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    Studio West Gallery

    4.5 (2 reviews)
    Closed 12:00 pm - 8:00 PM

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    Venue rental

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    7 years ago

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    Holiday Inn Express & Suites Brighton South - US 23 - Receipt of not refunded along with information erased.

    Holiday Inn Express & Suites Brighton South - US 23

    (17 reviews)

    On August 10 2021 my 8 month pregnant wife and Autistic son were staying at your hotel while…read moreplumbing work was being done on our house, additionally I had to work an 8 hour shift. We booked the room through the 12th with an open ended option as we were not sure how long the repairs may take, that same day a storm was near the area and caused a significant power outage to surrounding areas along with the hotel as I was at work, my wife text me "powers out" at the hotel. I thought, may not be too long and she agreed, to ride it out. 8 hour shift my wife not replying, I made it to the hotel after dark, to find the facility still without power, I proceeded to ask the front desk if there was any hope it would get on and if not would we be accommodated for the inconvenience as at first no fault of yours, additionally I asked if they checked all rooms as my family is been upstairs for a period of time. Alarmed Face as nobody was else in the hotel! She gave me. The answer was "NO" I asked why, as it seems you should want to check on your guest? So I proceeded to go up stairs in complete dark with Cell phone as light, to find my wife in tears and my son confused in the dark. No apology was given as she could not use the elevator and additionally walk down the stairs being 8 months pregnant with our luggage and child, she was left stranded with no phone, no help, no answers. I asked if they could help book a hotel in the area, but computers were down and it seems since you have no representatives of managers in the facility it would not be worth proceeding any further questions. We began to drive to Novi as that was the first suggestion given, even though two other Holiday inn hotels in the area were fully booked due to the outage. After 30min a hungry wife and child, still shook of the day. We find out this also overbooked and closest was Ann Arbor which was originally 20min away now 50min, it's now late evening around 10pm we finally get help we needed, as I explained without anger of the situation the staff was extremely accommodating and we stayed from the 11th to the 14th. Next day I went back to the original hotel and talked to annoyed manager that I requested a refund for the trip and if possible we could have a free night for the mishap, as I was told they don't deal with those type of concerns and I would need to call the customer relations line and try to achieve if I wanted. After many phone calls the manager at the original place called me and promised to accommodate the free night and refund the additional night as it was never used and we were booked in another Holiday inn. I was dealing with an injury for over a year and the taste of a night stay did not sit with me along my family, as well as the process to get this sorted was overwhelming needless to say.. my brain injury unfortunately put me out a year as multiple treatments finally able to get back to reality again. I recently called down to the holiday inn which another new management asking of my credit for the day was still active as my wife and I agreeing it would be nice to take the boys swimming. Finding out no record was found, my information changed, address, email, phone number a receipt with an apology that we could not help as it was not documented on their side, so back to the phone calls, where I got both receipts with no refund, no credit of stay. I called to upper management of customer relations line and they could not pull up any record to help me, as rewards membership showed my correct email, my new email in the system Falsified as "Gwet@gmail.com" I assume for CSI purposes they covered up the mistake thinking they would not have to explain what had happen that day. After speaking 45 min to higher personal they called the hotel and the same answer given to me before as now they cannot honor only the Hotel can do that, but that is not what I was told before and yesterday when I met the new management. So you can delete me out of the system, change my personal information but you can't help fix an obvious justified concern of Why? Multi billion dollar business and I can't get answer on $278.64 seems as a revamp of training hospitality In a HOTEL setting' may seem important. If you would like to further discuss before next review page is needed. 734-657-9497

    The hotel was dirty, management was rude and dishonest. They tried to charge for damages that did…read morenot occur and when we asked for proof, they showed a picture but would not do a video walk through. Then they said that the damages were already repaired, an hour later. This is a terrible way to do business, they also said, I'm sure by accident, that they had 7 rooms that were damaged that night, which I believe is false. I think that wrongfully charged 7 people hoping to get away with it. One they stated was for coffee spilled, ours they said was for crayons all over a desk and walls, which we absolutely did not do, how do you charge someone for spilling coffee? Terrible business practice to take advantage of innocent people for financial gain. On top of that, the rooms were dirty, the bathroom floor was grimy with a film that made my children fall several times. The carpet was ripped up and gross, the walls had peeling paint. I won't stay here again and honestly after this experience another Holiday Inn at all is questionable. I have submitted a formal complaint with the CFPB for improper business practices and if anyone else had this happen, I urge you to do the same. Management didn't care and Kevin would not let us speak to the District Manager stating they don't take calls, after saying he would refund our fees, we were rewarded with a new higher charge.

    Crystal Gardens Banquet Center - Photo by Bravo Studios Photography

    Crystal Gardens Banquet Center

    (24 reviews)

    I had my wedding here on May 8. Crystal Gardens did an outstanding job hosting my wedding in the…read moreoutdoor air chapel and celebrity ballroom. It was exceptional service and everything was well delivered. John was amazing overseeing the event and checking up on us often. Which was greatly appreciated. Barb was spot on for coordinating the ceremony and helped me when my bridemaids were struggling with my bustle. Valerie was great with answering every question that I could think of to ask. Since pandemic wedding is insanely stressful and sometimes you need someone to bounce ideas off of to make sure your making the right decisions in terms of how the wedding will go. I definitely had a blast. The ceremony was beautiful. Country lane flowers pairs really well with crystal gardens since Edward knows the venue quite well. The celebrity ballroom is beautiful it is well spaced for about 100 people and it has a nice bar inside of it and bathrooms. Blue uplighting and personalized decor seem to be nice touches that you could make to it. I also loved the gold chairs in here. They served nice plated appetizers. We upgraded the bar highly recommend that. We got champagne for toasts which was yummy. I was able to request my favorite wine. The dinner we chose prime rib, herb chicken and vegetarian lasagna plated. It was so good. We got green beans and roasted red potatoes with it. We also got their standard cake they served with their packages that was good I liked it served with the dessert shooters those were a hit. The entree also included salad that was good too. We had pizza served as a late night snack that was delicious as well. If people had issues with their food it was addressed right away and replacements were made. I was impressed with that. I liked that they moved extra tables for their outdoor patio so people could sit out there instead of all inside too. I bought to go containers that I gave to the bar to use for those that did not feel comfortable eating there. So that's another good idea to consider. Music was great and paired nicely with mobile rhythm entertainment for the reception. Everything was wonderful and happy Crystal gardens was able to make my dream wedding a reality.

    We just had our wedding here and it was an excellent experience. Our guests said the food was some…read moreof the best they have had at a banquet center. Staff was excellent and did an amazing job. I would definitely recommend this venue.

    Studio West Gallery - galleries - Updated May 2026

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