Everyone is fantastic and super personable. The aesthetic is clean and chic. I felt at home and…read morecomfortable. I got a cut with baby highlights and Hayley listened to all of the requests I had (not super blunt, finer highlights by the face, not a lot of layers) and I couldn't be more thrilled with how it turned out. I feel like myself again after years of raising two kids under five. Could not recommend this salon more.

First appointment went well, Adam did a great job. Second…read moreappointment also went well with Adam. He obviously is knowledgeable about hair care and advised me to wait for a few weeks to repeat the colour. The cut is manageable for me which is great. I would recommend the salon, many stylists and a barber. Friendly and clean

Katie was awesome! I went in for a cut and dye and she helped me make some decisions when I wasn't…read moresure. She explained what she was doing which was nice especially since I don't get my hair done often. She makes great conversation and made me feel comfortable. I should've taken before and after pics but just trust that my hair looked better when I left haha

Great service and fun vibe at the hair Company. Highly recommend such a talented team and owner.read more

I was happy to find this salon at first as I needed to have my hair done early morning for a family…read morewedding and when I saw they opened at 8am on a Saturday I booked right away. I had never been before but the pictures of their work online looked nice enough and honestly I just wanted somewhere close to home to get it done. I was never told how to have my hair ready pre appointment in order for things to move quicker.....I had to call the salon and ask myself if I needed to arrive with wet hair or hair that had been washed. Receptionist was rude and just said well we are not going to blow dry it, you just paying for a style - which cost me $80 to begin with, then $100 at the end with tax and tip. The put me with a stylist which they labelled an"intermediate" and they charge according to this. I honestly didn't feel like she knew what she was doing so didn't feel confident at all from the get go. She barely put any product in my hair to keep if from frizzing up or holding the curl. I even asked for extra hairspray at the end to keep everything in place. At the end of the hour, my very basic half up hairstyle cost me $100 and by the time I left the salon and went to the event my hair lost all curl and was a frizzy mess! I am beyond disappointed with this place. Wouldn't recommend as their prices and work they provide are really a form of stealing!

The lady who cut my hair, Amanda, gave me a rough shampoo and a choppy cut with no technique or…read moreblending or care (and she's supposedly "senior"). She was more like a dog groomer than a hair stylist. Will NEVER go back to this place.

The best spa around here . Megan us an angel she makes me feel beautiful…read more They are punctual

Took my daughter for a hair appointment and Bita did a great job. She listened to what my daughter…read morewas wanting and my daughter was so happy with the results. She will definitely be back!

Lindsay,Nick and Shannon are all fantastic hair stylist. I've been seeing Lindsay since 2012, and I…read morewould only trust these stylist with my hair. I naturally have dark brown hair and I'm fully bleached blonde. Never have to worry about two tones or orange. I'm always smiling when I walk out the door. Thanks hideaway haven for being the best.

Love haven hideaway. Nick has been doing my hair for years - excellent colourist and stylist. Right…read morein my neighbourhood.

I love Denise! She is always very attentive and knowledgeable about hair cuts and style. She has…read moremany years of experience cutting hair. She always welcomes pictures of cuts and will let you know what she thinks will work with your face and hair type and what won't. Even if you disagree she does everything to make you happy. I have been a client for 2 decades now. At the age of 13 I developed a severe allergic reaction to hair dye and she has taken every single precaution while dying my hair since then, painstakingly avoiding the contact of dye to any part of my scalp. If after a day or two I don't like a colour or cut, she goes out of her way to make time to have me back so we can work together to fix the issue! Her prices are extremely reasonable, while still being competitive. She opened her own salon after many years partnering up with other stylists. I swear you won't be disappointed! Check out her FB page to see some of the work she has done.

I've been here many times with my boys and generally have great experiences. the girls who…read morenormally cut my kids hair weren't there. this time an older lady did my youngest hair and we provided a photo of a nice face "faux hawk" with a fade from a 1 to a 4.... we ended up with a 1 all around his whole head in a wobbly uneven line...and chunks cut out of the top...he has 2 spots that are less than a cm long and look like MANGE. it's the worst haircut ever and cost me $25. I have to shave his head :(

They refused to do what I wanted because I'd "regret it it later" and they were extremely rude to…read morethere customers and then messed up what they did do

I've been going there for several years now and have always had good service. Most recently Ruby…read morehas been cutting my hair and she is great both professionally and personally. Another feature I enjoy is being able to see wait times online, an added bonus.

Nice place, does quality cuts, but quality of customer experience depends a little on who you get…read moreand at what time of day (I've only ever been to the aurora location). I've been in late and got the vibe they just wanted to hurry up, finish and get home, but I've also been in early before it was busy and had very good service. For an efficient cut, download their app, login online, and show up a few minutes after the app tells you to (for some reason the wait is always 5ish minutes longer than it estimates) and you won't have to wait in line.

I did not receive great customer experience at this salon, resulting in this 1 star. I called and…read moremade an appointment for a blow dry and to have my hair waved out over the phone. When I came in, the stylist named Liz was the one who did my hair. Apart from her giving me the cold shoulder the entire appointment, when I asked if I could have beach waves after my wash, she perseverated if it was for a special event. Not sure what answer she was looking for but I told her I was going out to dinner with a friend later during the day, so no - it's not a special event. After a couple more minutes of uncomfortable silence, I told her to just leave my hair straight. Her mood instantly changed and she started smiling and making small talk about the weather. By the end of my appointment, I paid, left a tip (which I instantly regret) and stepped out of the salon feeling very dissatisfied. On top of receiving poor customer service, the blow dry I received was definitely NOT worth what I paid for. I love trying new places and supporting local businesses - but this is a salon I would not recommend or return to.

First experience at this salon and it was excellent. They use all organic products and cruelty…read morefree products and also have an assortment to purchase. Jaime was my stylist and she was professional and I'm very happy with the colour, highlights and cut. Will definitely be back!