Saved a family road trip of over 1,000 miles. We blew a tire on I-95 North at 3am Saturday morning…read more Didn't have the special lug nut key. Tynsley's was able to get the lug nut off and sold us a replacement tire so we could finish the journey instead of using the spare donut. Showed up very fast and was the only business to pick up the phone and head out to help. Truly 24/7 unlike the other dozen or so businesses we also called. Thank you.

Cheeta was a lifesaver for us after breaking down on I-95. We tried calling several towing places,…read morenot getting answers, until reaching Tynsley's. He came right away, towed our vehicle 20+ minutes to Brunswick, and dropped us off at a hotel for the night. Our truck was repaired next morning before noon and we were back on the road. His price was beyond fair, so much so that we paid him more than he had billed us. I would highly recommend his services.

After being an auto technician for 35 years or so, I retired a number of years ago. Trying to find…read morea good garage that is completely honest with knowledge techs isn't always easy. I am happy to say that the nice folks at Gerber Collison in Brunswick recommended Bob and his staff at Barnes Auto, in Brunswick. Years ago I had an older car towed to Bob. It needed a new fuel pump. I wasn't going to drop the gas tank on a gravel driveway. Bob called me up prior to replacing the pump. He informed me that the PCM (power control module, the main computer) was bad. And since that part wasn't available he suggested scraping the car. A Saturn station wagon with approximately 295,000 miles had served me well. Lots of other places would have been happy to charge me hundreds of dollars to replace the fuel pump and then call me with the bad news. I recommend Bob and his staff at Barnes Auto to anyone looking for an honest shop where INTEGRITY is more important than a making a quick dollar. Thank you very much Bob, Tammy and the techs in back. Y'all are AWESOME Stuart

I paid 400.00 for a window that was not working and left only to get home to discover the window…read morewould not stay up. after a lot of calls Bob Barnes grudgingly " repaired" it. months later, same issue only it was Summer 104* and this time he told me he had no one to repair it because his worker quit and he could not help me. no offer or suggestions. BEWARE OF THIS BUSINESS. The other Barnes Auto is reliable and honest on Community Rd. They are not related and Kendall Barnes stands behind his work.

I was visiting from out of town when starter died. They got my truck in fairly quickly. They did a…read moregreat job and the price was lower than quoted. Super friendly, family owned business. They seem very honest and trustworthy. I would definitely go back.

Family owned, extremely professional, broad expertise. Best auto repair business I ever…read moreencountered. I was a tourist at St. Simons Island when I thought I had an alternator issue. Cook's did a full electrical systems diagnostic and found no issues. Highly recommend. You may or may not think their charges are reasonable, but I guarantee you they are honest.

Awesome shop, and awesome owner/operator. She has a great staff and they treat their clients with…read moreprofessionalism and are great to work with!

Great place if you need service, quick and complete service ... got my SUV in and fixed quickly,…read moretoday's service seems to be lacking, but not this company great service

Called them to tell them we were at Sams and they said the battery was good and we probably needed…read moreat new alternator. The car was having problems starting and we thought it needed a new battery. They said to bring it by so we said we would be there in 15 minutes. We got the car there at 3:00 PM on a Monday. They never looked at it. Tuesday come along and passes and they never looked at the car. Wednesday morning came and we told them we would come by and get the car. Luckily the car did start and we took it to a reputable mechanic who did look at Wednesday and said it simply needed a new battery. Car is fixed and back. This place lacks communication and should have said they were too busy to look at the car. The car is needed to get to work and back. Would not recommend for these reasons.

Scott and his crew are top notch. One of the best in town! They will take good care of you and your…read morevehicle!

The lady at the front desk was sort of friendly…read more I had a slashed tire that I was 99% sure couldn't be patched. But doesn't hurt to ask right? So I sat there for over an hour just so they could tell me "yeah, can't be patched". Waste of my time. Then they took the plastic nozzle cap off the tire, and I had to ask for another one. Very weird. No tire rotation, nothing. Just slapped a new tire on the next time. It was super weird! Got the impression nobody wanted to be here (including me)

I am probably writing this review and it will blow in the wind. Firestone Corporate needs to set…read morestandards! I had an early appointment at 8:30am for an oil change. I do not have anyone to give me a ride, so I let them know I would be waiting. Walking in the door, there were 3 people at the counter looking at their screens. And the garage area was blasting with Rap Music full of fowl language. Very unprofessional to say the least. I made a comment to the front desk girl about how loud the music was and she stated that is how the technicians like it and it keeps them happy. Wow! This music was very offensive. And is there no consideration for the customer, who is paying for a service and providing payment to the employees. So, I said nothing more, tolerated it and sat down in a filthy lounge area. The cleanest chair was full of food, hair and pure nastiness. After thirty minutes, I had to get on a conference call with a customer. To be courteous to other 'victims' in the waiting area, I went outside. It was even worse. There was no escaping this lovely set up. I proceeded to walk down the side of the building to go towards the back, where I could have a phone conversation. As I walked down the side of the building, it was a pleasant journey stepping over discarded trash and even a few dirty diapers. Fast forward, I had been waiting 2 1/2 hours at this point. Asked the front desk person what was going on with my car as it was just sitting the rack. Waiting a while longer. All this time I was waiting, I had ask to be told they could not remove the oil pan plug and were afraid the pan would crack. I suggested a lubricant like WD40. She laughed it off. But, guess what, google it. That is an option to attempt. Needless to say after a 4 hour stay at the most unhappy and disgusting place. I did not get an oil change. Usually the customer care expectations start at the top of the food chain. Brunswick Firestone is apparently lacking good management and no one cares about service, whether it happens or not. Firestone Corporate, you really need to take a good look at this store. BTW - This use to be my go to place. What is the world happened? Zero stars would be more appropriate.

I received excellent, courteous service today and would consider Ms. Harley to be a great asset…read morewhen dealing at any level of customer interface. Mr. Hastings delivered a high level of obvious mechanical experience and skill and I considered the cost to be very reasonable. In the past I have had in depth experience over several decades with many auto service shops as the owner of a national auto supply store and this shop would rate in the top echelon for customer consideration and delivery of satisfaction.

If you're looking for service with a lot of anger sprinkled in, this is the place…read more I made a simple mistake by going onto the lot to transfer items from my broken vehicle into my loaner vehicle. I missed the small "No Trespassing" sign, and the gate was wide open. While I understand I should have noticed the sign, I was also a paying customer and had no intention of doing anything inappropriate. Instead of being approached with understanding, I was met with intense hostility, sarcasm, and even a threat that a gun could be pulled out. That was incredibly alarming and completely unnecessary. I apologized multiple times and explained that I had simply missed the sign, but there was no grace or professionalism shown throughout the interaction. Everyone has bad days, but the way I was treated was unacceptable. Because of this experience, I will never return to this shop.