My son ended up in a ditch - DEEP in a ditch - and these guys were there right away to get him out…read more The poor driver had to shovel a ton of snow to do it, and wouldn't even let us help. Their business card is now in my wallet for future emergencies!

Quick and courteous !! Clearly Driver Roger L is out to make sure his company gets a great review!!read more

Everything was handled in a friendly, timely and professional manner. The paint job was great, and…read morethe price was very reasonable. It looked like a brand-new car. I will be in touch for some work on the back hood of the car.

I just wanted to thank Ryan an his crew for continuing to keep my Landscaping business up an…read morerunning by servicing my Dodge Ram mason dump that has had several issues over the past year. Ryan an his Team have dealt with several issues including brakes, rotors, radiator and power steering leaks, and the list goes on an on. They have kept my business above ground breathing and I just wanted to Thank them for that. Jerry A Beam

The only reason they get TWO stars is a) they showed up retty quickly when called and b) they…read moredidn't damage my vehicle. I'd told them to deliver it to the collision place next door to them in a shared lot but they left it in the unenclosed area next to their office and then CHARGED ME AN OUTRAGEOUS SUM for overnight storage! Even speaking to their manager got no satisfaction and they wouldn't release my car until I paid their extortionate charges. DON'T USE THEM IF YOU CAN HELP IT.

They came as soon as I called my insurance company! Thank you approved towing and recovery!read more

We broke down on I-88 in Worcester, Ny, 0n one of the hottest days so far this year. After waiting…read more2 hours for AAA to respond we gave up and called 911. They contacted "Approved Towing" of Oneonta and they were there in about an hour. We need to tires for our Camper trailer due to the fact they both blew out at the same time. "Approved" went to get the tires and rims, all mounted, and came out with them in about 1 hour. Shortly there after we were on our way. "THANKS AGAIN APPROVED Towing". Great guy to work with, Definitely recommend if you need help. Price wasn't bad given the circumstances.

Went in for an inspection here because they were close by and had great reviews. They told me I…read moreneeded new bushings and a few other things to pass inspection which would cost about $350.00 dollars. As the pandemic rages on and I'm out of work I was looking to save a little money by taking it to my friends shop which is further away but I knew he would cut me a little break on the labor. Well, his boss (who I don't know personally)looked everything over and there is absolutely nothing wrong with the vehicle let alone nothing that would make the vehicle not pass inspection. He straight up told me they were screwing me. It passed and I am pissed. East end tried to take advantage of me and the worst part is they did so when there is a crisis going on. This behavior is predatory and disgusting. Don't trust them, especially now when we are all just trying to keep food on the table.

I've been a customer at East End Garage for 14 years. If…read moreyour looking for a repair garage that is multi servicing including customizing and body shop that you can trust this is the place. Jon Leas the owner is a corner stone in the community as well as caring and concerned over all your needs. Gilbert ,Bobby,and Jeremy are all top notch mechanics . It's hard to find a garage that you can trust not to pad the labor costs and milk you for unnecessary repairs and I highly recommend you give these guys a shot. Located in the town of Jefferson N.Y.

Sometimes life happens and you have to pay a lot ($250) to get your vehicle out of the mud or snow…read more But if you're going to charge me that much, there is no reason to be so rude. And I mean RUDE! The disgruntled tow driver was rolling his eyes, sighing, and acting like a grumpy 5 year old the entire time. I try to give the benefit of the doubt and have patience. Maybe he was having a bad day. But even after I paid him and thanked him repeatedly, he had the nerve to take up more of my time and complain about the sound of my truck, among other things. Basically the business is run by an annoying boomer who enjoys price gouging and thinks he knows everything. Next time I will call the guy on 220 in Oxford who was incredibly pleasant (even in 10 degree weather and icy roads at midnight) and charges $50 less to tow 20 miles longer!! Forget this place.

PLEASE READ THIS if I could give a negative 5 I would this place is evil they charged me 1300 for…read moreonly 3 days and refused to even talk about the situation unless I payed. They threatened me multiple times stating that I no longer own the vehicle unless I payed and they would ramp up prices until they get the money, straight wicked. The man talked with no empathy unless getting the money so messed up to do to a student with barely enough to get by. Please do something else that doesn't even include these disgusting folk that care about nothing but money, I tried to get my receipt after and he talked to me like I was an enemy, straight up mad that I was even on the phone with him after the transaction. Dismissing any of my worries on where my money went saying I would "just have to deal with it" WHO SAYS THAT IN A BUSINESS SETTING?? in what world?? He doesn't even take my email down saying "that's your fault for saying it wrong oh well" this is something you read out of a book how unbelievable it is he says I would have to call back and will send it if I'm lucky. Don't.go.here. -- it doesn't let me reply to their response but if you think this is due to insurance your insane. I know what I was told. And I was given a rate of 700 before the day I called to get my vehicle out of there. I even called on that Monday to no response but only a dismissive "we where busy" I surely do understand that, but when your charging 95 a day YOU DONT GET TO BRUSH OFF CALLS OF SOMEONE TRYING TO GET THEIR CAR OFF YOUR LOT. This all with the most rude person on this earth on the phone with me still making threats. I'm not so silly to just come and drop a one star just because it's so fun, every thing has a reason. Another reason being the mechanic you brought it too says that you guys caused more damage to my cars frame due to you guys NOT KNOWING how to do your jobs, you think someone is going to go for that? You must be on something strong. Craziest part is I was asking so politely to just leave my car somewhere else that weekend if they would charge that much a day but they refused. And what you guys did after I tried to get my receipt was what tipped me over enjoy this one star.

Had a collision on my car and from out of town. The owner was very informative and did a great…read morejob restoring my car to its original condition. They work with my insurance and let me know when the car was ready as soon as it was ready give them a great review

I wouldn't take my vehicle any other place for an accident than Thetfords…read more Professional staff. Timely turn around.

drivers help them self to property from cars they repossess, just giving people this warning…read moreBeware

Very rude and disrespectful. When my car was towed, the driver flat-out refused to take a card and…read moredemanded cash only. When I questioned it, he said they "lost $18,000 from chargebacks," as if that's my fault. Instead of treating me with any respect, they were short, dismissive, and made the whole process more stressful than it already was. For a business handling people's cars, this attitude and cash-only policy feels unprofessional and predatory. I would not recommend them to anyone.