While the service people are awesome and some of the amenities are nice. We had an added $15 fee…read moreuntil we left and still haven't been returned. The room was a handicapped room when I picked a normal room. The beds and pillows were so soft and couldn't even sleep. They need more trash cans and they had no cups next to the bathroom. Could use an extra blanket if someone needed it. The breakfast was good but needed more variety and the microwave in the main area is a pain. Should have one in each room. The roundabouts to get into the area and parking lot are extreme.

We had such a great experience here recently. We were visiting for a baseball tournament. We had a…read moredouble queen room for us and our two little kids. Perfect amount of space. We loved the pool! So much fun. I also use the gym. The breakfast was top notch. Large variety of fresh and delicious food. I was actually very impressed with it. The coffee though was terrible. However, they serve starbucks at their bar which is also a nice touch. We were able to get some drinks to sip on at the pool. The staff is incredible. Super friendly and helpful. Every time we came in from games they were so welcoming. It was a very memorable. We really liked how close this is to the interstate, and to the lenexa city center. We walked over there twice for food and drinks and to stretch our legs. Definitely would come stay here again.

Just checked in and No easily accessible parking connected to hotel. Hotel room is poorly…read moredesigned. Furniture in room is extremely uncomfortable. This is first impression within 30 minutes! Just sorry we have to spend two nights here! Will not stay here again!

Children are allowed to be in pool area and weight room unsupervised. No manager on duty to help…read morethe employee at the front desk. Other children should not be in tears due to the aggressive behavior of others.

We really enjoyed our stay at this amazing hotel. From the moment we arrived we were so happy to be…read morestaying here. The halls are clean, smelled great. The rooms were clean, cold, with comfortable beds and pillows. I liked the fact that they have a good amount of shampoo, conditioner, body wash, and lotion for their guests to use. This hotel has many amenities we took advantage of: The daily breakfast with a wide selection of foods and drinks to choose from. I personally enjoyed the delicious omelettes. They also have a complimentary happy hour reception where you get two adult drinks of your choice. Their amazing indoor pool that we got to have all to ourselves was also a bonus. Overall I recommend this hotel. Stay here you will not regret it.

This is a review for the conference facilities only…read more We had a team event here this week and here are my observations: -- Conference rooms were plentiful and adequately furnished but temperatures varied widely, running mostly on the uncomfortably cold side. -- Bathrooms were clean but not all the taps or automatic towel dispensers worked. -- Large parking lot with free parking was a plus. -- Food was polarizing, with some excellent dishes, like smoked beef brisket, barbacoa beef tacos, and warm churros in chocolate sauce, but everything else was quite forgettable.

The room was a bit dated…read more.. Had a lack of charging stations... these days you have to update to current needs! The room lighting was really dark... I mean come one... put in some real lights. The bed was good the room was clean. It just needed to be updated. I also don't like it when the tv is not centered on the bed or when you have to turn sideways to watch it. I mean how is that comfortable and who actually thought that was a good design? Price ok, staff good, room passable.

New and clean hotel . Good customer service. Downstairs it has a bistro with 24 hours drinks ,…read morebreakfast , lunch and dinner . Also a snack bar called the " market " . The hotel has a nice pool and a large gymnasium for exercise . There are 3 elliptical, 5 runners and 2 stationary bikes , plus many weight lifting machines. I am impressed that it has clean towels , water fountain and cups , and an antiseptic wipe counter . It is so important to have antiseptic wipe in a gym to prevent transmission of germs . The Bistro has hot food for order and Starbucks coffee . Lady works there is super polite and helpful . The lobby area near by are well designed . You can relax to eat and chat , read a book or work on the laptop . There is an outdoor patio too if you like to go outdoor . The only draw back I have is the Starbucks does not provide Stevia ( Truvia ) sugar alternative. It is the most healthy , does not cause cancer and is highly recommended by doctors . In other coffee shops outside , they all have Truvia . I enjoy my stay here . I highly recommended this hotel .

Don't stay here. I made a note that I'd have an emotion support animal with me. They asked me upon…read morearrival if I had my dog. Then they told me she is ESA not service animal so I can't stay there and they can't refund me. THEY KNEW I WAS BRINGING A DOG. Someone could have called me before the cancellation window so I could have found somewhere else. I had to book/pay another room and they won't refund me. They clearly don't care and just want to rip people off. Happy Thanksgiving to us

Quiet time starts at 10pm. Multiple warnings in the LOBBY at 730pm to be quiet, when there was no…read moreexcessive noise. Worker told my father he couldn't have a conversation on the phone, even though my dad could hear him just fine, and he's deaf in one ear! Extremely rude staff. Kicked guys out of the lobby working at exactly 10pm. They weren't even talking, they were working on their computers and staff kicked them out. The signs stated quiet time, not, we tell you to go to bed at 10pm. Don't sign up to host softball teams if you don't want players and parents hanging out in the lobby. They made well over $14,000 from a softball team to just yell at them in the lobby at 730pm. They have 3 conference rooms on each side of the lobby they could have offered if we were bothering them that much. We even asked and they stated that we'd have to speak to a manager. They had 0 complaints about us, just staff on a power trip. No girls were running the halls or anything, they were sitting in a circle playing games. All players and parents were hanging out in the lobby area. We understood and respected the 10pm quiet time, but to start at 730 is ridiculous. Pool has so much chlorine your eyes burn just walking into the area. Rooms are on the smaller side.

