I don't normally write negative reviews; however, people need to be made aware before they waste their TIME & MONEY! I got my hair done on June 5th, 2021 by Brittney Underwood. I asked for my hair to be highlighted, cut, and my extensions to be moved up. As Brittney was removing my hair extensions, she was very aggressive and ripping my hair out; Yes, I have naturally curly hair, but I have had extensions for over 8 years (placed by other hair stylists at different salons) and NEVER experienced this! After Brittney got the extensions out, my hair was half-a** & quickly highlighted. When it was time to put my extensions back in, I asked Brittney if NEW lighter extensions ($$$) would blend well with my hair. She brought the lighter extensions over and held them up against my hair and told me they would blend really well; therefore, I purchased new hair ($$$$$). When I left the salon I thought my hair looked good until the following day when I started styling my own hair. As I was styling my hair, I noticed a MAJOR difference in color and tried to style it , to hide the dark line that distinguished my natural hair from the extensions (SEE ATTACHED PICTURES). I had scheduled a blow dry the following week at studio RK- as Brittney said this would help with my hair not getting so tangled around my extensions; figured I would kill two birds with one stone. During the blow dry I showed Brittney's coworker the obvious distinction. The next day, I reached out to Brittney via text message to talk with her about my hair. Brittney asked me to bring in the old darker extensions, so she could color them to match my current hair color. That day I brought the extensions in. Four days later, Brittney contacts me and tells me I brought my other extensions which were placed a while back. I found the right extensions shortly after and recontacted her. Brittney NEVER told me to bring them back in to fix my hair. Another week went by and I came to studio RK to get a blow dry and style. A coworker was working on my hair and she pointed out the discoloration. Brittney was working that day and totally tried to AVOID me. it wasn't until this girl brought her physically over to evaluate my hair that she FINALLY looked at it. Today (almost 7 weeks later), I reached out to Brittney to see when she would be available to fix my hair. She asked me, "what are you looking to get done?" The appropriate response would have been: "I'm so sorry, I totally forgot about fixing your hair, we have been really busy here in the salon, let me check my schedule to see when I can get you in ASAP!" Instead, I got the run around about when she would be available. "The salon is closing early on Friday and Saturday for a work event", etc... Also, she repeatedly asked me "what would you like to do?" Clearly, my hair needs to be fixed! This is unacceptable! Brittney's last message : "I'm not really sure how you talk to people in your every day life... but you are completely disrespectful!! I will no longer be doing your hair . A owner will be reaching out tomorrow!" I guess your feelings got hurt because I told you "my hair looked bad" and "I don't normally walk around looking like this"? I could understand if I cursed at you, didn't give you 20% tips, and was ALWAYS RESPECTFUL- but this isn't the case! Bottom line, I paid A LOT OF MONEY FOR MY HAIR AND IT SHOULDN'T HAVE BEEN ANY LESS THAN PERFECT! I mean thousands of dollars! ******Maybe you need to learn some professionalism, understanding, respect and be more competent in your profession?**** In my profession (I am a nurse with an MBA & MSN), competency, professionalism, good communication are a MUST! To date, I still have not heard anything from the owner.! Guess you don't care about bad business and unprofessional staff at your salon. WHY DO YOU KEEP DELETING MY POST OFF OF YOUR REVIEWS ON GOOGLE SEARCH, BUT WON'T TALK TO ME?????
LOOK AT MY PROFILE PICTURE TO SEE HOW BAD THIS LOOKS!!!!!!! REFUND MY MONEY!!!! DO I REALLY NEED TO TAKE THIS TO SMALL CLAIMS COURT?????? read more