This was my second time ever getting my hair colored by Kelsey Hill and it turned out to be a very disappointing ordeal. The first time I got highlights and that went well. This time I decided on a color I wanted (gray) and I showed a photo of the shade and style of gray hair I wanted. I sent photos of my current hair and disclosed the color in it. I arrived and bleach was put on and I sat outside while it processed. As its being rinsed out then I was told that I should have been booked for more time because I had color in my hair even though I sent photos of the hair color days before my appointment. She first said that I would be blow drying my own hair outside and she would style it, but that didn't happen. There was a brief conversation of a backup plan in case it wasn't as ashy as I wanted it and I said a light purple would be my second color choice. My hair was toned twice and still came out way too dark for a light purple (maybe from bleach not sitting long enough/not the right developer) so there goes the backup plan. I had to leave with wet hair because I'm assuming she ran out of time. I dried it at home. It was splotchy, had demarcation lines and a bunch of different colors (gold, silver, yellow, purple, pink, teal). The next day I reached out that I was not satisfied and did not get a response for hours. I went back later that day as I was not happy with the orange/yellow hair color. I kept getting pressured into a bright color when I went in for gray which to me seems opposite. I was told I cannot get a refund and that she messed up and should have provided a better consult but because she worked hard she would not give me a refund. She also would not put in more bleach unless I paid more money. She put a toner in for a 3rd time and now I have dark maroon/orange hair that is still splotchy. Its super dark doesn't even look like it was lightened, it looks nothing like what I asked for and not worth the almost $200 I spent. read more