Decided to stay here for vacation. Frankly disappointed all around. They have snacks and beverages…read morefor purchase, but you have to carry them to the front desk, no tap to pay, just a hassle to have to do it. Most hotels I've been to have switched to self checkout for these things. Makes it easier. Housekeeping comes early, starts knocking on the doors at 9 am. They knocked I told them I was inside, do no disturb was on the door. The knocked again. I said I was inside. They came in and were surprised I was in there. They vacuumed the hallways, slamming the vacuum into my door and the walls multiple times. Guests are in the lobby into all hours of the night. Could hear them from my room (not an issue if you stay on the second floor and above I suppose) but my king suite was just down the hallway. Seems crazy that at 12am they let people be down there shouting. One morning the room above me sounded like people were running around and slamming things on the ground. Good luck sleeping past 8 here, it turns into a madhouse between housekeeping and the guests. Stay at the Holiday Inn next door, it's much better.

Hampton Inn saves Christmas! We were supposed to celebrate Christmas at my sister's house. But the…read moreflu came to call at their house. After checking into the hotel I found that there was a conference room that we could rent. Everyone was so helpful and friendly! Thanks Melinda and Jane.

A superb new hotel in 2021 overlooking the Garmin Soccer Complex in Olathe, KS. Great layout and…read moreinviting lobby. A restaurant and bar to quench your thirst and hunger. Quiet location. Pleasantly appointed modern rooms will make this a perfect choice.

We loved our stay here. The rooms were clean, staff was all so nice. We had a great time at the…read morehotel. The Assistant manager, Armando was great, and was so helpful everyday of our stay. We can't thank him enough for being so accommodating and thoughtful. We look forward to another stay here.

Staff was very helpful and friendly from the very start through the end! They even offered to make…read morecopies for us for the funeral that we came into town for at no additional cost. What exceptional service! The entire hotel, including our room was exceptionally clean. The bed was very comfortable and they had place extra pillows, a blanket and extra towel towels in our room prior to our arrival. The breakfast was plentiful and coffee was fresh and tasty.

Holiday Inn Express figured it out: travelers need ample space-- space to stow their luggage, space…read moreon the bathroom counter for personal items, and space in the shower to move around. They also figured out that guests like to be able to see when they're in the room with lots of lighting fixtures that actually have ample wattage! There was even lighting on the headboard so we could read in bed without a high-powered flashlight. We normally are just happy to to have a clean room with a comfy bed, but these other "amenities" made for an exceptional stay in Olathe, Kansas.

This would be the second time I have stayed there and looked forward to using the indoor pool and…read morehot tub. Only for it not to be working. I feel like that should be stated upfront when booking. The room wad quite cold even with the temp turned up. The pillows are a paper thin to the point of purchasing my own to make up for them. I really wanted to enjoy the stay but probably won't book again.

I am in the hotel right now. I come to KC often. Used to stay here a lot, but YIKES! TV has no…read moresignal. Nice man came to try to fix it to no avail. He offered to move us, but said he would have to make sure it wasn't an outage in whole hotel? We were too tired to move. The room was freezing cold and would only blow cold air. He took apart some equipment in the closet and the air became lukewarm m, but we were cold all night. Paying $12 for parking and no breakfast. Plus I'm not sure the pool is workinG. The maintenance man said he would try to get us points, but it seems to me management should have contacted us by now. I paid for breakfast in advance, but having now read other reviews I don't know if I'm up to it.

Checking in at this hotel was an absolute nightmare. It took nearly two hours to get through the…read moreprocess, and the front desk clerk seemed completely unprepared to handle even basic transactions. The guest in front of us was charged three times on his credit card, had to come back down twice (once because his room key hadn't even been coded, and again to deal with the billing errors), and eventually gave up after watching our ordeal. When it was our turn, the clerk told me my card for the deposit had been denied. I asked him to try again--it went through just fine. Then he said there was an issue with the third-party booking site's card. He eventually got a rep on the phone who was polite and helpful, but the clerk put the call on speaker and then walked away while the rep was still on the line. I ended up having to answer so the rep wouldn't hang up. Meanwhile, the clerk tried to check in another couple...whose card "didn't work" either. He said he needed to reset the server, and throughout the process he kept quoting the wrong amounts to the rep--even off by a penny at one point. Because we had been in the lobby so long, he even claimed the dates weren't lining up anymore (we started the process on the 19th!). The waiting couple got so frustrated that they tried to help him because nothing he said made sense. When asked for the manager's card, the clerk handed over an email for someone who wasn't even the manager listed on the sign behind him. The other guests finally took a room just to end the ordeal but said they'd be disputing the charges. After multiple attempts, the rep finally guided the clerk through completing our check-in. I don't know if he was entering the numbers incorrectly or simply didn't understand the system, but it felt like a bad comedy sketch. To top it off, he was speaking into the phone's handset even though it was on speaker. Bottom line: The hotel itself seems clean, but the check-in process was unbelievably chaotic and unprofessional. I trust the third-party booking site we used--we've never had an issue with them--but this hotel's customer service is extremely unreliable. Be warned.

Guys, don't be tricked by the online photos. This place is gigantic but empty. We stayed on a…read moreFriday night and were literally one of like 5 booked rooms. The hotel doesn't have hot water, and the hvac doesn't work. It kind of feels like squatting in a deserted building. Very "walking dead" if you will.... Totally not the staffs fault--they seemed to be doing what they could. But truly, this place should not be open.