Got new carpeting installed. While setting up the instillation was told there would be a $40 or $50…read morecharge for furniture removal and replacement. I asked if I had the installation area empty could I save that charge. Was told yes. Had the entire installation area empty prior to the install and was still charged the furniture removal fee. Called to inquire and was told a check would be cut to me as reimbursement for the fed. Two weeks later and no reimbursement has been received. Sent company an email and received no response. I would not recommend using these guys. The amount may be minor but it's not right to pay for a service that was not utilized and to not get any response when inquiring about it. A tad dishonest!

After my basement unexpectedly flooded in my new home I was struggling to find a contractor that…read morehad the skill and availability to restretch my carpet and replace the baseboards and framing. Jareds team went above and beyond to not only make me feel like my repairs were a priority but also made sure it was done correctly. They replaced the pad under the carpet to ensure I wouldn't have any issues in the future and they cut new framing for my bathroom doorway. When we replace the carpet in our basement we will definitely be using Jareds team. The pricing was reasonable, the work was well-done, the crew arrived on time and were thorough and tidy with their work. I can't say enough good things about my experience!

Summary: I Had a Contract with Floor360 -- Got a Defective Floor & Had to file a Lawsuit…read more I built a new home in 2024, and because I've done this rodeo before, my builder and I agreed I would handle the flooring, cabinetry, countertops, and lighting contracts directly rather than through the builder. I'd had good experiences with Floor360 in my Veridian homes, so I emailed Jen Fickling on Sept 2, 2023 proposing that Floor360 work directly with me. They agreed, and I signed a flooring/tile/installation contract via Dropbox on Jan 17, 2024. That contract contained the provision that "all installations done according to industry trade standards". I selected a premium 9.5" Shaw Expressions white oak floor (~$30K). When Floor360 came to install in February, the HVAC wasn't on and the required 5-day acclimation hadn't happened. Unbeknownst to me, my builder was a chiropractor who had inherited the construction company from his father, and the project manager responsible for site conditions like HVAC was his X-ray technician. To avoid delays, Floor360 and the builder privately agreed the builder would install instead of waiting for Floor360's next opening. The builder had never installed this product, didn't buy all required materials, and Floor360 knew this as well as knowing proper acclimation had not occurred. Unsurprisingly, the floor failed--and only then was I told the installation had been switched, despite promises that Floor360's "most senior crew" would do the work. The installation violated basic manufacturer requirements: no 5-day acclimation (installed mid-winter with no HVAC), fasteners spaced 15-24" instead of 6-8", no end fastening, and no required glue assist. Result: cracked boards, lifted seams, splinters, flared ends, and a wood floor that feels like walking on artisanal cobblestone. Shaw inspected, found 70% of boards damaged, and denied warranty coverage due to improper installation/acclimation. Replacement bids are ~$50K, and I legally have to disclose the defect if I sell. What makes this worse is the secrecy. I emailed the replacement designer, Nichole Abbott, repeatedly asking how installation went (2/14/24, 2/24/24, 3/12/24) yet no answers. When I asked where the leftover product was (4/23/24 & 4/24/24), she vaguely said she'd ask "the installers," leaving out the key detail: Floor360 didn't install it. Floor360 now insists my contract was with the builder, even though the builder contract explicitly allowed direct vendor contracts, Floor360 was paid via my personal funds & construction loan, and they accepted that arrangement in writing. Floor360 subcontracting with my builder to swap installation roles on the down low has nothing to do with their contractual obligation to me. The two people who negotiated the working model (Jen Fickling and Christie Thompson) have since left, and it appears nobody bothered to review the terms before denying responsibility. My attorney says the liability is clear. We've given Floor360 multiple chances to fix this; they haven't. So we filed a lawsuit, which you may follow by searching for them on CCAP. A complaint with DSPS/DATCP is in-process. Floor360: if anything here is inaccurate, reply publicly and I'll correct it immediately. You're also welcome to send corrections to my attorney. My only goal is accuracy and getting an undamaged & fully warranted floor. After reading our contract line by line, do you disagree that a properly installed, fully warranted floor is a reasonable expectation?

Incredible service. I found their staff to be very friendly and helpful in helping me select new…read moreflooring for my home. I'd highly recommend them to everyone.

I had a great experience with CS4/Harmony Flooring replacing carpet in a bedroom with luxury vinyl…read moreplanking. The salesperson was knowledgeable and helpful in showing me different options and answering my questions and was very responsive to follow-ups. The installers had the job done in under three hours, and they did a really good job.

These guys are the best! Knowledgeable and super friendly. Great products, free design…read moreconsultation to help you pick the best products for your space, and great prices!

We worked with Nonn's on a large home project involving flooring, tile, and appliances. When…read moreservice issues arose, the experience was far below what we expected from a company handling a project of this scope. Our range broke immediately and was unusable for weeks. We also had a separate dishwasher issue that required months of follow-up before ultimately failing and needing faulty parts replaced. Communication throughout the process was slow, inconsistent, and often required repeated effort from us just to receive basic updates. Although repairs were eventually completed and a partial credit was issued, Nonn's declined to provide any further accommodation despite the prolonged disruption and clear service breakdowns. The response from leadership made it clear that customer experience was not a priority once problems occurred. We made multiple good-faith attempts to resolve this privately. Based on how these issues were handled, we would not choose to work with Nonn's again and would encourage others to carefully consider their options before committing to a significant project.

