4/30/2019 The owner has responded to the yelp post, posting inaccurate information to discredit…read moremyself. After posting on several group sites I found that this is a recurring issue.
I was told that they were closed on Sunday, when I tried to call about the cuts. Now I am being told they were not, and "tried to call" but my phone company has no record of that.
When I asked to be explained the paperwork and treatment I was signing, I was told by the owner to "just sign it" and that Sarah "would explain it later". She is claiming I lied about my UV exposure which affected my treatment, when in reality my job changed which had me outside more often which was updated with the most current aesthetician.
I did purchase through groupon and set up all three appointments in March. The online system wouldn't allow me to reschedule as they had lost the employee, and when I called (from several different phones) I didn't hear back until it was too late to use all three groupons because I was aware that it would cause a breakout if done too close together. The owner decided to remedy by offering one dermaplaning. I spent $80 for 3 deep clean facials (which is $26 per, and I had $53 worth of facials left). The groupon for two dermaplanings with Sarah is $45 (I only had one (I had $23 worth, meaning that I paid an extra $30 NOT gifted an extra $30).
I was told at my appointment in March to stop using retinol and St.Ives as it could have been making my skin red (which is a consistent problem), so I stopped both products in March and was only using African Black soap every 2-3 days, Rose Water Witch Hazel (alcohol free), and just plain soap the days in between. The owner KNOWS this but is trying to claim no blame to what happened to my face, so she is saying I am still using irritating products.
I signed a waiver for a peel, and was told I was receiving a peel, and that it would burn but that was normal. Now the owner is saying that even though I signed a waiver, was told that I was receiving one, that I did not. This is concerning considering that I was not corrected until she responded to my review, and I have been under medical treatment where this information was pertinent. Sarah did offer me a fan, but complained that when another patient used it the fumes went into her face and made her sick, so I opted to not make her sick.
The device I saw Sarah use was "surgical steel with detachable blades" or in other words, a razor.
Some of the scratches were not visible on photos and I assumed that any amount of a cluster of several scratches would be a big deal to an owner, but apparently not. I have never had my face blown up, so I assumed I was having an allergic reaction, but was corrected by my PCP. She said it was not an allergic reaction but a full face injury and that the swelling was due to irritation. The owner told me to use benadryl and aquaphor, my medical provider said that she was glad I waited to see her before taking her advice as it was an injury. The OWNER said she had to wait to hear back from her EMPLOYEE before she could help me. As I am panicking the week before my wedding and the day before my pre-wedding photo shoot I am told that the owner of the store was waiting on her employee before she could offer any help.
During the time it took I was able to make an appointment with my doctor and their in office aesthetician. The team informed me that they felt "so sorry that someone has done this to" me. That the "surgical steel tool" was used improperly, and in a way that was unsanitary (every cut a new blade should have been used). That after being butchered they should not have used a "lactic enzyme" as that is what most likely caused the swelling.
The owner also cherry picks information. I was TOLD that I could resume my normal skin care routine, as dermaplaning had to down time (other than needing sunscreen). I did NOT resume, which was what I texted the owner, but for some reason she believes I said that I did resume, so either she is straight up lying or really didn't read.
I was never given any paperwork to take home, with any after-care instructions, and remember Angel told me to sign the paperwork and that Sarah would explain it all to me (she did not). They also said "if they had known about my pictures {they} would've offered a different treatment plan", but when we started Sarah was asking me questions about the wedding, so it was told to her during that time. Once again the owner is lying to discredit me. Which blows my mind as I have text message documentation of her behaviors and medical documentation determining their fault.
In the end, the aethetician undoubtedly made a mistake, as was agreed by a plethora of professionals (medical and skin care related). The owner is not only not offering me a refund of my services, or for the difference for services rendered, but is flat out lying about the facts to try to avoid blame.
