Wow, I hate to put a one star review out there, so I'm going to preface it a bit... This is a review purely for the pre-moving customer service, which I hope isn't an issue for other people. We were looking for a moving company and my girlfriend spoke with someone at Student Movers. After going back and forth on a different price, my girlfriend wanted help filling out a form to get a price quote. Five minutes later, she was told that she had entered into a contract, for which there would be a change/cancellation fee to alter. Turns out "helping fill out the forms" meant "inducing her into signing something that would be binding." Well, the customer service rep started yelling (yes, yelling) and my girlfriend was...quite upset. I tried to speak with the rep, but she was stubborn, rude and laughed in my face. I'm a pretty even-keeled guy, but that was enough for me to come out of my Yelp! hiatus and fire up the old one-star review. read more

I had my scheduled move for 2 men labor at 12pm. At 11:50 am I received a call from Daniel who said that his tyre ran flat, will have to reschedule for 1:30pm to 2pm. Ok sure I said. Then at 1:20pm another guy Nate said he couldn't make it because he had something schedule a week ago for today. I was like why are you telling me this? This is something that you should communicate with your company. -_- At 2pm Daniel sent a text saying his boss is sending someone else to help me move. Just keeps me wondering why did his boss not send someone over earlier when he knew Daniel couldn't make it in time? You need 2 hours to make this decision? Logic Sigh, really frustrating. Update! Got a new crew coming in 20mins. Response was much faster after the Yelp review! Thank you Yelp! At least I got the move done. Thank you read more

Nick, Junior, and Carlos with Students Movers were AWESOME, PHENOMENAL, HEAVEN SENT, AMAZING, PROFESSIONAL, MANNERABLE, FUN ETC.... I can go on and on about how great this company and crew was. They called me the night before, called when they were on the way, and showed up on time. They were extremely professional, friendly, and quick and efficient movers. It was like watching art being made. I highly recommend this company and the NJC crew Nick, Junior, and Carlos. My husband is in the military and we have moved several times and NEVER had such a great experience with movers. None of our items were damaged. They asked where we wanted the items placed and even offered to unroll our rugs. We could not have gotten through our move w/o Student Movers and the NJC Crew- Nick, Junior, and Carlos! As long as you do your part which is being packed and organized! Student Movers will not disappoint! Thanks again! read more

If you ever need moving services please call this company! Nick and Ernest were so prompt, professional, and funny! They made a stressful situation so much better. They moved my furniture and belongings with so much care. I would definitely recommend them to anyone needing moving services! Thanks again guys! Yolanda S. read more

I'll never know how good the movers actually are, because the lady who answers the phone number for this business is ABSOLUTELY INSANE and should never, EVER be allowed to interact with the public for any reason. I called Student Movers to confirm my online booking. The lady who answered started somewhat irritably, but everything was okay up until the point I had the nerve to say, "When I booked my move, I didn't see anywhere to enter my Groupon number." Oh boy, did things go downhill. She started to rant about Groupon and how they only sold a limited number, how she knows how many are out there, how Groupon was SUPER LUCKY to have their business, and how I need to contact Groupon for a refund. Confused, because on the Groupon it said that it doesn't expire until August and I know it wasn't used, I said, "So you're saying that I can't use my Groupon?" ALL HELL BROKE LOOSE. You'd think I personally insulted her mother, her children, and God. She started to scream at me (not exaggerating) about how I was "WASTING HER TIME!" and that I needed to call Groupon about it. She then went on to say that I had some nerve calling her twice in the last 30 minutes (I didn't) because phone calls are recorded and SHE KNOWS I CALLED HER TWICE. When I said that I hadn't, she said, "Well then your friend or WHOEVER must have called, because someone just called about this exact same thing." I said that even if I had called earlier, which I didn't, that I was allowed to call a business' customer service line twice in the same day. She said that their business has the right to refuse service for any reason and that she can, in fact, tell me that I'm not allowed to call twice. That's when I said that if phone calls are recorded, she could be a little bit nicer to me and I determined that I never, ever wanted to deal with these people again. I will never understand what caused that kind of overreaction. Stay far away from this business. Clearly they don't give a fig how their customers are treated. read more

Nate and his crew were nice guys and worked hard on short notice. Normal amount of moving damage. Price was on par with other companies. My only issue was communication and promptness. I had reserved a 4 man crew to start between 8-9am. After 9:30 I called and was told I was getting a different crew (Nate). New crew showed up with 3 men at 11:30am. Very stressfull day and I understand things happen but a phone call the night before or the morning of, would have mitigated a lot of stress and frustration. I was given a 5% discount. read more

