I paid $125 for a 60-minute full body massage and unfortunately did not receive the service I…read morebooked. I arrived 10 minutes late, but I called ahead before my appointment to let them know I was on the way. Once I arrived, I was still required to complete intake forms and was asked multiple times what areas I wanted worked on. I clearly stated I still a full body massage, but excluding only my head and glutes. Between filling out forms, getting undressed, and technical issues with the table, additional time was taken before the massage even began. However, none of this was communicated to me as time that would reduce my session. When the massage started, only my neck, shoulders, and back were worked on. The session ended shortly after, and I did not receive anywhere near a full body massage. I was confused and disappointed. When I brought this up, I was told it should have been a full body but then the receptionist switched up and stated it was because I was late. While I understand that arriving late can affect timing, I was never informed that my service would be shortened, nor was I given the option to adjust expectations or reschedule. It is misleading to ask a client what areas they want worked on--multiple times--if there is not enough time to perform the requested service. Additionally, I was told conflicting information about how late I was, and it was made clear that the next appointment was prioritized over completing the service I paid for. I have visited before and never experienced this issue, even when time was needed for forms and changing. This experience felt like poor communication and disappointing customer service. I paid for a 60-minute full body massage and did not receive what I paid for. I will not be returning and would not recommend this experience to others.

Apparently they can't seem to keep the therapist that are actually good. The front desk manager has…read morea puss on her face most of the time and isn't very welcoming. Their memberships are a joke and a rip off! There's other places in town to get a good massage

Grace gave one of the best massages I've ever had. Highly recommend. Will be back anytime I'm in…read moretown. Thank you!

The session went so well.. I took my daughter there for her Birthday we were supposed to get them…read moretogether but the other person was not there.. but overall it was worth the drive from Radford.

Booked for a scalp, neck massage due to my migraines. I asked specifically when I booked if they do…read morescalp and neck massages due to my migraines. They said yes, so I booked. Firstly, the massage therapist wore gloves, which was odd, and didn't feel too nice. Secondly, she didn't focus on my head and neck as asked. She mainly did my upper back, and worked out knots in between my shoulder blades, which was painful. I know it's tense, it always will be from my job... when I want a Swedish, please stop trying to do a deep tissue. It hurts and it leave feeling angry because I wanted to relax, not feel pain. She also hardly did my scalp and neck at all, and that was the ONE place she didn't apply pressure. I'll continue my search for somewhere else.

I scheduled a couples massage and salt cave session for my husband and I. My 60 minute massage with…read moreCaley was amazing!!! It was the perfect amount of pressure and she adjusted based on my requests. The salt cave experiment after was equally amazing! All of my allergy symptoms seemed to melt away. I highly recommend Crystal's Healing Hands and have already booked more appointments!

WARNING: my mom bought an $80 gift card as a gift and now they're going out of business. The owner…read moreshould have the decency to pay people back.

DO NOT PURCHASE A GIFT CERTIFICATE FROM THEM!!! I received a gift certificate in August and have…read morebeen trying for weeks to schedule services. I finally got a call back from a very nice employee who told me that the spa is closing this month and even they are having a hard time connecting with the owner. Nearly $400 worth of services in gift certificates is being stolen by this woman. I am in the process of reporting to local and federal entities the business and owner's name for fraudulent and unethical practices. I just want my friends and family's money back!

I was really relived to get an appointment on the same day. I had such bad neck pain. The…read moretechnician was a little too hard on me and I'm not sure she understood when I was trying to let her know to let up. My neck didn't hurt as bad later. I'll go back but I heard Mike is the best.

The review are right on point. This place is clean, nice decor, thoughtful, and respectful. I…read moreforgot my hair tie and they have hair ties for customers to borrow. Jackie was my masseuse and he was really great. I have really tight shoulders, which makes it hard to reach things, and Jackie massage was so good that now my shoulders are loose. After my massage was done my body felt like jello haha. The pressure was great, I was so relax, and movement in my shoulders again. I will definitely be coming back again.

I have been coming here for a very long time and have loved my experience every time! The vibe is…read moreimmaculate and the music is very soothing. I never have trouble with checking in or paying, it's always a smooth process. I highly recommend Troy as he always knows the pressure to use and knows what areas I'm needing the most. 10000/10 experiences and will ALWAYSS recommend. I even like the little mints and water offered at the end! :)

***Avoid this place*** Massage and atmosphere were bad…read more Other better massage places very close by. 2 types of music were played at the same time, not relaxing just overstimulating. Room was cold. Massage therapist didn't adjust to medium pressure even after requested. They also made odd comments at time of payment which were replied with nervous laughter because what else is there to say after an already poor experience. Reception area was loud. I've had many massages at different providers and this was the only one I've ever been unsatisfied with.

I absolutely LOVE this spa! It is my favorite place to be! It is so relaxing and absolutely…read morebeautiful inside. Marybeth is an amazing injector! All of the Estetichians are fantastic! I am treated so well every time I go in there! Everyone is so sweet and knowledgeable! I refer anyone I know to go there! Highly recommended! Whether you want an amazing massage, a facial, injections, laser, permanent makeup..... they have it all! Check them out and refer your friends!!

After having a very bad waxing experience elsewhere, I decided to try this place due to the google…read morereviews. I am SO glad i did. I had Courtney for my Brazilian wax, and she is incredible. From the second you walk in, her personality really lights up the room. She makes you feel so welcome, and warm. She's personable, thorough, and very professional. I honestly hardly felt anything at all, because of her technique. As long as she's here in Roanoke, she will forever be my waxing lady. I cannot put into words how awesome she really is. She is a GEM. I'm so serious. If you want a waxed who makes you feel at home, go see her. I will never go to anyone else.

Melanie's ashiatsu massage is wonderful. If you are the sort of person that likes a really deep…read moremuscle massage, this might be just for you.

It has been a week and I still can't thinking about how perfect this massage was. I used to BE a…read moremassage therapist, and I would only trade services with the absolute best I could find, and going to massage school I was able to find a few. I have not had a massage of this caliber in YEARS, and now all I can do is lament that I don't live closer (got this massage on a visit to Roanoke). I got the Swedish/Deep Tissue combo because I wanted something familiar and the barefoot thing sounded odd... I wasn't sure how it would work. Now I am 100% confident that I will see Melanie every time I go to Roanoke (partner's parents live there). Next time I am going to try the barefoot work. I truly never thought I would find another massage therapist of this caliber before, and all I want to do is go back, but I am already back in the Washington D.C. area. Thanks Melanie! I can't wait to book another session, whenever that might be!!

My wife and I just got home from a greatest massage we have had in years. I am 68 and have been to…read morea lot of suppose massage. But this one was unreal clean ,friendly , professional friendly staff. Must say they touch us and knew how to fix the problem and did. We went as a couple and they made us fill very comfortable and calm. All I can say is we already setting up another visit. Try them you or you and your wife will love it.

A great deal! Joyce was amazing! I got a 90 minute deep tissue massage. It was only $85. Most 60…read moreminute massages in the area are the same price. She got the knots out of my shoulders and I felt so rejuvenated afterwards. It was a complete massage that did not leave anything wanting! The massage room was relaxing and the sheets were super soft too!