I had new countertops installed in my kitchen and when they installed them they put a 7 inch dent…read morein the side of my 3 day old refrigerator. They did not tell me they did this all they did was move a calendar we had put up with a magnet over the dent. it took getting a hold of the Waukesha Mgr. to try to get this situation fixed. After three weeks they brought a new refrigerator replacement but it had a bigger dent in it than the original. I finally made a deal with them to make a credit on my credit card and am just keeping the dented original refrigerator. I guess the worst part is that they damaged the fridge and tried to cover it up without telling me. My question is can you trust a company after they do something like this?

We worked with Nonn's on a large home project involving flooring, tile, and appliances. When…read moreservice issues arose, the experience was far below what we expected from a company handling a project of this scope. Our range broke immediately and was unusable for weeks. We also had a separate dishwasher issue that required months of follow-up before ultimately failing and needing faulty parts replaced. Communication throughout the process was slow, inconsistent, and often required repeated effort from us just to receive basic updates. Although repairs were eventually completed and a partial credit was issued, Nonn's declined to provide any further accommodation despite the prolonged disruption and clear service breakdowns. The response from leadership made it clear that customer experience was not a priority once problems occurred. We made multiple good-faith attempts to resolve this privately. Based on how these issues were handled, we would not choose to work with Nonn's again and would encourage others to carefully consider their options before committing to a significant project.

Surreal. This was my experience…read more We came into the showroom and were descended upon by a "designer." "Can I help you find anything?" Me: "I'm looking for a tile, 1" or 2" square with some color variation through it. It's for a shower we're remodeling." Designer: "Well, we have this marble that's nice. You could do a listello..." She shows us a sample board that's got all sorts of sculpted shapes and borders. Me: "I don't think we want stone. Just need tile. 1" or 2" square with some color variation through it." Designer: Gesturing to another board of fancy scmancy design elements "You could do something like this, with a listello..." Me: thinking "WTF is listello and why can't she just show us tile?" saying, "Really all we want is some kind of tile in a 1" or 2" square that might have some subtle color variation in it." Designer: (exasperated) "I don't know if I can help you if you can't tell me what you want." (I kid you not, she said this after I'd told her EXACTLY what I wanted multiple times.) Somehow we shook this thing off--I don't know how many times she said "listello" but to this day I twitch when I hear the word--and went into the next room and selected the floor tile by ourselves. In the end we went to another place where the staff were awesome and we literally found the tile we wanted within minutes of walking in the door. Bottom line: if you want to be verbally masturbated all over by a "designer" go to Nonn's. If you want tile, go anywhere else.

A selfish company…read more I attempted to work with H&R as part of the Costco flooring program - they're the only participating installer in the Madison area. After not receiving any communication after numerous attempts to reach my initial rep I escalated to Costco. My original rep let me know they were quitting the job and turned me over to Amanda at H&R. My first conversation with Amanda I expected would be some form of apology for the misses on her employees behalf. Quite the contrary - I was told she was only reaching out to me as a courtesy. She clearly disliked the Costco program and had no concerns with how her employee had treated me. She really just continued the mistreatment and made it known she disliked having to even work with me at all. I was then told that the owner, Brent, wanted to make things right. I was asked to regather information they had not documented over the weeks I had worked with them. After getting it rounded up I was told H&R no longer wanted to work with me. 2 days after being told the owner wanted to make it right. After spending hours of my time trying to work with H&R and losing weeks of time they bailed. I spoke with the owner and he admitted he was doing it selfishly. The bit of extra time it would take them to try to make it right was not worth it to him. The time of mine they effectively wasted was inconsequential to them. This was a nearly $40,000 project that I had invested hours and hours of my time into and weeks of elapsed time waiting for communication back from them on. But because they didn't want to try they threw it, and my time, away. Scary to see a business admit to being selfish, by the owner no less. Beware.

Terrible customer service. spent thousands of dollars and got zero help when something went wrong!read more

Had carpet installed in our weekend cottage. Helpful service with good selection. Did not try to…read moreoversell or add on unnecessary upgrades. The install took way longer than expected but with good results.

Knowledgeable small business owner who is honest and provides good products at a reasonable price!…read moreNo issues with the install! I would definitely use them again!

We just bought hardwood floors from them. They beat Lonnie's price by $2k (we bought 1200+ square…read morefeet) and had it all installed within 2 weeks. The installer was wonderful and the salesman, Brian, was extremely accommodating. He even came out to the house to make sure all was going well! I highly recommend Carpet Mill and would use them again in a heartbeat.

We had carpet installed in our home last week- amazing staff all around. They were on time as…read morepromised, clean and very professional. Shout out to Rick and Jaden awesome job you guys, very professional.

Bought bedroom sets, 7 piece table and chairs, fireplace entertainment center, side tables,…read moredressers, nightstands. Just recently a new white dresser for our youngest daughter, I had a bum hand, and they got the dresser all loaded up for me, I didn't have to do anything besides thank the two gentlemen, for the help and fair price.

Bob's Outlet is one of the best stores to purchase anything from. The owner's are social, polite…read moreand bend over backwards to be sure you are satisfied. Have a great selection always. Have been in the area for many, many years and have an upstanding reputation. Shopped there for years. Thank yo Well's family.