This company has caused me so much frustration and continues to ignore my simple request for a transaction receipt. They will not respond to your requests after your move or "load" is complete and they will not follow through on their promises. DO NOT USE if your looking for a smooth moving experience. read more

WORST SERVICE EVER!!!! DO NOT USE THIS GARBAGE COMPANY!!! It made what was suppose to be an easy move the most stressful and worst experience of my life, I have never been so disrespected and stressed out as I was with this company and it "owner". I'm only giving it the one start because I have to, I wish negative stars were possible!! I scheduled my move online and on the day of, right after they start my move I get a phone call with a lady immediately yelling at me, as I ask who I'm speaking with she says she's the "owner". She is yelling at me because the movers had a truck, which I spoke to a gentleman the day before and said it would be fine because I did not see the part of 'no truck included' he said he would just charge me an extra hour and double drive time as usual. She is EXTREMELY rude, starts yelling at me like I'm her child for having a truck, which the guy said was ok but she said she "owns them and everyone working so its not up to them", as I tell her I agreed to this once I scheduled and now that the move has started she wants to up the price an additional $60 an hour MORE! As I tell her "I'm a paying customer so please do not speak to me so rudely you do not 'own' me" -she corrected me to how she does bc I'm under contract with her---NEVER TELL A CUSTOMER YOU 'OWN' THEM! I tell her I am not satisfied with that and will not be doing the move with her company then, then she threatens to call the cops on us (she has no legal ground to do so) but she tried to bully me for half an hour on the phone to "accept her price or I'm screwed." She also tried to threaten the movers, who actually do not work for her whatsoever they were awesome guys on loan from another company she reaches out to when she doesn't have the manning. The movers had an issue with their truck so they were a few hours late but I was ok with it, life happens, she then stated that was a lie like she was there and would "go after them" as well. I felt bad for those guys having to thoroughly explain their truck issues to her. I repeatedly said that I just want to go with canceling and would find another way to move, and she yelled and me even more. She has no professionalism whatsoever!! She continued to threaten me with legal action for a move "that's contracted" no matter how many times I told her I just want to pay the cancelation fee, as she threatens legal action for my canceling move. As i had to continuously say "CANCEL MY MOVE" she then was trying to kiss my ass and beg for my service with her company because "no one has better service or prices than she has"-- WHICH IS BULL! They over charge, she is the worst person to deal with in a business world, please save yourself and stay far away from this company which I hope some day in the near future will have to shut down and teach her she cannot treat people like she "owns" them! *********To add to my review since i am now seeing how this company attacks people who don't give 5 star review: Yes my bank was told the specific amount you are allowed to charge and you added the $10 fee before telling me so yes they will decline because they deemed it 'suspicious'. there is no slander in this message because as you do so your 'calls are recorded' and you can hear how rudely i was treated unless that is what you call 'normal customer service' then you would see how wrong it is! I did not move with your company on the contracted day of Thursday the 18th. Even worse to see all truthful reviews for this company those people get attacked, you can see it with all the reviews on Yelp as i am having to see now, i wish i had seen the yelp reviews before i went with the company. read more

I booked a month prior to our move to have a crew move us. The called, confirmed, and told me they would call a week before the move. They did contact me one week before the move -- to tell me they weren't going to move me after all. Apparently, they "didn't have a crew available." I now have 7 days to try to find a moving company. After looking at reviews for 8 different companies, I decided this was a great fit for our small move (one bedroom apartment, in town). They claim to service the Modesto area, but don't count on it. read more

I've had MANY horrific experiences moving...I probably stayed in my previous home longer then I really wanted to avoid moving....BUT...Student Movers not only made the experience easy and painless as a move can be...they were so quick...my move was done in less then 4 hours!!! I highly recommend their company. read more

Horrible customer service!!!! Horrible!!! I supposedly spoke with the owner who told me she can refuse service to anyone!! Don't waste your time with this company!!! read more

GREAT! I really can't say enough. These guys worked hard and helped me unpack two Door-to-Door containers. 560 cu. ft of stuff in under an hour and a half. They worked extremely hard and just got it done. Plain and simple no hassles. They worked around my schedule on 24hrs. notice. You really can't go wrong here. read more

Today Carlos and Jason helped us move. They were very nice and professional. They carefully moved all of our furniture and equipment, including a heavy 64" TV. They were awesome! I will definitely use their service next time I move, and I highly recommend them. Thanks again guys! read more

