I was a first time customer to the salon looking to get a balayage after seeing many great reviews. When I called, they got me right in- one of the only pluses to this salon. I specifically asked for a golden balayage, however in the end the highlights were BARELY even noticeable, just a few very small pieces, that were more of an orange-y color than the golden i requested. Nothing at all like the photos I showed. The stylist at the end even said "it's very subtle".
Not a huge deal. I called back a few days later, nicely explaining that "very subtle" just really wasn't what I was looking for. She said no problem, the stylist can get you right in and pop in some brighter color for no charge - I was so impressed with that!! At the second appointment, I again requested a balayage, but more of a golden color, and brought more photos. I was so shocked when I saw the results I couldn't speak. She had dyed MY ENTIRE HEAD, minus 2 inches of my roots, a BRIGHT YELLOW. She immediately stated that she thought "we needed to go darker". The color, after being "fixed", ended up being a "beige blond" that was still yellowish in color. Again, nothing like the color I requested, twice now. But lets get back to the fact that my entire head was dyed this color. This was NOT a balayage! 2 salons I went to after the fact looking to get it corrected each stated it looked like a "ridiculously high ombre". To top it off, leaving the salon, they ended up charging me for another full balayage!!
I went home, feeling hopeful, thinking that maybe I just needed to look at it in better light, but no. It was terrible. I was in tears. I sent a message to the salon with photos and a description of what I wanted vs what I ended up with, and asked to have the owner contact me. The owner did call, but I missed the call due to traveling and she left a voicemail. I called back within the hour and left her a voicemail. I didn't hear back for several days, so I again called and left another voicemail. I did this several more times. That was now almost 3 weeks ago and I still haven't heard back after leaving multiple messages. Highly unprofessional.
Whether this was a severe amount of miscommunication or a profound lack of skills, I'm not sure. But either way, if stylist cannot understand what a customer wants to this degree, or if they are this unskilled, they should not be behind the chair. I also absolutely cannot believe the unprofessionalism of the owner on top of it. I would not recommend this salon if you want someone who can understand what you are looking for and deliver that. read more