I have not personally met Dr. Stubbs, so I can't speak negatively about him directly. However, during the short period of about five months that my son was a patient, most of our interactions were with the staff who handled the tightening and adjustments of his braces, and those ladies were very kind and sweet.
My one-star review is solely based on a very unpleasant experience with the office manager who handles billing. Back in October, she and I had a conversation about getting my son back in for treatment due to some unfortunate personal circumstances. She informed me that I could not schedule an appointment unless I made an upfront payment, which I was not comfortable doing at the time. I decided to wait a few months until I was more financially stable. This was especially disappointing because I had previously been told that my other son would need braces about six months from our last visit.
Fast forward to January 2026: I called the office with the intention of scheduling both of my sons together--one who had previously been a patient and one who had never been a patient--for orthodontic treatment. Before I was even given the opportunity to explain my plan or discuss any payment options, the office manager immediately brought up my first son's account and refused to schedule either child.
She specifically stated, "If you didn't uphold your payments for one son, how can we trust you to pay for the other son's treatment?" She continuously talked over me and did not allow me time to explain my intentions or discuss payment arrangements. She then claimed that I owed over $2,000 for services my son never received and stated that I would need to pay over $400 toward that balance before she would even consider scheduling my other son, who had never been a patient.
I expressed that I did not agree with how the office was handling this situation and felt we were being treated unfairly, especially since services were never rendered. This interaction felt more like a money grab than patient care.
When I voiced my concerns, she attempted to intimidate me by repeatedly referencing the contract I signed, stating that payment was required whether or not my son attended appointments. She also claimed that all orthodontic offices operate this way, which I know is untrue. My entire family has had braces, and before moving to the Tampa Bay area, my son attended a dental office that never charged for services that were not provided.
My advice to anyone considering this office: please read your contract carefully. I never expected to be in a situation where life circumstances would interfere with my ability to bring my son to appointments, but the moment that happened, I was treated poorly and made to feel like a criminal rather than a parent trying to do the right thing for her children.
Both of my sons are now patients at a different orthodontic office one that values families, communicates respectfully, and does not penalize patients for services that were never received. read more