They were really friendly and very efficient. I would highly recommend. Thank you Student Movers for your hard work in moving our office furniture. read more

Very rude lady working the phones, she was actually nasty. The two movers were nice guys but they did not have any supplies at all. I had to provide them with tape so that they did not bang up my walls or furniture. I could deal with them but what really upset me was the rude customer service. I would not recommend these people or ever use them again. read more

Thank you Carlos and Lee for an outstanding job on my recent move! Despite one minor hiccup with dispatch/headquarters, this move was pain & worry free! Carlos called me the night before to confirm and kept me updated throughout the whole process, even sending me pictures of their progress. They were very conscientious of my hardwood floors, even bringing with them the felt movers to protect from scratches. Before placing anything against the walls, they asked for towels to protect them. The poor guys had to move in the rain and were very careful not to track anything inside! They even stayed a little longer to help me unwrap my couch to make up for the previously mentioned miscommunication with their dispatch! I would definitely recommend Carlos and Lee for a moving crew! Thanks again guys! read more

Nick and David were on time to show up for my move! they made me feel at ease and settled my nerves! Both Nick and David were very careful and conscious of my furniture taking their time to fit things carefully in the van... They were also very trustworthy and I did not have to feel like I was worried about my belongings... They both worked consistently and timely to pack up the van and then followed me to my new to a sure I was safe in the van! I am so glad that I used This company! I was reluctant to hire a service since in the past I have had some nightmares of a deal, but this one was just perfect; all of my furniture made it safe to my new place!Thank you guys! read more

They started off very responsive, friendly and helpful. The initial quote for a 26 foot truck a two people was reasonable. What arrived on moving day was a minivan and 1 person. Between the minivan and my car the items were moved without incident. Unfortunately, they arrived at 8 am not between 9 - 10 as I requested. So they drove to LA in the middle of morning rush hour and took an interesting route so I paid more than I would have paid if they departed as requested. When I questioned the final bill they weren't nearly as friendly as they were before I paid. read more

These movers were the best! got an great price and they did a spectacular job moving me from Sacramento to Davis. I seriously would use them again! They cost a lot less than their competition and the service was probably better to boot! read more

Michelle is awesome. She was extremely helpful, and was committed to make sure that move was taking care of. Thanks for everything!

Yesterday, on extremely short notice, Student Movers sent Carlos, Nick and Junior to move an amazing amount of stuff for us! They were so friendly, careful, and professional. I highly recommend Student Movers to anyone who needs this kind of help. Thanks guys! read more

Worked great for me. I sent them an email and they called the next day saying that the movers could be there right away. Two strong guys showed up and we got everything done for about a third the cost of what local moving companies were quoting me. read more

I had a 2man crew move a 2bed apartment worth of stuff from Midtown to Folsom today. They were right on time with a nice new truck, plenty of blankets and moving equipment. Nick & Jason were personable, professional, and took great care with my things. Frances did a great job scheduling the move and keeping me in the loop. The pricing was on par with the quotes I got from the other 5 top rated movers on Yelp, and I'm glad I went with these guys. I got lower quotes from shady movers on Craigslist, but I've heard too many horror stories, so watch out. There was not any damage to my things. I'm going to use and recommend these guys for any subsequent moves. Give them a shot and don't forget to tip your movers, they bust their ass for you. read more

We used this company to move a whole bunch of furniture and boxes out from our 2nd story to across town. We had such a great experience with this company. I called on a Friday evening to make an appointment and the phone was answered! We were able to schedule an appointment at the last minute with no problems. We had great communication with the company before hand and the morning of our move Nick and Kevin showed up in a big truck. These two gentleman were as professional as you can be. Nick was training Kevin and the comments he was mentioning when moving our furniture showed us that he really cared about keeping our furniture in tact and safe. After 3 hours of going up and down the stairs (with no complaints and a smile always on their face) and then an hour of putting our stuff in storage they both asked if there was anything else they could do to assist us that day. We will certainly recommend this company to anyone that asks and if we need movers again this is the company we will call.....Highly recommended!! read more

These movers are the best. I have utilized them twice - one time in San Rafael, once from San Rafael to Sacramento. They were right on time, very professional, and took great care of our belongings. Due to vibrations of the truck, a glass was broken although it was wrapped and secured. Their manager was very understanding and immediately took care of it by calling a glass company they work with. He was kind enough to get it done free of charge. The group of movers themselves are very nice and friendly. Very good crew! read more

