I had a big cleaning job in a small apartment and after two other housecleaning services said they…read morewere overbooked and my job was "too much," one cleaning service recommended I call a janitorial/custodial service. After searching online, I found C C Cleaning.
After an initial assessment, the owner said he could send a crew to help me clean and I should call him when I was ready to schedule a time. I was relieved he was willing to help, after being turned down by 2 other companies.
However, when the time came for me to schedule a cleaning, I couldn't reach the owner. I left several messages and he never returned the call. When he did return the call, he'd tell me he'd call me later at a specific time, but then he wouldn't call back. I felt like I was having to chase him down to get a response.
After two days of this, he finally returned my call and said he'd send his cleaning crew on Tuesday morning at 10 a.m. He then called back to change the time to 9 a.m., which I told him was a little early for me and asked if we could still keep it at 10 a.m. He said one of the guys on his cleaning crew had an appointment in the afternoon, so it had to be 9 a.m., leaving me no choice.
The following morning, the owner called me several times at 7 a.m. while I was in the shower because he'd misplaced my address and didn't know where to send his crew. I felt this was very unprofessional, and I found it interesting that he got annoyed when I didn't answer the phone at 7 a.m., seeing as he'd done the same to me a few days earlier when I was trying to reach him. I called back and left him my address.
In his crew's favor, they arrived on time and immediately got to work. They started taking things out of my kitchen cabinets, which I didn't know they were going to do. I explained that I'd already cleaned the kitchen cabinets, having done my share of scrubbing and cleaning the week before they came. The lead guy in the crew said when he did a cleaning job he "did it right," which I was happy to hear, and that he and his partner would put everything back when they were done. After pointing out a few more areas that I hoped they'd be able to clean, dust and scrub, I left and expected to be gone for 4 hours, which was how long the owner said the job would take.
Less than 2 hours later, I received a call from the cleaning crew, saying they were almost done. I returned home and saw they'd done a good job cleaning and vacuuming the floor, cleaning the bathroom, and cleaning off some of the surfaces. However, they'd mostly ignored the areas I'd pointed out to them that needed some extra scrubbing, and they'd left everything they'd removed from my kitchen cabinets, top of the fridge, and bathroom shelves strewn all over my apartment and had put none of them back. I had to beg them to finish cleaning an area of wall that they'd completely left untouched. They did it with no issue, but I was unhappy that I had to ask.
They then left my apartment, leaving everything out, having put nothing away, and leaving me with 3 more hours work, putting all those items away, as well as more cleaning and dusting on surfaces they hadn't touched.
A few hours later, the owner called me to check in and see how the job went. I told him they got most everything much cleaner, which I was happy about. But I also mentioned the areas they hadn't touched and that I'd had to put all my things back because the crew hadn't done it. I told him that all this took me 3 more hours. At no point in this conversation did the owner apologize for his crew. Had he apologized, I might have been willing to let these issues go and would not be writing this review. But I thought his lack of apology was very unprofessional, and I'm deeply unhappy that after his cleaning crew left, I had 3 more hours of work to do that they should have done.
