**tldr;
DEFINITELY AVOID IF YOU ARE NOT KOREAN.
On a surprising side note, what I realized from this ORDEAL is that if you are NOT a Korean speaker, definitely AVOID this place. As the owner regretfully sent the original, full-sized resolution file to my friend, she said to me in Korean; "I am only doing this for you because you are a Korean speaker." Regardless of what language one speaks, are you not supposed to treat your customers with the proper service that was promised and agreed upon by you and the customer? This business clearly failed to do so. As a Korean American, I was ultimately embarrassed for these two individuals that have tarnished the reputation of korean businesses for my friend.
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I dont write reviews but my experience here was DISGUSTING I had to write one.
Came in here with a non-Korean speaking friend who needed a digital passport photo. What I thought to be quick and simple procedure turned out to be a big EMBARRASSMENT as I witnessed the most UNPROFESSIONAL and DISHONEST business practice I have ever seen.
We told them we only needed a digital copy and these were the prices that they originally told us:
$10 for 2 photos and for 4 physical prints
$30 for 2 photos and only ONE digital copies by email
Doesn't it seem counter intuitive that the prints, which require special photograph paper and ink, are 3X cheaper than the digital copies which require nothing? After reading the positive reviews for this place, we were not too concerned about the exaggerated prices, although we found other studios that provided digital passport photos at a fraction of the cost. We decided to take the photos at this studio because we expected easy and professional service as stated by other reviews. But we were wrong.
The photographer seemed to be in her 50s and I assume that she was the owner. She took no longer than 10 seconds to take two shots of my friend. When my friend asked her if he could take extra 1 or 2 more photos, since we were the only customers there at the time and they did not seem busy, so that he can choose the best out of them, the photographer smirked at us and said: "this is not a volunteering center." She could have said this in a polite way that it would be an additional charge. Rude.
Once my friend paid the exaggerated and ridiculous price of $30 for ONE DIGITAL COPY out of the 2 photos he took, another lady (in her mid 20s) emailed him the photo. We expected to get a full resolution photo that we should get from a "PROFESSIONAL" photo studio, however, when my friend opened the photo, the resolution was so heavily lowered that any photoshop would make the photo look broken. It was obvious that they had lowered the quality before sending is the photo. The photo was not even 1MB. The quality of the photo for the price we paid was so mediocre that we questioned why not just set up a studio at home and take a photo with an iPhone, which would still have better quality than what we received. Hilarious.
We asked the lady why the photo that she had sent us was not in the original resolution and then she tells us bluntly that we needed to pay an extra $50 if we wanted the FULL, original resolution. She did NOT mention this prior to our payment.
This was totally ridiculous and once we started arguing with them why she had not told us this before, the lady just rolled her eyes and gave us attitude. She then started talking to the other woman very rudely of us in Korean, and I guess she did not realize that I spoke Korean at that time. She began to raise her voice which was UNNECESSARY AND UNPROFESSIONAL, and that led to my friend raising his voice once he realized the situation would not be resolved. Then, the woman (probably the owner) began raising her voice and tried to make us to leave without receiving what we had paid for.
To give the benefit of the doubt, I will assume that there must have been some miscommunication on both parties. Rather than trying to resolve the issue as any just business would do, this business literally tried to kick us out after receiving our payment in an act of blatant robbery.
Please keep your business professional and honest. read more