If there is a zero star, i would give this. I didn't even schedule the move. The person who spoke to me over the phone was so rude and instead of giving the quote for my move, kept telling me the same thing over and over again. She never gave a quote and was impolite and questioned whether I know the license of other companies that i had gotten a quote from. She was demeaning. At one point, i said forget it. whatever it is, i will not move with your company. worst ever customer service. unless they change the person who talks on the phone they will not get any business. She drives business away. Unfortunately i forgot the name of the person whom i spoke to. I wish I didn't. read more

Very pleased with our moving experience with Jason and Keith from Student Movers. Booking was easy, and we will use Student Movers in the future. read more

Great company, fast, reliable, friendly, professional. Only had the customers interest at heart. 5/5 will hire again for my next move

Many thanks to David and Mike who did an excellent job for us today! They moved my daughter from her one bedroom apt to a studio in Sacto and then drove and moved the left overs to our home in Berkeley. They were efficient, careful, and extremely nice. And we appreciate that Student Movers was able to arrange this move on very short notice. Would definitely recommend Student Movers. read more

Awesome moving experience! At the last minute, I had to postpone my move one full day, and Student Movers was so understand ing and let me postpone with no penalty! I used the yelp coupon and got a weekday moving discount. The movers were on-time, organized and professional! Would for sure recommend! read more

Not helpful at all. Their website claims to have crews in Turlock but if you are in Turlock moving to Turlock they have limited crews and are not interested in helping move an office. They don't want to come give you a quote because it is a waste of their time, really??? They say they don't get jobs by coming and giving quotes so I couldn't tell you their prices but leaves you to wonder. read more

Crew was fantastic, showed up on time and the move went smooth. Real pro's.

A KUDOS for going the EXTRA MILE and BIG thank you to Mike and Brandon! On Saturday, August 23, 2014 they moved me from my apartment in Rocklin to my new home in Sacramento County. They arrived on time and were professional, efficient, personable and made sure to wrap my furniture in moving blankets to avoid damages. They took extra care as well when moving my furniture as to not damage the walls. This was the BEST moving experience I've ever had! I am going to recommend them to my family, friends and my Property Manager! I also want to thank Meena for being so patient with me on the phone as I was setting up the contract (I had many questions)! Thanks to Kathy too regarding my question about how much to tip the movers! Every aspect of dealing with Student Movers was excellent, again thank you for your service and customer focus! read more

I scheduled Student Movers back in July based on a friend's recommendation. The booking process: I called Student Movers to get a quote and ask how far in advance the schedule the move. The woman on the phone was very nice but I felt rushed through the conversation because they're "the number 1 moving company and very busy." Otherwise, a pleasant inquiry phone call. When I decided to book the move, I did so online a month in advance. Two weeks after booking, I sent an email to update the destination for my household goods. That's when I realized that my move wasn't actually scheduled. Despite receiving a confirmation e-mail for my move, it wasn't scheduled until I completed the credit card release form. That part wasn't really clear during the booking process. Pre-move customer service: Francesca was awesome. She gave me resources and advice for purchasing my own boxes and materials. Packing: Two packers came on one day and two movers came the following day. The movers looked young, but based on the awesome reviews I felt confident they would handle my belongings with care. That's where I made my mistake. I didn't want to stand over these two gentlemen the entire time they worked, so I would just keep an eye on them, checking in on things occasionally. They were polite, and I discovered one of them was on their first day of the job. I trusted he was being coached by the veteran. That evening, after everything but the furniture had been boxed up, I realized that some items were packed up that I didn't intend to be packed up (my fault, I thought I had separated everything -- just missed a few things). So, of course I opened the box I thought I'd find those items. That's when I was alarmed. The box was not packed well at all. I proceeded to open every box in the house, to find picture frames lying at angles, not wrapped, no support, with miscellaneous items placed on top. There was one box that had items poking through the top. I found that boxes containing ceramic items and glassware, these items were not wrapped and protected with the bubble wrap I had provided. I was so upset that my belongings were packed in a way that they surely wouldn't have survived the move. One dresser drawer still had clothes in it. Boxes were labeled "miscellaneous" because instead of packing boxes by room items from different rooms were placed in the same box. The contents were a mystery until I opened the boxes to discover what "miscellaneous" really meant. Move customer service: Because of the way these boxes were packed, I needed to contact customer service immediately the following morning during business hours. I left a voicemail on the customer service line, but didn't receive a call back until after my father-in-law called the cell phone of one of the movers, and the mover contacted his supervisor. Somehow my conversation with the representative, explaining to her that I'm disappointed how my goods were packed, turned into this representative giving me a hard time. She proceeded to tell me I can't have my father harassing her movers (he is firm, but polite, and did also apologize later to the movers if he came off as harassing them -- he called them once and only once). She also kept asking me what I want her to do about it, and really all I wanted was the boxes re-packed, but for some reason we went in circles in this conversation. When I felt like she wasn't hearing my concerns, I asked if she had a supervisor or another manager I could speak to. She told me the owner is her uncle and she's the best I'm going to get. Wow. She also threatened to not send the movers at all, that she would send the truck to a more grateful customer. I repeat, a more grateful customer. After we settled the conversation, she authorized the movers to come to the house to finish the job. We agreed that the boxes of concern would be re-packed at no additional cost. The move: On move day, the experienced packer from the day before arrived with another young man. They understood my concerns when I showed them the opened boxes. I had them re-pack select boxes, not all. On this day they also broke down the furniture, and did so with care. I was very pleased with how well the furniture was handled, and the care they used putting the boxes into the truck. My goods were going to be in storage for a bit, and I was pleased how securely everything was placed into the storage unit. It was like a jigsaw puzzle -- they made everything fit, well organized. On this day I was truly impressed. Overall: I'd never ever recommend student movers to pack anyone's household. I might recommend them for the move if it weren't for that one woman's nasty customer service. read more

