by Jung! Glad I followed the recommendations from other curly hair…read moregals & tried Jung when I moved here :-) My curls are poppin' again!

Best place to go in town. I always get a basic polish pedi and, unlike other salons, never feel…read morepressured for up service. They are really nice here, the pedicure lasts an easy 3 weeks and they shape the nails really nicely. The first time I went that massage chair beat me senseless, but now I just don't lean into it.

Everyone was super nice , girl that was training did my toes and a veteran artist did my finger…read morenails . I got gel on feet and hands and after exactly one week it's already peeling off ! Such a disappointment I thought I found a great place but quality is just not there. Disappointed Daughter got her toes done by a veteran and the lady cut her nails very short they were hurting .

Loved my experience at V Nails & Hair! I personally have…read morebeen hopping from nail salon to salon to find just a good set of nails and a hand massage! And I found it! She was very accommodating with her schedule and she took her time and was such a sweet woman to talk to! If you're looking for good one on one time with your nail tech she's the best in town! LOVED MY EXPERIENCE and nails!

She is amazing! Was able to schedule me in the same day I called due to a cancellation. She helped…read moreme choose what to do with my nails since I wasn't sure what I wanted. She is a perfectionist and took her time making sure my nails looked perfect! Super relaxed atmosphere and she is pleasant to chat with. Couldn't be happier!!!