Reading your response is so inconsistent with the true facts to what happened to my husband whilst in your care. We have documented receipts from the numerous meetings we had with your so called management team. In regard to his fractured wrist my daughter phoned the CPN to go in and look at her dad's wrist. Straight away she could tell it was damaged and as such needed an X-ray asap. I did bring a card, chocolate and flowers because I was under the misconception you were going to abide by your promise he would be given the care needed. You knew how upset he got when strangers tried to strip him off to shower him, hence the reason why I was upset to walk in and find hubby crying and distraught because you allowed two agency staff to do this. When questioned your G.M accused me of lying, shouting at me when doing so. She knew I wasn't lying but being her usual unprofessional self this was her usual form of defence. I admit I did stand at the door blocking her exit. My strategy being to make her answer my questions instead of removing herself from the situation as has happened in the past! I stand by my words the Manager and G.M leave a lot to be desired in regard to behaving like the professionals they should be. Care staff are beyond reproach in how they respected my husband, sadly, you didn't
My husband is now safe, secure and looked after properly where he is now, not had one issue due to the fact it is run by professionals who care more about their residents than their ego! read more