Nick and (Nate I think) were the guys who moved me from Clarksburg to Sacramento in February 2015. They were awesome. They were on time, polite, professional and took great care of my belongings. They impressed me so much that I am referring them to everyone I know who moves. In fact, today I met a couple who bought something from me on Craigslist - they are getting ready to move to their new house and I referred them too. Use them, you won't regret it. read more

These folks were awesome, from the gal that scheduled a crew at close to the last minute to the guys that did the work ! We moved last month, and they were organized, friendly, efficient, and incredibly professional from start to finish. Moving is stressful by nature, but they made it an *enjoyable* experience! read more

Very bad phone customer service. I found and booked these movers online. I called them the Saturday morning of my scheduled 1 pm move to confirm the time. It turned out to be the worst customer service experience of my life. The woman who answered at first firmly informed me that I should expect a 2 or 3 or maybe even 4 hour window for the movers to arrive and that this is a similar wait experience as the cable company or gas company. To which I responded that I was not informed of that when I booked the move. That's when she started raising her voice, yelling and scolding me that this is common practice and that they are busy and have lots of moves scheduled for that day. When I told her that there is no need to yell, she raised her voice much higher and proceeded to rant about my rudeness. I told her that she was the one being rude for yelling at me, her customer. She then threatened me that if I don't apologize quickly, she will cancel my appointment. That she is the mother of the owner and that they don't need my money!!!! I could not believe my ears and the only thing I was able to say was "I have never..." to which she quickly said "don't you dare tell me I have never" and that I need to apologize again for that remark! She further threatened me that she has my information so I better think twice about what I say! After minutes of continued yelling and ranting, I finally hung up the phone in total shock and disbelief. I had a friend call same number later that afternoon and she was told that the appointment has been cancelled. Thank God because I will never ever do business with this company. I do not know of their service quality but I am positive no one should ever be talked to again this way by this woman ever again. I feel sorry for her owner son whose business will certainly suffer from anyone dealing with this woman. read more

We made an appointment with Student Movers for a Sunday, 9am move and received a text on the day of our move (at 8am) letting us know that no one would be there! Apparently the movers that were scheduled called in sick, and the office administrator thought a text would be an appropriate way to inform us (what?)!!! After calling the office to find out why and how this is acceptable I was told, "You told us we were helping you!," as I had told the lady when making the appointment that we would have a few others helping us out that day, in addition to the movers. Needless to say, I was appalled at this excuse, and told the lady that "No, we HIRED you. If your movers were volunteers/friends, then we would consider you as HELPING us!" Due to the last minute cancellation, and poor customer service thereafter (I'm still in shock that we were sent a TEXT!), we were unable to secure movers!! There was no follow up call from a manager / owner to apologize - and when I told the office assistant that I would be expecting some sort of courtesy payment towards another moving service, I was told, "We will not be paying for other movers!" This happened two weeks ago so my rating is not based on emotion - I am however furious that companies like this can continue business with such terrible customer service, all while charging outrageous prices. My suggestion is to call a different moving company if I were you - do not take chances on this one, as I am proof that a work contract with them is not binding! read more